PC Unreal Engine Crash

Discussion in 'Technical Reports' started by michalowski120703, Aug 20, 2020.

  1. michalowski120703

    michalowski120703 New Member

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    Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

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    It happens on the Köln - Aachen Route at the second or third Railwaystation when you drive to Köln.
     
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  2. bossmen

    bossmen New Member

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    Same to me can´t play Köln-Aachen
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    Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

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  3. cwright5

    cwright5 New Member

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    im getting this on Sandy Patch it locks my computer up
     
  4. dunkrez

    dunkrez Well-Known Member

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    There's talk of this being an AMD driver issue, but it happens to me each time I play and I use Intel and Nvidia. Fingers crossed for a fix soon.
     
  5. Michael Newbury

    Michael Newbury Well-Known Member

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    If you are using a AMD graphics card you will need to roll back your drivers following this web site

    TRAIN SIM WORLD 2 OWNERS

    If you're a user with AMD hardware that is experiencing a crash on launch or during play, please roll back your AMD Drivers to 20.4. You can download the driver from https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-4-2. Unreal Engine 4 is currently not compatible with newer or beta drivers.
     
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  6. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi Guys,

    For both AMD and NVIDIA, please ensure you are using the latest WHQL signed drivers. For AMD you should be on version 20.4.2 (WinVer 26.20.15029.27017). For Nvidia you should be using version 452.06 (WinVer 27.21.14.5206).

    If you're not sure how to check the version of the drivers you have installed, here's some instructions:
    1. Press Win + R (Win = Windows key) then type dxdiag and press Enter.
    2. The DirectX Diagnostic Tool will load, click Display or Display 1 if you have multiple monitors.
    3. On the right, it says Drivers, look for Version and note the version number. If the first 3 digits are higher than listed in the above WinVer, you need to roll back to an older driver.
    4. For NVIDIA Owners, alongside the version you also need to ensure the Date is newer than April 2019.
    If you're not sure how to roll back, the process is simple:

    For AMD (Windows 10):
    1. Press Win+R then type devmgmt.msc and press Enter.
    2. In Device Manager, locate and expand the Display Adaptors section.
    3. Right-click on the Display Device (it'll probably say something like AMD Radeon RX 5000 Series or something similar) and select Properties.
    4. Click the Driver Tab in the Properties Dialog and click Roll Back Driver.
    5. Follow the on-screen instructions.
    For NVIDIA (Windows 10):
    1. Go to Nvidia's Driver Site and download the 452.06 WHQL driver for your device, assuming of course you have either a GTX 6, 7, 9, 10, 16 or RTX 20 series GPU.
    2. Once downloaded, double-click to begin the installation process.
    3. When presented with the Installation Options screen, select Custom and click Next.
    4. For the Custom Installation options, ensure all components are selected and ensure Perform a Clean Installation is checked.
    5. Follow the on-screen instructions to install the drivers.
    For Both AMD and NVIDIA:

    Restart your computer if you've had to roll back or install new drivers!

    If you still cannot get going with TSW2, even after doing this. It would be useful for you to drop a ticket in to Support so we can do some further checks but, more importantly, so we can get it properly recorded for deeper investigation. Please, when submitting a ticket, advise them you've followed these instructions to avoid us repeating these same steps.

    Hope this helps.

    Best, Steve
     
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  7. dunkrez

    dunkrez Well-Known Member

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    Checked this out using dxdiag as advised.

    Driver date is July 2019, past April as advised.
     
  8. TrainSim-Steve

    TrainSim-Steve Staff Member

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    What was the driver version though? Sorry if that wasn't clear but Nvidia needs to do both checks against version AND date.

    Best, Steve
     
  9. dunkrez

    dunkrez Well-Known Member

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    On the Nvidia site: Driver Version: 452.06 - Release Date: 2020 August 17

    July 2019 is irrelevant then.

    I'll get back with the results.
     
  10. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi dunkrez,

    Yes, 452.06 are the latest but, some have and are using drivers from after April 2019 which appear to be working fine. As you've found out, that's not the case for everyone so, it's worth checking both.

    Best, Steve
     
  11. dunkrez

    dunkrez Well-Known Member

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    I've updated the drivers, just testing TS2020 to make sure that the new drivers haven't nobbled that first, as that's the priority.

    I'll test the Bakerloo on 'W2 after that and let you know.
     
  12. dunkrez

    dunkrez Well-Known Member

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    I was getting quite excited, up until:

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    Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

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    The drivers are fully updated. I tested TS2020 for a good 45 minutes too, no problems to report there except a lack of investment overhauling the engine it uses.
     
  13. fanta1682002

    fanta1682002 Well-Known Member

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    Nvidia site: Driver Version: 452.06 play tsw2 very good
     
  14. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi dunkrez,

    Could you drop a ticket into support so we can dig into this a bit more with you, please? Click the Support link at the top of this page.

    Best, Steve
     
  15. dunkrez

    dunkrez Well-Known Member

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    Honestly, I'd rather work with you at fixing up TS2020.

    I'll drop a support ticket in at some point today, I have a screen capture video of the crash happening in realtime too.

    I'd honestly much rather spend months helping DTG upgrade TS than work out why the Unreal Engine crashes while attempting to use TSW2. I don't even want a refund.

    Print this comment out and stick it on your office wall.
     
  16. eder8.log

    eder8.log New Member

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    [QUOTE = "TrainSim-Steve, post: 166167, membro: 250"] Olá pessoal,

    Para AMD e NVIDIA, certifique-se de usar os drivers assinados WHQL mais recentes. Para AMD, você deve estar na versão 20.4.2 (WinVer 26.20.15029.27017). Para Nvidia, você deve usar a versão 452.06 (WinVer 27.21.14.5206).

    Se você não tiver certeza de como verificar a versão dos drivers instalados, aqui estão algumas instruções:
    1. Pressione Win + R (Win = tecla do Windows), digite dxdiag e pressione Enter.
    2. A ferramenta de diagnóstico DirectX será carregada, clique em Exibir ou Exibir 1 se você tiver vários monitores.
    3. À direita, diz Drivers, procure a versão e observe o número da versão. Se os primeiros 3 dígitos forem maiores do que os listados no WinVer acima, você precisará reverter para um driver mais antigo.
    4. Para proprietários de NVIDIA, juntamente com a versão, você também precisa garantir que a data seja mais recente que abril de 2019.
    Se você não tiver certeza de como reverter, o processo é simples:

    Para AMD (Windows 10):
    1. Pressione Win + R e digite devmgmt.msc e pressione Enter.
    2. No Gerenciador de dispositivos, localize e expanda a seção Adaptadores de vídeo.
    3. Clique com o botão direito no dispositivo de vídeo (provavelmente dirá algo como AMD Radeon RX 5000 Series ou algo semelhante) e selecione Propriedades.
    4. Clique na guia Driver na caixa de diálogo Propriedades e clique em Reverter driver.
    5. Siga as instruções na tela.
    Para NVIDIA (Windows 10):
    1. Acesse o site do driver da Nvidia e baixe o driver 452.06 WHQL para o seu dispositivo, supondo que você tenha uma GPU GTX 6, 7, 9, 10, 16 ou RTX 20 series.
    2. Depois de baixado, clique duas vezes para iniciar o processo de instalação.
    3. Quando for apresentada a tela Opções de instalação, selecione Personalizar e clique em Avançar.
    4. Para que as opções de instalação personalizada, selecione uma instalação de que todos os componentes escolhidos e selecionados e selecione que a opção Executar uma instalação limpa está marcada.
    5. Siga as instruções na tela para instalar os drivers.
    Para AMD e NVIDIA:

    Reinicie o seu computador se tiver que reverter ou instalar novos drivers!

    Se você ainda não conseguir fazer o TSW2, mesmo depois de fazer isso. Seria útil que você deixasse um tíquete no Suporte para que possamos fazer mais algumas verificações, mas, mais importante, para que possamos registrar-lo para uma investigação mais profunda. Por favor, ao enviar um tíquete, avise-os de que você seguiu essas instruções para evitar que repitamos essas etapas.

    Espero que isto ajude.

    Atenciosamente, Steve [/ QUOTE]


    Comprei o TSW2 antecipando melhor isso, mas estou frustrado com esse travamento, fiz tudo que recomendo mas continua da mesma forma impossível de jogar


    I bought the TSW2 in anticipation of this better, but I am frustrated with this crash, I have done everything I recommend but it remains the same way impossible to play

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    Falha na declaração: [Arquivo: Desconhecido] [Linha: 198] Unreal Engine está saindo devido à perda do dispositivo D3D. (Erro: 0x887A0006 - 'HUNG')

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  17. HeyFred

    HeyFred New Member

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    AMD just released 20.9.1. Does anyone know if that fixed the issues? I can't keep rolling back/updating drivers to play specific games.
     
  18. sequencer2k16

    sequencer2k16 Well-Known Member

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    I tried 20.9.1 twice, no chance. 20.4.2 is the max. supported driver at the moment.
     
  19. HeyFred

    HeyFred New Member

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    Ugh. Thanks. Guess I'll shelve it until it gets fixed.
     
  20. sequencer2k16

    sequencer2k16 Well-Known Member

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    • Like Like x 1
  21. Michael Newbury

    Michael Newbury Well-Known Member

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    What routes did you do testing with, as the route that crashed for me was the Bakerloo Line.
     
  22. sequencer2k16

    sequencer2k16 Well-Known Member

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    I tried to force exactly these crashes but 20.9.2 is stable at any time, no issues with Bakerloo or any other released route.
    TSW 2 runs nonstop 356 minutes now.
     
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  23. Michael Newbury

    Michael Newbury Well-Known Member

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    Has anyone else tried this and has been successful, as I have tried google it but have not been able to find anything online as of yet.
     
  24. Stockton Rails

    Stockton Rails Well-Known Member

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    ...refer to the original thread sequencer listed in his earlier note- I was working with him yesterday on this success he’s apparently having with this new driver.

    He also needs to track down where the crash info is located on his pc... can someone here help him with that- need to find out if the crashes he was getting before installing the latest driver are the same crashes others are running into. His find seems promising... would be interesting to see if others resolve their UE crashes by installing this same driver.
     
  25. Michael Newbury

    Michael Newbury Well-Known Member

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    I have emailed Epic support to find out from them but there first response was not helpful, so I had replied back trying to be more specific currently waiting for a response.
     
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  26. sequencer2k16

    sequencer2k16 Well-Known Member

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    The crashes were exactly the same posted here in post #1 & #2.

    I can remember Line 198 and D3D device being lost. (Error: 0x887A0006 - 'HUNG')
    All these crashes happened with Adrenalin Software 20.8.1, 20.8.2 and 20.9.1.

    My curiousity gave 20.9.2 a chance and it is still working without any crashes and todays session was over 280 minutes nonstop gameplay again on all three TSW 2 routes, TVL, HRR and MSB.
     
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  27. Stockton Rails

    Stockton Rails Well-Known Member

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    ...super happy that things are going well for you so far- just keep banging on it and make sure it’s solid. I’d say update this thread from time to time to let everyone how you’re doing. If this continues to pan out for you and eventually for others, then your post could be the catalyst that got all of this started. Pretty exciting, huh?
     
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  28. Michael Newbury

    Michael Newbury Well-Known Member

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    So Epic just wants to give the run around and keep asking me questions, when I want to know for sure is that new drivers 20.9.2 compatible with the unreal engine. So I am going to give on them answering my question.
     
  29. sequencer2k16

    sequencer2k16 Well-Known Member

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    I'm still playing across all the routes and have a simple solution, just give it a try by yourself. :D
    It's sooo super easy to roll back to previous driver at any time.
     
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  30. Michael Newbury

    Michael Newbury Well-Known Member

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    I will probably just do that I was hoping for positive response from Epic but they seem just want ask unneeded questions.
     
  31. sequencer2k16

    sequencer2k16 Well-Known Member

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    Day three, all in all i've tested over twenty hours now.

    Todays focus will be Peninsula Corridor, LIRR & RT.
    But i do not expect any issues or crashes regarding to 20.9.2, let's go.. ;)
     
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  32. Stockton Rails

    Stockton Rails Well-Known Member

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    ...great news, glad things are going so well with the new driver! Have you done any testing so far with Peninsula Corridor- will this be your first pass testing that?
     
  33. sequencer2k16

    sequencer2k16 Well-Known Member

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    I did some Peninsula Corridor scenarios earlier with an MP36PH but not very long because i was tired.
    Right now i am back at Peninsula Corridor driving an MP15DC and really enjoy it, it's an awesome loco.
     
  34. Michael Newbury

    Michael Newbury Well-Known Member

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    I finally had a chance to test the newest drivers 20.9.2 and can confirm that all is good no crashing in the 2 routes I ran tonight. Those being East Coast Way and Bakerloo line
     
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  35. Stockton Rails

    Stockton Rails Well-Known Member

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    ...sequencer/Michael- how are you guys doing with the 20.9.2 driver these days- everything still going well with that driver? Hope so... please advise.
     
  36. Michael Newbury

    Michael Newbury Well-Known Member

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    Yes I have been using 20.9.2 and have had no issues with game crashing, so I can safely say that it's ok to upgrade to the latest drivers.
     
  37. sequencer2k16

    sequencer2k16 Well-Known Member

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    You are waiting too long, just update and enjoy :D
    Still no single crash since 20.9.2.
     
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  38. sequencer2k16

    sequencer2k16 Well-Known Member

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    Good morning everyone,

    just wanted to let you know that the new Adrenalin 20.10.1 works perfect like 20.9.2 ;)

    EDIT: The latest 20.11.1 works flawless too.
     
    Last edited: Nov 9, 2020
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  39. goupil74

    goupil74 Member

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    Hi. The version 20.10.1 is ok for me.
     
  40. vacaburra

    vacaburra New Member

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    Hey, I´m a Nvidia user (gtx 1070) and I recently purchased the Penninsula corridor line. In all the other routes I´ve never had any issue at all, but I haven´t been able to run this one. When trying to enter the route it automatically crashes with this report:
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    Already tried installing the the 452.06 WHQL driver and it didn´t solve anything. What should I do now?

    Thanks a lot.
     
  41. Michael Newbury

    Michael Newbury Well-Known Member

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