Ukts Premium Problem

Discussion in 'General Discussion' started by Reef, Apr 3, 2021.

  1. Reef

    Reef Well-Known Member

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    I've gone and done it, I require a bunch of files so I bought a month..

    Only thing is now I've got the premium I can't download anything, when I click on the download icon it seems like it really quickly reloads the page but doesn't actually do anything.

    It's not my month for obtaining TS stuff apparently.
     
  2. 749006

    749006 Well-Known Member

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    It normally works ok for me on Firefox - try a different browser?
     
  3. inversnecky

    inversnecky Well-Known Member

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    Have you tried refreshing the page? F5? Log in and out? Restart the browser or reboot?
     
  4. Reef

    Reef Well-Known Member

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    I only have chrome and downloading prior to subbing (this morning in fact) worked ok
    Yeah all of the above, no joy.
     
  5. rickyt7808

    rickyt7808 Member

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    Doesn't work for me using Chrome but fine with Edge.
     
  6. Peter Hayes

    Peter Hayes Well-Known Member

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    For me, today, It also works with MS Edge Chrome (MS will remove 'old" MS Edge this month), FireFox and Google Chrome.
    pH
     
  7. Reef

    Reef Well-Known Member

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    I used Edge, I feel dirty but at least I have my downloads now. :D
     
  8. inversnecky

    inversnecky Well-Known Member

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    I always use Firefox and the UKTS premium worked for me.
     
  9. Reef

    Reef Well-Known Member

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    Well seeing as it's (apparently) a Google Chrome issue it would wouldn't it. ;):D
     
  10. Chuckles2k3

    Chuckles2k3 New Member

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    From memory, in chrome you can right click on the download link, click save target as and then it starts the download process.

    It still puts a warning in Chromes footer asking if you want to cancel or download anyway but obviously you click download anyway.

    Think that's it.
     
  11. 749006

    749006 Well-Known Member

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  12. Easilyconfused

    Easilyconfused Well-Known Member

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    I was having issues on UKTS and a number of other sites until I junked the paid for Avast licence (and all the associated malware detection rubbish that comes with their anti-virus) and reverted to Windows Defender. Avast had installed browser "helpers" that were a damn nuisance and kept intercepting downloads and quarantining them or worse still just abandoned the download.

    Since then I have no issues with downloads on the latest version of Chrome.
     
  13. Craigie-C

    Craigie-C Well-Known Member

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    Apparently the latest version of Chrome blocks direct downloads from certain sites.
    This was posted on the UKTS site.

    " When you locate the file you wish to download, instead of "Left Clicking" the download link, "Right Click" the download link. This will bring up a popup window with a number of options, Left Click on the "Open Link in New Window" Option. The file will download in that new window."

    Hope this helps.
     
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  14. Reef

    Reef Well-Known Member

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    Will try later and report back, not on PC right now.

    Haven't got Avast, I tend to opt out of "browser helpers" if given the option to of course, nothing listed in my extensions as I even went there to disable my ad-blockers in case they were the cause.

    It doesn't, it just tries to open a new window (or tab) but instantly closes it.
     
  15. Craigie-C

    Craigie-C Well-Known Member

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    Oohh Weird. Thought I would just give it a try and see.
    Tried the above and a blank new window opened and stayed open, hit F5 refresh and the file downloaded.
    Only seems to work in a New Window not in a New Tab.
     
  16. Reef

    Reef Well-Known Member

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    Maybe because I'm on fast cable broadband? Don't know why just that's what it does.
    And yes I tried it on New Window as well as new tab, that's why I bracketed new tab in my post earlier.

    Edited.
     
  17. 749006

    749006 Well-Known Member

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    I'm on Fast Cable Broadband but I don't use Chrome
     
  18. Reef

    Reef Well-Known Member

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    The reason I mentioned my Broadband is because of a conversation I had on Discord (reportedly the "best" way to get UKTS support, just don't bother them when they're streaming or playing train sim apparently) where speed was mentioned by peterj.
    Image2.jpg
     
  19. 749006

    749006 Well-Known Member

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    I suppose you could use the new fangled edge for the limited times you need to access UKTS Downloads
     
  20. Reef

    Reef Well-Known Member

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    Yeah that's what I figured as well Peter, tbh the new Edge isn't that bad (hardly surprising as it's Chrome based now) I just have shudders remembering the old "Would you like to make me your default browser" Internet Explorer. :D
     
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  21. Chuckles2k3

    Chuckles2k3 New Member

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    I use chrome to download from UKTS when I've got a premium account. It's a tiny faff to do it (right click, save target as etc) but once you've done it a couple of times its very easy. I'm sure you'll sort it.
     
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  22. Reef

    Reef Well-Known Member

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    Oh yeah, I forgot I was going to try that when back on my PC, thanks for the reminder.
    I'll report back in a mo..

    Edit:
    Thank you Chuckles this works..
     
    Last edited: Apr 5, 2021
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  23. Chuckles2k3

    Chuckles2k3 New Member

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    Canny.
     
  24. Cyclone

    Cyclone Well-Known Member

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    Take a shower then! :o
     

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