Xbox Download Issues?

Discussion in 'Xbox Discussion' started by DTG Natster, Aug 19, 2021.

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  1. Djb1990

    Djb1990 Active Member

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    On standard xbox one here. Can confirm, uninstall and reinstall all dlc via 'manage game and addons', seems to have done the trick.
    Haven't got season ticket yet so can't comment on that
     
  2. simon_fielding

    simon_fielding Active Member

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    I've just tried uninstalling LIRR as a test - uninstalled ok, then when i went to reinstall it just whizzed through the process and installed in a matter of seconds - so it's either not uninstalled correctly or not reinstalled correctly. I'm a bit hesitant to uninstall the whole of TSW2 in case it gives me more problems to fix...
     
  3. junior hornet

    junior hornet Well-Known Member

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    As a user, I don’t expect to have to fix problems myself.
     
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  4. Djb1990

    Djb1990 Active Member

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    I waited a few minutes before reinstalling to make sure that it has uninstalled all properly. Perhaps you reinstalled it before it had properly been deleted
     
  5. jefalcon6

    jefalcon6 New Member

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    Uninstalling and reinstalling DLCs seems to be working on some but not all.
     
    Last edited: Aug 19, 2021
  6. Knightfire1964

    Knightfire1964 Well-Known Member

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    is it honestly the end of the world just uninstall and reinstall and spend some time outside or with family there are greater things to do than play this game.
     
    Last edited: Aug 19, 2021
  7. Princess Entrapta

    Princess Entrapta Well-Known Member

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    Nonsense!
     
  8. junior hornet

    junior hornet Well-Known Member

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    I don’t think you’re getting the point. Something has clearly gone wrong and rather than try to fix it, it is put upon us, the customers to fix it.

    Besides, as I said I have tried this with Cathcart and nothing has changed. I’m not going to sit here and repeat the process with all the other DLCs if I’m going to get the same result.
     
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  9. Knightfire1964

    Knightfire1964 Well-Known Member

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    OK then fair enough then we just have to wait and see if Nat gives us any info
     
  10. simon_fielding

    simon_fielding Active Member

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    Just tried again and waited a few minutes and still the same issue - shows as updating but then finishes within seconds before there is any progress update
     
  11. simon_fielding

    simon_fielding Active Member

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    I've just looked at this again - if I follow Nat's advice it shows as all my add ons as being installed (but aren't showing in the game). When I go to the XBox Store it tells me I own the DLC and gives me the option to install it (showing it as not installed). However when I install it, I don't get a progress check, it just finishes within seconds and doesn't change anything.
    The uninstall/install hasn't worked for me so far. Is there something official or more advice you can provide DTG Natster /DTG? Would you recommend a complete uninstall of TSW2?
     
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  12. DTG Natster

    DTG Natster Community Manager Staff Member

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    We are currently trying to open a DM with players who are experiencing this problem as we require some more information.

    We have a few steps that we would like to go through that will require communicating through discord please can you reach out if you have the time to assist.
     
  13. Hello

    Hello New Member

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    Uninstalling and reinstalling dlc that has been lost has worked for me, I now have all my dlc
     
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  14. simon_fielding

    simon_fielding Active Member

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    Would you be able to let us know how to communicate with you through discord. I haven't done that before... Thanks Nat
     
  15. Djb1990

    Djb1990 Active Member

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    Strange. Perhaps try uninstalling then restarting the xbox. Check storage space before and after uninstall to make sure that it has definitely uninstalled (I gained about 60gb after deletion with 21 dlc). Then reinstall.
    I can't think of why it won't work unless it isn't deleting properly
     
  16. deanmacgregor

    deanmacgregor Active Member

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    I bought rush hour deluxe version on series s and no boston download yet
     
  17. BBIAJ

    BBIAJ Active Member

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    Those UE4 logos are what I'm also seeing on my SSD, am hoping that they'll be updated, as some of them appear to have been.

    Even the game tile looked like that for me, both when looking at what was installed, and in the Guide, before reverting to the original look.
     
  18. thomastl59374

    thomastl59374 Well-Known Member

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    Just re-installed LIRR and it appeared in the route selection menu. I spawned on foot at Jamaica in the snow just before a service arrives and I couldn't tell if improve d passengers were on it. There was definitely a lot more than usual but very few were wearing winter clothing.
     
  19. Class158Perkinsguy

    Class158Perkinsguy Member

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    Hopefully just the old hard restart will do the trick (probably not but theirs sometimes light at the end of the tunnel)
     
  20. isaac47593

    isaac47593 Well-Known Member

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    I’m reinstalling all my DLCs. It keeps progress and doesn’t really take that long. Tested it on NTP, GWE, TVL and IoW and they all work now
     
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  21. simon_fielding

    simon_fielding Active Member

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    Another one to add to the mix, I uninstalled NTP as a test, hard restarted the XBox (power cable out etc), plugged back in, started up again and it showed NTP as being installed still, but not showing in the game menu. I'm even more puzzled now!
     
  22. brfan#9132

    brfan#9132 Active Member

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    I have a fare few missing
     
  23. simon_fielding

    simon_fielding Active Member

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    Can I ask how you are going about reinstalling? Is this through the XBox store, or through Nat's suggestion earlier. Neither work for me, so keen to see how others are trying it.
     
  24. GothicMatt

    GothicMatt Active Member

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    Try my suggestion as it has worked for me
     
  25. DTG Natster

    DTG Natster Community Manager Staff Member

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    **Update** We have seen a significant amount of feedback that users who are uninstalling and then reinstalling on Xbox one have success getting their add-ons to work correctly.

    This is not a permanent fix - but is a possible workaround to get you playing again for the time being.
    Please let us know if you continue to experience difficulties.
     
    • Helpful Helpful x 2
  26. Class158Perkinsguy

    Class158Perkinsguy Member

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    Yep unistall all dlcs and it works fine
     
  27. GothicMatt

    GothicMatt Active Member

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    Go to your game and apps on Xbox home screen then go to TSW2 press the menu button(the 3 line one) and go to manage games and add ons click on uninstall all, then go to all owned games and find TSW2 and reinstall it should show all dlcs that you own and click select all to install
     
  28. GothicMatt

    GothicMatt Active Member

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    Hi Nat i did send you a message giving you my feedback
     
  29. thomastl59374

    thomastl59374 Well-Known Member

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    How long do you need to wait between uninstalling and then installing as I've tried to do WSR twice and it didn't work. It supposedly installed instantly but didn't show up in TSW2.
     
  30. jefalcon6

    jefalcon6 New Member

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    Some dlc's work with a reinstall but some dont.
     
  31. GothicMatt

    GothicMatt Active Member

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    I did it straight away
     
  32. DTG Natster

    DTG Natster Community Manager Staff Member

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    I have just seen. Appreciate you taking the time.
     
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  33. Class158Perkinsguy

    Class158Perkinsguy Member

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    Right, so which ones work?
     
  34. deanmacgregor

    deanmacgregor Active Member

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    Ok so Boston sprinter doesnt download automatically with rush hour ultimate, you have to go to that route in store and install it manually.
     
  35. simon_fielding

    simon_fielding Active Member

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    I seem to have this issue too, where it installs instantly and then doesn't show up. I'm now trying a complete TSW2 uninstall and install again
     
  36. Class158Perkinsguy

    Class158Perkinsguy Member

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    Yeah all my DLC's ARE WORKING from just a uninstall and reinstall procedure.
     
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  37. Xander1986

    Xander1986 Member

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    In my opion the best answer now on what i have seen! The update isn't stable enough to replace the right files. On steam(pc) it works good but on pc its better to manage!
     
  38. Djb1990

    Djb1990 Active Member

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    'Manage game and add-ons' is where I uninstalled them. I don't want to sound patronising, but click uncheck all (then recheck the base game to leave that installed) and then remember to click 'save changes' before you leave the page. I only mention this as it is a step I always seem to forget to do...and it will not uninstall anything if you do not click save changes
     
    Last edited: Aug 19, 2021
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  39. christophmkfranke

    christophmkfranke New Member

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    Tried this and it doesn't work!
    No updates listed.
     
  40. sdc

    sdc New Member

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    Hi Everyone,

    Download Issues on Xbox

    I have just checked on the Xbox Support website this maybe helpful:

    If people are experiencing issues with downloads on Xbox. Currently on the Xbox Support website they are currently experiencing issues with the service see link below:

    Xbox Status | Xbox Support

    Current Issue 2 on Games & Gaming


    Thanks
    Steven
    I have owned Train Sim World since it launched first time on console and now own Train Sim World 2. Currently play on Xbox Series S. I have only just joined the forums this year.
     
  41. Princess Entrapta

    Princess Entrapta Well-Known Member

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    So, on my Series X everything installed correctly. Comparing all the files' info to the last gen versions on the external SSD I suspect some version number inconsistencies are down to the last gen versions all being version numbers for the Durango versions and the new gen numbers being for the Scarlett builds.
    Still stuck in bed with regular dozing off and joint pain too bad to get up and walk, so cannot test installing them on my XBox One yet. We'll see if this feverishness clears before Dovetail figure out what the problem is themselves.
     
  42. junior hornet

    junior hornet Well-Known Member

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    OK, I’ve bitten the bullet and uninstalled and re-installed everything (including the core program - I ticked “Select All” not realising it would uninstall TSW2 as well as all the DLC).

    I can report that everything is present and (as far as I can tell) correct.
     
  43. drdavewatford

    drdavewatford Member

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    I initially got the same icons after my Series X update, so not specific to devkits.
     
  44. nwp1

    nwp1 Well-Known Member

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    What has gone wrong at DTG. After all these comments, I am frightened about purchasing a second ticket and won’t install the update until this is sorted. It seems that DTG need more time to work on the product.
     
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  45. simon_fielding

    simon_fielding Active Member

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    It's taken a while, and a lot of patience, but after uninstalling everything (Base game and DLC) and reinstalling it, everything now works as it should. Nat mentioned this is only a short term fix, is there any indication of what will happen long term?
     
  46. Gtasandman

    Gtasandman Member

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    Xbox one S
    Ive been able to redownload a couple of my DLC But i still get an error for These
    Besides LIRR, Rapid Transit and East coastway on this photo. Ive noticed when i go to install them it says updating for 3 seconds and finishes there instead of actually downloading the content.



    [​IMG]
     
  47. GothicMatt

    GothicMatt Active Member

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    You might want to look at my suggestion
     
  48. Gtasandman

    Gtasandman Member

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    I did that long before reading this post. Works for some didn't work for all
     
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  49. GothicMatt

    GothicMatt Active Member

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    Oh ok my apologies
     
  50. Gtasandman

    Gtasandman Member

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    The problem might be on Xbox end because it just spends 3 seconds downloading and says installed in the list but when you go to the files itself it says not installed. They might be having issues with their store.
     
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