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Xbox Downloaded Dlc Not Available

Discussion in 'Technical Reports' started by Adelaide Metro, Sep 11, 2020.

  1. Crochunter1970

    Crochunter1970 Active Member

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    I switched to UK location. TVL comes up. Switch back to Australia, TVL remains. Turn Xbox off then back on, TVL disappears. Maybe from DTG there is nothing more they can do, but there must be another step we can take.

    Do we contact Microsoft Store ourselves?
     
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  2. LucasLCC

    LucasLCC Well-Known Member

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    DTGs official advice is to log a support ticket with DTG.

    You'll be waiting at least a week for a response, when you'll then get a "this has been logged for investigation" and the ticket will then be closed.

    DTG need to admit they're aware that there's still major issues, and they need to state they're working to resolve it and give a rough time frame (days, weeks, years).
     
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  3. emily.blair

    emily.blair New Member

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    I’m sorry but I’ve been patient and would have continued to be patient until fixed. But now that we are being fobbed off and told to log a(nother) support ticket on the basis that Microsoft claim it has been fixed is unacceptable. It is a lie that it has been fixed! I still don’t have the M3 for LIRR despite it being installed and having deleted it, downloaded and installing again everyday for about the last four days. I have completely restarted the game each time and still nothing.

    Just because Microsoft say something has been fixed doesn’t mean it has been and doesn’t mean what they say should be taken as gospel, when clearly it hasn’t been fixed!
     
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  4. Ross NCC1701

    Ross NCC1701 Member

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    Nothing changed here in Australia. Even tried a re-install and system reboot etc. Still missing TVR, 155, Chopper, M3.
     
    Last edited: Sep 19, 2020
  5. DB628

    DB628 Well-Known Member

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    Ive checked this since yesterday multiple times with restarting the console and TSW 2 with location setting in Germany, and it was always available Ingame.
    When the preserved collection was launched it was always removed when you have closed the game with Germany as Location
     
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  6. Sameer4991

    Sameer4991 New Member

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    It stays available, but i still miss br155. LIRR, M3 & RSN work fine.
     
  7. bobbobberdd

    bobbobberdd Member

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    I am in Germany and my DB BR 155 is still Not playable D: I've been playing TSW since the Founders Edition and this is the first time that I've been really disappointed with DTG.
     
    Last edited: Sep 19, 2020
  8. NicoHD

    NicoHD Member

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    Me to but i dont drive The155 so much, so for me its not to much a big deal but, stil A big probelm with all of, us xbox player so lets fingers,, cross the 182 rapittrans and, the Main-Spessertbahn Work for us.
     
  9. bobbobberdd

    bobbobberdd Member

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    Oh God i would be really pissed If Something Go wrong with them 1st. The 182 is my Favorit. 2nd You need RT to Play with the 182. 3rd MSB Brings so much to the Others Routes
     
  10. DB628

    DB628 Well-Known Member

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    But my 155 is working and I’ve played a Time Schedule today and I haven’t change back to United Kingdom since Thursday night
     
  11. Crochunter1970

    Crochunter1970 Active Member

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    Reading all the comments its pretty clear ths issue is not fixed. Whether that be a DTG issue or Microsoft store issue is unclear. But it is an issue for us none the less.
     
    Last edited: Sep 20, 2020
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  12. Sameer4991

    Sameer4991 New Member

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    Oh i hope so, because im in love with the 182 :D
     
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  13. Thorman

    Thorman Member

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    Can we list the countries which still have problems?
    France here!

    Missing:
    -Tees Valley Line
    - BR 155
    - Class 31
    - Class 20
     
    Last edited: Sep 23, 2020
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  14. bobbobberdd

    bobbobberdd Member

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    Germany DB BR 155 the Rest i don't own Sorry
     
  15. Cyanidum

    Cyanidum New Member

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    Germany here!

    Missing:
    -Tees Valley Line
    - BR 155

    The others I don't own.
     
  16. DB628

    DB628 Well-Known Member

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    Why my 155 are working then?
     
  17. bobbobberdd

    bobbobberdd Member

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    I had the idea it might be because of when you bought the DLC, for release or later. I bought my DB BR 155 on the day of the release
     
  18. rainbirds

    rainbirds Member

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    Sweden here

    Missing for me is
    • Trea valley Line,
    • M3
    • class 20
    • class 31
    • br155
     
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  19. SHINO BAZ

    SHINO BAZ Well-Known Member

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    So when did the game change from TRAIN SIM WORLD 2 to TRAIN SIM WORLD 2(DERAILED EDITION)?
     
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  20. Sameer4991

    Sameer4991 New Member

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    I bought my 155 when Corona-Time started...
     
  21. DB628

    DB628 Well-Known Member

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    I bought on Google Chrome Browser in German Store but had my Console in United Kingdom on 13 September and it’s run without problems since I change my location back to Germany on Friday
     
  22. markpeters69

    markpeters69 New Member

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    New Zealand here

    Missing for me is
    • Trea valley Line,
    • class 20
    • class 31
    • br155
     
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  23. Crochunter1970

    Crochunter1970 Active Member

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    Australia here

    • Missing is Tees Valley Line.
    • I do not own the other locos so cannot comment on them.
     
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  24. graeme.norton1

    graeme.norton1 New Member

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    Australia here

    Missing the following
    • Tees Valley Line
    • Class 20
    • Class 31
    • Class 155
     
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  25. emily.blair

    emily.blair New Member

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    Australia

    I’m still missing M3. Don’t own the others
     
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  26. gergonemes

    gergonemes Member

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    Hungary

    Missing M3 for LIRR
    TVl
    BR Class 20, 31
    BR155
     
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  27. PuzzledPeanut

    PuzzledPeanut New Member

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    The Netherlands here.
    Missing the following:
    - Tees Valley Line.
    - Class 20.
     
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  28. bobbobberdd

    bobbobberdd Member

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    I did it that way and it didn't work ):
     
  29. thijsdenbraven

    thijsdenbraven New Member

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    The Netherlands here missing the

    Tees valley line
    M3 LIRR
    DB BR 155
    Class 31
    Class 20
     
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  30. bobbobberdd

    bobbobberdd Member

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    OK We have Problems in Germany, Netherlands, Hungary, Australia, New Zealand, Sweden, France and probably even more countries because not everyone registers in the forum.
     
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  31. Adelaide Metro

    Adelaide Metro New Member

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    I'm tired of looking to buy something in the xbox store and the prices are in pounds because I have to be in England to use the content I own in Australia. The next lot of dlc will probably be out soon and we can't even use this lot
     
    Last edited by a moderator: Sep 21, 2020
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  32. DB628

    DB628 Well-Known Member

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    DTG Natster are you able to fixed this issue to everyone?
    Because you guys are silence
     
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  33. DTG Natster

    DTG Natster Community Manager Staff Member

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    We are still working with Microsoft to resolve this problem, at the moment in order to come to a resolution and find a fix we still need you to continue getting in touch with Tech Support as stated in the other thread.

    We understand how incredibly difficult this must be by now as you've all been so patient, and I thank you for that, your frustrations are completely justifiable, but this is still actively being worked on and continues to be a high priority.

    Adelaide Metro I have edited your message to remove offensive language, your disappointment is warranted however please keep your posts in line with the forum rules.
     
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  34. Crochunter1970

    Crochunter1970 Active Member

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    Thanks for this mate. Appreciate the support.
     
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  35. emily.blair

    emily.blair New Member

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    Considering I’ve never had a response from Tech Support to tickets I logged years ago, I won’t hold my breathe.
     
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  36. kylel2036

    kylel2036 Well-Known Member

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    Almost week 2
     
  37. Ross NCC1701

    Ross NCC1701 Member

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    Thanks for the support. It's a great relief to many just to know that the issue is still being looked into.
     
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  38. rainbirds

    rainbirds Member

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    Last edited: Sep 22, 2020
  39. bobbobberdd

    bobbobberdd Member

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  40. JonnE

    JonnE Active Member

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    In the beginning of yesterday's stream Sam mentioned his theory that the change of the language settings could lead to a new issue now which needs to be solved with tech support since this isn't a general problem but needs to be solved locally.
    For me this sounds quite reasonable since according to MS and DTG the initial issue sould be fixed by now. For clarity we would need somebody who owns all of these DLC and didn't change the language settings.
    Could be hard to find though...
     
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  41. bobbobberdd

    bobbobberdd Member

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    But we have at least one who changed His settings and has No Problems
     
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  42. rainbirds

    rainbirds Member

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    The location to UK from Sweden is the only thing I canged. I always English as language on the Xbox.
     
  43. PuzzledPeanut

    PuzzledPeanut New Member

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    I just found out! the problem is also with fishing sim world pro tour and the catch carp & coarse (both from DTG) the problem of dlcs nullifying each other by downloading them is exactly the same as with TSW 2020 AND TS2 i have put it in this forum to inform DTG! maybe this helps DTG understanding what is going wrong..
     
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  44. rainbirds

    rainbirds Member

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    Do anybody remember who came up with idea to change location to the UK?
     
  45. Cyanidum

    Cyanidum New Member

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    I don't know if I was the first to come up with this, but I was definitely one of the first with that idea, why?
     
  46. DB628

    DB628 Well-Known Member

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    But I have bought only Long Island Rail Road, Ruhr Sieg Nord and BR 155 from Phase 2.
    And I bought the 155 as TSW 2 dlc
     
  47. rainbirds

    rainbirds Member

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    So it wasn't dtg who gave us the idea and now blames the contining problem on us who have tried it ;).
     
  48. Cyanidum

    Cyanidum New Member

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    No, it was originally not DTGs idea. Oh, they could point their finger at me now and say that it's my fault... :o;)
     
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  49. kylel2036

    kylel2036 Well-Known Member

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    Some guy named Malcolm in the locked thread had said something about it 1st
     
  50. rainbirds

    rainbirds Member

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    In the stream yesterday Sam Said what JohnE has written the quote.

    The original problem is a DTG created one with wrong datum format for the Xbox addons.

    Nobody blames you Cyanidum :)
     

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