I switched to UK location. TVL comes up. Switch back to Australia, TVL remains. Turn Xbox off then back on, TVL disappears. Maybe from DTG there is nothing more they can do, but there must be another step we can take. Do we contact Microsoft Store ourselves?
DTGs official advice is to log a support ticket with DTG. You'll be waiting at least a week for a response, when you'll then get a "this has been logged for investigation" and the ticket will then be closed. DTG need to admit they're aware that there's still major issues, and they need to state they're working to resolve it and give a rough time frame (days, weeks, years).
I’m sorry but I’ve been patient and would have continued to be patient until fixed. But now that we are being fobbed off and told to log a(nother) support ticket on the basis that Microsoft claim it has been fixed is unacceptable. It is a lie that it has been fixed! I still don’t have the M3 for LIRR despite it being installed and having deleted it, downloaded and installing again everyday for about the last four days. I have completely restarted the game each time and still nothing. Just because Microsoft say something has been fixed doesn’t mean it has been and doesn’t mean what they say should be taken as gospel, when clearly it hasn’t been fixed!
Nothing changed here in Australia. Even tried a re-install and system reboot etc. Still missing TVR, 155, Chopper, M3.
Ive checked this since yesterday multiple times with restarting the console and TSW 2 with location setting in Germany, and it was always available Ingame. When the preserved collection was launched it was always removed when you have closed the game with Germany as Location
I am in Germany and my DB BR 155 is still Not playable D: I've been playing TSW since the Founders Edition and this is the first time that I've been really disappointed with DTG.
Me to but i dont drive The155 so much, so for me its not to much a big deal but, stil A big probelm with all of, us xbox player so lets fingers,, cross the 182 rapittrans and, the Main-Spessertbahn Work for us.
Oh God i would be really pissed If Something Go wrong with them 1st. The 182 is my Favorit. 2nd You need RT to Play with the 182. 3rd MSB Brings so much to the Others Routes
But my 155 is working and I’ve played a Time Schedule today and I haven’t change back to United Kingdom since Thursday night
Reading all the comments its pretty clear ths issue is not fixed. Whether that be a DTG issue or Microsoft store issue is unclear. But it is an issue for us none the less.
Can we list the countries which still have problems? France here! Missing: -Tees Valley Line - BR 155 - Class 31 - Class 20
I had the idea it might be because of when you bought the DLC, for release or later. I bought my DB BR 155 on the day of the release
I bought on Google Chrome Browser in German Store but had my Console in United Kingdom on 13 September and it’s run without problems since I change my location back to Germany on Friday
OK We have Problems in Germany, Netherlands, Hungary, Australia, New Zealand, Sweden, France and probably even more countries because not everyone registers in the forum.
I'm tired of looking to buy something in the xbox store and the prices are in pounds because I have to be in England to use the content I own in Australia. The next lot of dlc will probably be out soon and we can't even use this lot
We are still working with Microsoft to resolve this problem, at the moment in order to come to a resolution and find a fix we still need you to continue getting in touch with Tech Support as stated in the other thread. We understand how incredibly difficult this must be by now as you've all been so patient, and I thank you for that, your frustrations are completely justifiable, but this is still actively being worked on and continues to be a high priority. Adelaide Metro I have edited your message to remove offensive language, your disappointment is warranted however please keep your posts in line with the forum rules.
Considering I’ve never had a response from Tech Support to tickets I logged years ago, I won’t hold my breathe.
Thanks for the support. It's a great relief to many just to know that the issue is still being looked into.
This posted in the Xbox forum today: https://forums.dovetailgames.com/threads/preserved-collection.27657/ It's the last post in thread that closed friday so nothing new
This ist Just the Last Post From the First Thread they closed and Guess what. Nothing Changed (for me)
In the beginning of yesterday's stream Sam mentioned his theory that the change of the language settings could lead to a new issue now which needs to be solved with tech support since this isn't a general problem but needs to be solved locally. For me this sounds quite reasonable since according to MS and DTG the initial issue sould be fixed by now. For clarity we would need somebody who owns all of these DLC and didn't change the language settings. Could be hard to find though...
I just found out! the problem is also with fishing sim world pro tour and the catch carp & coarse (both from DTG) the problem of dlcs nullifying each other by downloading them is exactly the same as with TSW 2020 AND TS2 i have put it in this forum to inform DTG! maybe this helps DTG understanding what is going wrong..
I don't know if I was the first to come up with this, but I was definitely one of the first with that idea, why?
But I have bought only Long Island Rail Road, Ruhr Sieg Nord and BR 155 from Phase 2. And I bought the 155 as TSW 2 dlc
No, it was originally not DTGs idea. Oh, they could point their finger at me now and say that it's my fault...
In the stream yesterday Sam Said what JohnE has written the quote. The original problem is a DTG created one with wrong datum format for the Xbox addons. Nobody blames you Cyanidum