PS4 Tsw4 Not Starting After Update

Discussion in 'TSW Troubleshooting & Issues Discussion' started by TS_trainspotter, Oct 19, 2023.

  1. TS_trainspotter

    TS_trainspotter Active Member

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    Yesteray the new update downleaded on my PS4, and the game gets itself in an infinite loading loop. The animation at the bottom of the screen is spinning so it's definitely not frozen. I tried rebooting the console and reopening the game. I have already uninstalled RHTT, Caltrain MP15 switcher and the ROG Class 37 because they broke the game after the penultimate update. Perhaps something else broke during this update, but I can't figure out what. I tried searching on the forums but nobody seems to have the same issue.
     
  2. Gianluca

    Gianluca Well-Known Member

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    Have you tried to close the game and re open again? This problem happens to me at once for now, but i've closed game and re opened it and works
     
  3. harrisonath17

    harrisonath17 Active Member

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    I have, but it still takes ages.
     
  4. rennekton#1349

    rennekton#1349 Well-Known Member

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    How long is ages
     
  5. harrisonath17

    harrisonath17 Active Member

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    It still hasn’t let me in, I’m just saying ages because the circle is still spinning. I waited 15 minutes and it still not let me in, I started the game then closed it and opened it again and it just does it again. I don’t know how long it will take, I give myself 15 minutes and I’m just sick of waiting over and over again.
     
  6. dtg_jan

    dtg_jan Community Manager Staff Member

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    Hello there harrisonath17 ,

    I'm sorry you're having to deal with these issues. Can I just confirm that you are, like TS_trainspotter, on PS4?

    All the best,
    Jan
     
  7. harrisonath17

    harrisonath17 Active Member

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    Thanks Jan, I use a PS5 with the PlayStation 4 edition alongside the PS5 edition. The PS5 is perfectly fine when it’s loading.
     
  8. harrisonath17

    harrisonath17 Active Member

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    I aimed to wait 25 minutes but yet it might go on forever!
     

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  9. TS_trainspotter

    TS_trainspotter Active Member

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    Well you aimed for 25 minutes, I tried to let it run for 10 hours straight and it didn't launch, despite having the circle still turning indicating that the game was not frozen. Tried again closing the game, rebooting the console in safe mode but nothing happens.
     
  10. ECFAF1981

    ECFAF1981 New Member

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    I have exactly the same problem. Since update 1.11 on the PS4, the game has been stuck at the loading screen. I've tried so many things, but it doesn't help at all. I deleted the entire save game, it doesn't help. I've already reinstalled TSW4 three times in different ways, it doesn't help.
     
  11. TS_trainspotter

    TS_trainspotter Active Member

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    Any updates from the devs? Seems like this issue has gone unnoticed and it's not like we can play with limited features, we can't open the whole game.
     
  12. harrisonath17

    harrisonath17 Active Member

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    Well Jan Replied just saying that he’s sorry to hear what we’re going through. He didn’t say that he’ll check the ps4 settings, flag it to the development team or what might have happened after the update. Hopefully when they check the issue we’ll get a new staff reply.
     
  13. jack#9468

    jack#9468 Well-Known Member

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    Shouldn't have to. That should be obvious.
     
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  14. harrisonath17

    harrisonath17 Active Member

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    Well if he just leaves it we’ll never know what might happen.
     
  15. jack#9468

    jack#9468 Well-Known Member

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    Will just have to wait and see I suppose.
     
  16. Gianluca

    Gianluca Well-Known Member

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    Hope we don't wait too long, seems this issue is getting worse, i had sometimes to restart game multiple times before it works
     
  17. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    Hello,

    Just to confirm, this issue is known and it's on our list of key issues for our development teams to investigate. There's not much progress to report as of now, but we're following this one closely and we will keep you updated - thank you :)
     
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  18. harrisonath17

    harrisonath17 Active Member

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    Thank you for the information!
     
  19. harrisonath17

    harrisonath17 Active Member

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    I Checked the ECML crashes on PS5 and some people show a review of what the PS4 edition of TSW4 is like. So does this mean that some can get into it? If so I still can’t!
     
    Last edited: Nov 11, 2023
  20. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    Hello everyone,

    We've not forgotten about this issue, and it's one of the key focusses we're looking to address. We could really use some help trying to understand the situation, if you're able to provide input.

    Can I ask for as much detail on the following from you (harrisonath17 , Gianluca , TS_trainspotter , jack#9468)

    1. Are you running completely on PS4, or on a PS5 using a PS4 edition of Train Sim World? And if the latter, do you have the PS5 native game installed at all?

    2. What Add-ons are currently installed, both PS4 and PS5. This may be a long list to make, but it can be really useful for our teams to draw similarities.

    3. If it applies, which TSW titles / Add-ons are you upgrading from as you've moved to TSW4?

    4. Can we confirm this issue still occurs when the system is in offline mode?

    If you're I'd like to send this information to me directly, feel free to submit a DM my way, otherwise this thread is being watched.

    Finally, I want to acknowledge that we apologise for how frustrating this has felt, we will get to the bottom of this, thank you all for being patient.
     
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  21. Gianluca

    Gianluca Well-Known Member

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    Hello Alex, glad to hear this issue wan not forgotten. So now i'm responding at questions.
    1) i actually run the game completely on PS4: pro version. (not sure if pro or slim was rilevant or not)
    2) Currently have all USA dlc and additional USA trains avaiable in the locomotive section, including heritage packs for Both Sherman Hill and Horseshoe curve, also the Holiday Runaway Express and the Canadian Oakville route. For UK routes having: ECML, Northern Transpennine, Great Western Express including the Diesel Legends, Tees valley Line, East coastway whit class 313 timetable, West Cornwall Local, Southeastern Highspeed, BR heavy freight pack, Midland Mainline, Brighton Mainline, Bakerloo line with class 38 heritage, Cathcart Circle Line, West Somerset Railway with both class 33 and 52 "Maroon", Spirit of Steam, Isle of Wight both versions, Birmigham Cross city, Glossop Line. Also having the LGV mediterranee, Arosalinie whit livery collection pack and Luzern Sursee. For Germany routes having: S bahn Voralberg, Naverkeh Dresden Riesa, Schellfahrstrecke Kassel Würzburg and Koln Aachen, Hauptstreche Rhein Ruhr whit Br 101 and Munchen Ausburg, Main Spessart Bahn with Br 204.
    3) I have imported all dlcs from TSW3 to 4, the only dlc i have actually buyed on 4 is the Glossop Line.
    4) yes the issue are upcoming in offline mode and i have to restart game like 2 or 3 times
    Hopefully this help, i'm avaiable for clarifications.
    Gianluca.
     
    Last edited: Nov 3, 2023
  22. harrisonath17

    harrisonath17 Active Member

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    I use a PS5 but play tsw4 mostly on the PS4 edition but I also have the PS5 edition with that.

    Thanks For More information!
     
  23. harrisonath17

    harrisonath17 Active Member

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    I have all the DLCs, but the DLCs I didn’t purchase at all.

    Harlem Line
    Linke Rheinstreke
    Class 700
    Christmas route
    G6
    SD70ace livery pack
    ES44AC livery pack
    GE 4/4 anniversary pack
    Dispolok Br182
    Santa FE F7
    New Journeys Silver CSX SD40
     
    Last edited: Nov 4, 2023
  24. harrisonath17

    harrisonath17 Active Member

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    I downloaded just for ps4 edition not ps5.

    Class 313
    Cornish steam railtour
     
    Last edited: Nov 4, 2023
  25. harrisonath17

    harrisonath17 Active Member

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    Ones that I didn’t download
    Diesel Legends
    Loco add on bundle 2 ice liveries
    Arosalinie
    Silver 72 stock
     
  26. TS_trainspotter

    TS_trainspotter Active Member

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    1 - I am running on PS4

    2 - see below
    Germany: Niddertalbahn, NJ BR 423 Koln, 182 dispolok for KWG, Bremen-Oldenburg, BR 187, Koln-Aachen, Hamburg-Lubeck, BR 101, KWG, Dresden-Chemnitz, Hauptstrecke Rhein-Ruhr, Muchen-Augsburg, G6, Rhein-Ruhr Osten, BR 204, MSB, BR 155, RSN, BR 182 (RT), Dresden-Riesa, Rapid Transit, Vectron

    UK: Bakerloo line, Midland Mainline, Peak Forest Railway, Class 700, Glossop Line, NJ Bakerloo 1972 stock, Edimburgh-Glasgow, Birmingham CC, Liverpool-Crewe, Isle of Wight 2022, Island Line original, West Cornwall Local, SEHS, Bakerloo 1938 stock, London-Brighton, Class 20, Class 31, Cathcart Circle, Class 313, BR Heavy Freight Pack, East Coastway, Tees Valley Line, Class 33, NTP, Class 52, Legends of the GW, WSR, GWE, Flying Scotsman, ECML

    USA: Sherman Hill, MP36PH-3C Baby Bullet, Cajon Pass, Harlem Line, LIRR M3, LIRR, Peninsula Corridor, Acela, Boston-Providence, NY-Trenton, Antelope Valley Line

    Other: S bahn Zentralschweiz, RhB Anniversary Collection, Arosa line, LGV Mediterranee, S-bahn Vorarlberg

    3 - I upgraded from TSW3 digital special edition to TSW4 digital special edition

    4 - yes, the issue occurs offline mode too
     
  27. TS_trainspotter

    TS_trainspotter Active Member

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    Posting this as a separate answer so that it does not get confused: I'm currently re-installing the game with the add-ons stated above (same as before), I still have more than 130 GB of free space with the whole game installed. Thought this might be useful.
     
  28. Gianluca

    Gianluca Well-Known Member

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    Have forgotten that i have also buyed all additional trains for the routes that i currently having, edit the previous my post for 4) question
     
    Last edited: Nov 3, 2023
  29. harrisonath17

    harrisonath17 Active Member

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    Well we’ve had the November update, and I don’t see any updates in development about this. It did say somethings on the 17th October update when it occurred of what was getting fixed.
     
  30. ECFAF1981

    ECFAF1981 New Member

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    I have the same problem on my PS4 Pro. I picked up all of TSW3's DLCs. I've tried a lot and can report that it all applies to Loco DLCs. The route DLCs all work without any problems. But if you gradually add all the Loco DLCs, TSW4 can no longer be started. The game is stuck at the loading screen and the PS4 Pro's fan speeds up. I own almost all DLCs from TSW2 and TSW3 and imported them into TSW4. I can narrow down the DLCs based on my many attempts. It is almost certainly the following Loco DLCs that trigger the error:

    BR Class 31
    BR Class 33
    BR Class 40 (BR Heavy Freight)
    BR Class 52
    Diesel Legends of the Great Western
    MP15DC Switcher

    The DLC MP15DC Switcher caused problems in TSW4 on my system right from the start. Since the game was updated to version 1.10, there have been even more DLCs.

    I have not yet purchased the following DLC and therefore they do not apply to this problem:

    Thameslink BR Class 700/0
    Norfolk Southern Heritage Collection
    Midland Main Line: Leicester - Derby & Nottingham
    Niddertalbahn: Bad Vilbel - Stockheim route

    All route DLCs work! There must be a problem with the Loco DLCs.

    I have already informed Chris from DTG support about this several times.

    Many Loco DLCs cannot be installed via the in-game store. An error message is displayed stating that a certain route is required for this vehicle. But these routes are all already installed! You can easily install all DLCs via the PS4 menu.
     
    Last edited: Nov 8, 2023
  31. harrisonath17

    harrisonath17 Active Member

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    A couple of threads about TSW4 on ps4 were created after this one was made, and it seems like people are getting in. If this issue is known, how are people getting into TSW on the ps4 if the not starting issue hasn’t been fixed yet?
    This includes: 1.https://forums.dovetailgames.com/threads/photo-mode-since-new-update.75862/
    2.https://forums.dovetailgames.com/threads/problem-with-ecml-sandbox.76107/
    3.https://forums.dovetailgames.com/threads/crashes-on-birmingham-cross-city.75753/
    4.https://forums.dovetailgames.com/threads/train-sim-world-4-update-crashes.75736/unread
    5.https://forums.dovetailgames.com/threads/how-to-spawn-train-in-free-roam.75709/
     
    Last edited: Nov 14, 2023
  32. TS_trainspotter

    TS_trainspotter Active Member

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    Well perhaps not everyone had this issue? I myself was having trouble with my game not starting after hours of loading, then one day it all solved itself (without installing updates or doing anything special, it just started), but I'm still asking DTG to look into it because knowing the game I'm sure the issue will come back one day. Plus other users seem to still have the problem
     
  33. Gianluca

    Gianluca Well-Known Member

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    Seems the 1.16 patch update had fix this for me
     
  34. DTG Alex

    DTG Alex Senior Community Manager Staff Member

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    Hello everyone,

    After checking with our dev teams, included in the patch we set live yesterday morning was an improvement that should help improve the loading time needed on PS4. It's great to hear positive signs already, if possible I would appreciate any further clarification below that this is working better for those on PS4 who were experiencing long waits launching the game :)
     
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  35. harrisonath17

    harrisonath17 Active Member

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    Thanks Alex!
     
  36. grdaniel48

    grdaniel48 Well-Known Member

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    Thanks Alex for your comment.
    Yesterday I just have the chance to use the simulator one time, and I did not notice a difference on loading time.
    It still takes time.
    Of course I do not checked exactly how long it takes before, to see if there is a difference.
    I have around 20 routes, and some extra locomotives.
    Hopes today later, I can check exactly the time required to open the sim and inform you about it..
     
    Last edited: Nov 14, 2023
  37. harrisonath17

    harrisonath17 Active Member

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    This issue I think now has been fixed, mine loaded for how long the TSW4 theme tune is, thanks for the fix!
     
    Last edited: Nov 14, 2023
  38. grdaniel48

    grdaniel48 Well-Known Member

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    Alex, I checked the time it takes to load TSW4, - up to just before you do the click to enter to select a route- , and the result was: 4 minutes and 34 seconds!.
    I have 25 routes, and some extra locomotives.
    I am on PS4

    Hopes this information be useful, and DTG could reduce it!

    Special note: yesterday the game was updated to 1.18 version.
    I have the chance to just test 2 routes, and everything was OK.
    But what is not working, is to upload the pictures taken on Photo Mode!
    It shows a message that is not possible.
    Hopes this be fixed soon!
    Regards
     
    Last edited: Nov 15, 2023
  39. TS_trainspotter

    TS_trainspotter Active Member

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    I have installed version 1.18 with the same add-ons I had listed in post #26 (plus Blackpool Branches) but the loading time still hangs around 4 to 6 minutes, which is understandable.
    What I am concerned about is that if I were to re-install all the other add-ons that I deleted, the game would probably freeze again on start. Are there any news on that issue? I believe this is a different problem to the lengthy-but-bearable loading time, since it only shows up to some users, but not all.
    At the moment I uninstalled the dlcs that I use the least, but being able to have them in game at all times would be nice since I paid for them.
     
  40. ECFAF1981

    ECFAF1981 New Member

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    The problem with TSW4 freezing when starting the application has been fixed with update 1.18. I installed my missing DLCs one by one. Everything worked without any problems. To test it, I then completely deleted TSW4 and completely reinstalled the game. It works ! The game loads and all DLCs are also present in the game. Good job, DTG ! Thank you very much ! The loading time of five minutes hasn't changed, but that doesn't interest me at all !
     
  41. TS_trainspotter

    TS_trainspotter Active Member

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    Can somebody (player who has them installed) please verify that these DLCs do not interfere with the game starting as of today?
    - RHTT
    - MP15 Switcher
    - ROG Class 37

    I can't bother trying to install them and uninstall the whole game before reinstalling everything if something breaks (took 8+ hours last time)
    I'm on PS4
     
  42. Gianluca

    Gianluca Well-Known Member

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    I have all the 3 things and worked fine today
     
  43. TS_trainspotter

    TS_trainspotter Active Member

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    Thanks, I will proceed to install those add-ons again
     
  44. grdaniel48

    grdaniel48 Well-Known Member

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    Alex,
    I have checked the started time again, and I noticed now it takes 3 minutes and 38 seconds.
    So almost 1 minute less!
    Good!
     

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