PS5 Tsw4 Pre Order Auto Download

Discussion in 'TSW Troubleshooting & Issues Discussion' started by neddyie116, Sep 19, 2023.

  1. neddyie116

    neddyie116 Active Member

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    Has anyone managed to install TSW4 pre order on Playstation yet?
     
  2. Myron

    Myron Well-Known Member

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    No because I preordered it on PC :)
     
  3. Xander1986

    Xander1986 Well-Known Member

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    If you can't other people the same! There is no guarantee to do! I guess this is mostly for the large AA games. The game is ready for download from 15utc at EA download day for consoles
     
  4. CK95

    CK95 Well-Known Member

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    It’s usually 48 hours prior to launch, so would expect pre installs to start in around 40 minutes.
     
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  5. neddyie116

    neddyie116 Active Member

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    It just says auto download 19th September.
     
  6. Xander1986

    Xander1986 Well-Known Member

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    Why you asking than? The day is not over yet.... A lot of hours to go.... In reality it could be possible 1 min before midnight right?!
     
  7. Myron

    Myron Well-Known Member

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    they announced that on consoles early access and/or release will be 16:00 (4PM) BST on consoles, maybe it's the same for this
     
  8. TheKillEffect

    TheKillEffect Member

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    I would say in 20mins (4pm BST) we can start pre-download.
     
  9. sophieclarke1983

    sophieclarke1983 Well-Known Member

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    It all depends on platforms on my platform was there as soon as pre order placed along with numerous updates since
     
  10. TheKillEffect

    TheKillEffect Member

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    THE PLAYSTATION PRE-LOAD IS LIVE
     
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  11. TheKillEffect

    TheKillEffect Member

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    You can now start downloading the game on PlayStation
     
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  12. antwerpcentral

    antwerpcentral Well-Known Member

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    Nope! Can't Download the PS 5 version Error CE-107880-4
     
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  13. matt245621#2075

    matt245621#2075 Well-Known Member

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    Same.
     
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  14. antwerpcentral

    antwerpcentral Well-Known Member

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    The game itself seems to be missing. All I can download is the routes; locos and decals. There is no training center or base game
     
  15. neddyie116

    neddyie116 Active Member

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    I managed to install the base game but I can't install any of the content I keep getting CE-107880-4 error.
     
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  16. antwerpcentral

    antwerpcentral Well-Known Member

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    DTG JD can you sound the alarm at HQ. Something is wrong with the Playstation pre download. Only 48 hours left to fix it :o
     
  17. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hey folks. Taken a look at the error number you're flagging, and it appears it has to do with licenses or cache.

    Had a quick Google, and stumbled across this: https://nerdburglars.net/hardwaregu...r-code-something-went-wrong-on-playstation-5/ - it provides some things you can try. Can you let me know if the issue persists after trying the below, please?

    Step 1: Restore Licenses
    Restoring licenses can help resolve issues related to invalid or expired licenses. To restore licenses, follow these steps:
    1. Navigate to the Settings menu on your PlayStation 5 console.
    2. Select Users and Accounts.
    3. Choose Other.
    4. Select Restore Licenses and follow the on-screen instructions.
    After completing the process, check if the error persists.

    Step 2: Clear Cache
    Clearing the console’s cache can help resolve issues related to corrupted or problematic cache data. To clear the cache on your PlayStation 5, follow these steps:
    1. Turn off your PlayStation 5 console by pressing the power button and waiting for the console to completely shut down.
    2. Unplug the power cord from the back of the console.
    3. Wait for at least 30 seconds.
    4. Plug the power cord back into the console.
    5. Turn on your PlayStation 5 console.
    This process will clear the cache and potentially resolve the error.
     
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  18. antwerpcentral

    antwerpcentral Well-Known Member

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    Worked only for the base game DTG JD
     
    Last edited: Sep 19, 2023
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  19. richtayls

    richtayls Well-Known Member

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    Worth noting that in addition to the PS5 download it is autodownloading all the DLC (but not the base game) for the PS4 version onto the PS5 too, I was able to cancel the PS4 downloads but if you didn't you may want to delete them via settings, storage to free up space.
     
  20. antwerpcentral

    antwerpcentral Well-Known Member

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    Getting a new update as we speak. I hope that solves everything

    EDIT: nope still an error code :mad:
     
  21. neddyie116

    neddyie116 Active Member

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    Still getting the same error?
     
  22. lovetrains 3628

    lovetrains 3628 Active Member

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    i cant pre download it etheir it says its a availble in 1d on ps4
     
  23. kmg#2367

    kmg#2367 Member

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    Same error, tried all the steps listed. Is the license missing from the files?
     
  24. antwerpcentral

    antwerpcentral Well-Known Member

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    Yes! after clearing the cache I was able to download the base game. But when I try to manage the content I get the same error code when trying to install the routes

    I received the update, restored licenses, clear the cache again and still the same error codes. Only 47h left to fix this DTG JD
     
    Last edited: Sep 19, 2023
  25. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hey folks. Lots of people saying different things. So I can best report back to our Retail team, can I please understand:
    • Is this for all attempted pre-loaded downloads, or just Add-ons?
    • Have you attempted to clear cache and restore licenses, as above?
    Just means I can give a clearer picture of exactly what the issue might be.

    I have raised to our Retail Team though, who are going to check with Sony in the meantime (not sure, given the time, if I'll be able to get an update today though).
     
  26. neddyie116

    neddyie116 Active Member

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    I have base game installed but when I go in to manage game content I can't install any of the content. I just get a message saying something went wrong CE-107880-4. And I have tried the above method twice with no result.
     
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  27. kmg#2367

    kmg#2367 Member

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    I was able to download the base game ok. Issues are with the add ons giving the error.

    I have restored licenses, cleared cache and restored database but error still there.
     
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  28. lovetrains 3628

    lovetrains 3628 Active Member

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    i cant even download the base game
     
  29. antwerpcentral

    antwerpcentral Well-Known Member

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    For me first the base game would not install. It only showed the routes but gave the error code mentioned above when trying to install. After clearing the cache I was able to install the base game but when I want to install the DLC I get that same code.

    I have done the same steps to restore licenses and clearing the cache again after installing the base game and the error persists for downloading the DLC
     
    Last edited: Sep 19, 2023
  30. CK95

    CK95 Well-Known Member

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    I’m guessing it’s something to do with them being DLC packs and not an actual game?

    Not sure if it was the same with TSW 3 as I didn’t buy it until a while after release, but TSW 2 had the routes bundled into the game core.

    AFAIK the process for setting up the preloading of game updates & DLC on PS, is different to a core game, so I wonder if a step has been missed by DTG or Sony.
     
  31. johncoaltrain

    johncoaltrain Member

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    Same here - can download the base game with no issues, but not the add-ons.
     
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  32. MYG92

    MYG92 Well-Known Member

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    I had that stupid error message. I just turned off and on the console and it worked. Restoring licences was useless for me.
    EDIT: decals and the Austrian route won’t install but it worked for others DLCs.
     
    Last edited: Sep 19, 2023
  33. neddyie116

    neddyie116 Active Member

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    I'm at the moment downloading the PS4 version just incase the PS5 version problem is not resolved before release.
     
  34. Pokitorb

    Pokitorb Well-Known Member

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    For me it auto downloaded the base game for ps5 and the add ons for ps4. And I can't install the add ons for ps5 it says the error: CE-107880-4
    Restoring license and clearing cache did not help.
     
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  35. mattchester#9176

    mattchester#9176 Well-Known Member

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    Feels like the old wait 24 hours issue. I suspect by trying to download the DLC before the Base Game (technically at the same time) it does some kind if check that fails. This result is then cached for 24 hours (in a way that pointing off the console deson't clear) so it is broken for this period.

    My guess is that anyone who has tried to download the DLC and failed will be able to this time tomorrow.

    It would be interesting if someone who hasn't tried yet (but somehow seed this thread) could try downloading the base game (by unticking all the DLC), then try to download the DLC through manage content once the base game is installed.

    I might be wrong but my guess is this would world work fine. Sony really do run a crazy store!
     
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  36. antwerpcentral

    antwerpcentral Well-Known Member

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    Has anyone been able to download all the PS5 DLC?
     
  37. ianjpoole

    ianjpoole Active Member

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    Yeah, I am getting the same message so I have asked Playstation on Twitter to see what they say and will probably expect an answer in about several years
     
  38. antwerpcentral

    antwerpcentral Well-Known Member

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    Any information gathered from Twitter can't be trusted. You should know that by now. ;)
     
  39. ianjpoole

    ianjpoole Active Member

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    Hence the several years
    An hour for Playstation to give some answer they pulled out of a hour
    The rest of the time to get the bucket and spade out to do some real digging;)
     
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  40. Dinger75

    Dinger75 Well-Known Member

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    I think I had this error message before and its a real cow to get around.

    The last fix that worked we cannot even try yet and that's using the PlayStation app to download the addons. Problem is, the addons are not yet officially on the PS store

    I am just hoping they will be up on PS store on Thusday rather than the official release next week
     
  41. richtayls

    richtayls Well-Known Member

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    Same as everyone else, just the base game for PS5, clearing caches and restoring all 4,987 licences didn't help.
     
  42. Xander1986

    Xander1986 Well-Known Member

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    Maybe it's better to wait until the EA window is officially open... It seems looking that not all the stuff is ready.
     
  43. Richard CZE

    Richard CZE Well-Known Member

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    I have the base game installed. I deleted the PS4 add-ons. No ps5 add-ons to be seen yet. I don't understand why my PS4 add-ons are downloading to my PS5 console.
     
  44. CK95

    CK95 Well-Known Member

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    Because you haven’t deselected them on the download screen.
     
  45. ianjpoole

    ianjpoole Active Member

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    So if we get rid of the DLC add-ons, the "base" game downloads?
     
  46. KatiaBLR

    KatiaBLR Well-Known Member

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    I'm on PS4 pro.. once i start with TSW4 i won't go back to TSW3. There are some DLC add-ons that i actually DON'T want to transfer over, as i simply don't use them anymore and would rather free up the memory space.

    when the new game downloads on Thursday, will it also automatically start downloading ALL my add-ons too? I kinda hope not, and if it would i'd rather know now as i'll delete TSW3 before Thursday if that makes sense!
     
  47. UthersonL

    UthersonL New Member

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    Going by how it worked with TSW3 last year, nope. You'll only get the new routes (and Riesa) on the 21st, and the rest will unlock on the 26th. BUT last year some of the older DLCs didn't make it on release day, either, so there's no telling if your whole collection will even be up for downloading on the 26th.
     
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  48. RichyRail

    RichyRail Active Member

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    I have tried to do this and the base game downloads if you restore licences but the same error code appears. What I find interesting is that when you go manage game content, all of the DLC say playable date ‘21/9/23’. Perhaps the PS store acknowledges that these will be on the store from Thursday.
     
  49. jluke#8309

    jluke#8309 Member

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    its not working for me
     
  50. MP600

    MP600 Well-Known Member

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    Everything attempted as instructed. After turning the console back on it automatically started downloading the PS5 version of TSW4 but with all addons being the PS4 versions. When I cancelled those and tried to start the PS5 version again, the same error from before appeared.
     
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