PS5 Vectron Master Key

Just purchased tsw4, come to learn the vectron in the training centre and the master key wont turn on. Tried a scenario and the same happened??. Any thoughts?. Thanks.

 

No problem on my end. Did you touch any controls prior to the master key?

 

Hi, thanks for replying. No, not to my knowledge, i just followed the instructions as said. Will try again. Ian.