PS5 Tsws4 Not Loading - Resolved

Discussion in 'TSW Troubleshooting & Issues Discussion' started by simontreanor81, Dec 12, 2023.

  1. simontreanor81

    simontreanor81 Well-Known Member

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    Since the last update, TSW4 seems to be stuck on about 25% of the loading screen
     
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  2. FredElliott

    FredElliott Well-Known Member

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    Also experiencing this, prior to update working fine. Force closing the game from PS5 home screen and then relaunching loads the game. DTG JD & DTG Matt could we get this looked into please. Also getting lots of crashes which is infuriating when I have to launch the game twice and wait for the long load times again. So far I've had crashes on Arosa by opening the map screen, and in the settings menu when applying settings (changed HUD from normal to simple)
     
  3. saxon#1462

    saxon#1462 Active Member

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    Tsw takes forever to load.
     
  4. florians#7620

    florians#7620 Well-Known Member

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    Same here as well. Need to restart for it to work.
     
  5. FredElliott

    FredElliott Well-Known Member

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    Update: It seems uninstalling Arosa fixes the loading issue hanging at 25%, its now loading consistently (if still slowly) every time. Bad update for Arosa pushed out?

    Either way, crash reports submitted from PS5

    Edit: scratch that, it hung at 25% loading bar again with Arosa uninstalled. Seems to be where the loading screen would transition to the Voralberg loco image
     
    Last edited: Dec 12, 2023
  6. FredElliott

    FredElliott Well-Known Member

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    Logged as ticket 64797
     
  7. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Thanks FredElliott - will check out tomorrow.

    If you have a list of Add-ons you have installed, that'd be helpful to know.
     
  8. erg73

    erg73 Well-Known Member

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    I seem to have been able to momentarily eliminate the problem only by uninstalling the RhB Anniversary Collection add-on, maybe that could be the source of the problem.
    Someone else check to see if this works for you.
     
    Last edited: Dec 12, 2023
  9. FredElliott

    FredElliott Well-Known Member

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    Crikey, probably easier to list what I don't have installed ha

    But this is what's installed:

    Arosa
    Bakerloo
    BR313
    BR 20
    BR 31
    BR 33
    BR 52
    BR Heavy Freight
    Cajon
    Oakville
    Cane Creek
    Cathcart
    Clinchfield
    CSX DASH8-40CW
    DB 101
    DB 155
    DB 182
    DB 187
    DB 204
    DB 363
    DB G6
    Dispolok
    Tharandter Rampe
    East Coastway
    ECML
    Glossop
    GWE
    Diesel Legends
    Hamburg Lubeck
    Harlem
    Munchen Augsburg
    Rhein Ruhr Duisburg Bochum
    IOW22
    IOW
    1938 Stock
    LGV
    LIRR M3
    SOS
    LIRR
    Luzerne
    Main Spessart
    Antelope
    MP15DC
    MP36PH-3C
    New Journeys SD40
    NTP
    Peak Forest
    Peninsula Corridor
    Cornwall
    RHTT
    Rapid Transiit
    RHB Anni
    Boston
    Dresden Riesa
    Rhein Ruhr Osten
    BML
    Ruhr Sieg Nord
    CSX Heavy Haul (assume this is SPG, dunno why listed as that)
    Santa Fe F7
    New Journeys BR423
    Koln Aachen
    Sherman Hill
    New Journeys Silver 72 Stock
    SEHS
    TVL
    BR 700
    Trenton
    Voralberg
    Somerset
    Kassel
    Holiday Express
     
  10. FredElliott

    FredElliott Well-Known Member

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    Had another patch to game and GWE/Voralberg as mentioned by Alex in announcements, now can't launch the game at all, always getting stuck at 25% now
     
  11. FredElliott

    FredElliott Well-Known Member

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    No dice, removed RHB Anni and still sticks on 25% loading bar
     
  12. FredElliott

    FredElliott Well-Known Member

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    Just deleted Arosa, Voralberg and Luzern, game launched successfully twice in a row after that, now reinstalling and testing
     
  13. saxon#1462

    saxon#1462 Active Member

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    Delete tgv duplex, it might help
     
  14. FredElliott

    FredElliott Well-Known Member

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    Reinstalled Voralberg and Luzern, failed to load again. Deleted Luzern and game launched. This would suggest something in Arosa/RHB Anni/Luzern has busted the game
     
  15. FredElliott

    FredElliott Well-Known Member

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    Reinstalled Arosa, failed to load again. Definitely something wrong in Luzern and Arosa
     
  16. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Thanks, we're investigating.
     
  17. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Can I check with those experiencing this issue:

    - what is the build version of your game, please?
    - and have you restarted the game after downloading yesterday's patch? (around 6pm GMT on 12th December)
     
  18. FredElliott

    FredElliott Well-Known Member

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    Currently version 1.023.000
    Game + console restarted several times

    To clarify, for me the game is working fine currently with all the add-ons mentioned above installed except for Arosa, RHB Anni pack and Luzern (these are currently not installed)

    When I reinstalled them for testing following removal, the game would not start, hanging on the loading screen as described
     
  19. erg73

    erg73 Well-Known Member

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    I have problems with some routes that I have installed but every time I restart the game they appear and disappear randomly. Could it be a bug in the add-on manager?
    The routes that usually disappear are CJP, SOS, KWG, DCZ, HAR. Sometimes also BRO and NID, but less frequently.
    Current version 1.023.000
     
  20. saxon#1462

    saxon#1462 Active Member

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    My dovetail account keeps not working in tsw
     
  21. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Thank you, I'll follow this up with the team.
     
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  22. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hey folks. Quick update - we pushed a patch today which we hope has improved things (details here: https://forums.dovetailgames.com/threads/update-december-18th-ps5.77260/).

    Can you let me know if this has helped, please? It's what we call a 'candidate fix', as we've not been able to reproduce it internally, so we hope it's improved things based on us identifying a possible cause of the issue.
     
  23. erg73

    erg73 Well-Known Member

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    Hey DTG JD
    I tried it yesterday after the update. I started the game 4 times, none of them crashed at the loading screen, but all of them still had missing routes, always between 8-9. There are never any minor add-ons like locomotives missing, only complete routes.

    Seems like a step in the right direction, but so far it doesn't solve the problem 100%.
    Tell the team that for this error to occur there must be a lot of routes and add-ons installed. I have found that with only a few routes installed (10-15) there are never any missing routes, I for example have 44 routes and 25 add-ons installed.
     
  24. Dinger75

    Dinger75 Well-Known Member

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    It's very sporadic. Everything loaded yesterday but 1st time loading today missed both Blackpool and main spessart bahn. 2nd time loading and I think everything was there.

    So vert much hit and miss
     
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  25. FredElliott

    FredElliott Well-Known Member

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    Just tested this, no longer hanging at 25% (though haven't reinstalled Arosa/Luzerne yet), but like the other posters not all routes that I have installed are listed in the menu when the game loads
     
  26. Dinger75

    Dinger75 Well-Known Member

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    Should point out that apart from Blackpool that occasionally goes missing it seems to be german routes which goes away.

    It's always mostly from the following routes. RSN, HRR, RHO, RT and to a lesser degree Tharandter Rampe (though that has stayed where it should since recent patch)
     
  27. DTG-Chris

    DTG-Chris Staff Member

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  28. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Just as an update on the missing content, we have an improvement on the way after Christmas. No ETA at the moment though.
     

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