Preserved Collection 2 Is Not Showing

Discussion in 'TSW General Discussion' started by DB628, Sep 9, 2020.

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  1. DB628

    DB628 Well-Known Member

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    Hello
    I own Ruhr Sieg Nord and Long Island Rail Road in TSW 2020 but can’t download it for free in TSW 2 when I looked for Add ons, it’s only Show in Microsoft store for full price
     
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  2. NicoHD

    NicoHD Active Member

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    Me To and i have RSN And the 155 and need 35 € to pay!
     
  3. DB628

    DB628 Well-Known Member

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  4. Cyanidum

    Cyanidum New Member

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    Same here. I have RSN, LIRR, TV and the 155. Hope that will be solved quickly.
     
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  5. TinTin_57

    TinTin_57 Well-Known Member

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    Can you see them from the store page within TSW2 though? (rather than looking in the Xbox store).
    Sorry if that's what you meant you have done above
     
  6. DB628

    DB628 Well-Known Member

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    image.jpg There is nothing to installed for free like Peninsula Corridor on Release Date, it’s only in the Microsoft store to buy
     
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  7. NicoHD

    NicoHD Active Member

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    DB628 its the same at my Xbox. With the 155 and RSN
     
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  8. DB628

    DB628 Well-Known Member

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    It makes me angry, i was ready to play Ruhr Sieg Nord now on TSW 2
     
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  9. NicoHD

    NicoHD Active Member

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    Me to
     
  10. L89

    L89 Well-Known Member

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    You sure it's available? All I see is TSW2020 versions. The store will update later on in the day, not always at midnight.
     
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  11. NicoHD

    NicoHD Active Member

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    Om my and DB628 Are they but not for free but we have RSN And the 155
     
  12. emily.blair

    emily.blair New Member

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    Same problem. Available to buy, but not to install
     
  13. L89

    L89 Well-Known Member

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    Ok, I see them TSW2 add-ons now. There may just be a slight delay with the licenses update. Or they messed up something. :o
     
  14. DB628

    DB628 Well-Known Member

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    It’s available to buy since midnight but not to install for free
     
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  15. L89

    L89 Well-Known Member

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    Also is there a delay on achievements? Don't see any for the new preserved routes yet.
     
  16. gibsonaj1

    gibsonaj1 Active Member

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    Well done Dovetail. That's another fine mess you got me in to !! Oh well, I'm sure it'll be sorted in the morning any luck.
     
    Last edited: Sep 10, 2020
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  17. djcwey

    djcwey Well-Known Member

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    Couldn't agree more - waited up until midnight and have to get up for work at 6am. It will be bugging me all day tomorrow
     
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  18. djcwey

    djcwey Well-Known Member

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    Possible IRIC when TSW2 was released the discount for those who OWNED TSW2020 didn't appear until later in the day

    Still annoying...
     
  19. gibsonaj1

    gibsonaj1 Active Member

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    It's very unprofessional of Dovetail to release updated addons for a new game that ain't obtainable.
     
    Last edited: Sep 10, 2020
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  20. breblimator

    breblimator Guest

  21. krustynuggets

    krustynuggets Well-Known Member

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    Wow, some people are seriously impatient, granted some of you are in other countries, but god it been live for minutes and your already getting bit angry and salty, you people will never be satisfied with anything, it's almost comical reading this thread.
     
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  22. Mikey_9835

    Mikey_9835 Well-Known Member

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    I downloaded all my add ons just fine on PSN. It says they cost money but if you actually check the add ons you own they are free.
     
  23. djcwey

    djcwey Well-Known Member

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    Screenshot_20200910_004252.jpg If only
     
  24. L89

    L89 Well-Known Member

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    I ended up sleeping on it and getting the discount later that day. For all you who were staying up, your frustration is only amplified seeing these items showing prices in the store when it should be letting you install them.
     
  25. DB628

    DB628 Well-Known Member

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    We need TrainSim-Matt finally back after his holidays to control the things before anything goes online
     
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  26. ross.duncan35

    ross.duncan35 Active Member

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    digital dlc will show up for free download but if you own any routes on disc you need a code from support,not sure if this is the case on xbox but what required on ps4
     
  27. DB628

    DB628 Well-Known Member

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    I have digital buying the Collectors Edition from TSW 2020
     
  28. rhysrobinson336

    rhysrobinson336 Member

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    I’m having same problems. I own RSN, TVL, LIRR, Class 31, 20, BR 155 and LIRR M3. Ownership is there for TSW 2020 but not there for TSW2.
     
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  29. ross.duncan35

    ross.duncan35 Active Member

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    must be an xbox problem as all digital dlc showed up for free,only my routes on disc show up full price until i enter codes.this is on ps4.
     
  30. BBIAJ

    BBIAJ Well-Known Member

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    When the DLC is up in the store, yet the in-game store has no listing for it, nor does the game have the achievements for said DLC, then yes, that's a problem.
     
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  31. DTG Matt

    DTG Matt Executive Producer Staff Member

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    Morning everyone, remember it's 2am, and there's nobody awake to look into this yet.

    I suspect in-game store will get updated when people arrive in the morning, the platform stores are done automatically by sony/microsoft respectively.

    As to why you don't have content automatically that you own form TSW2020 - please raise a support ticket and outline the packs that you own and if any *were* given and which ones *werent* and someone will be on it for you as soon as possible in the morning when they log in.

    We'll get you sorted as quickly as possible.

    Thanks for your patience.

    Matt.
     
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  32. lDanny Holand

    lDanny Holand Active Member

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    Thank you Matt
     
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  33. Cd1990

    Cd1990 Active Member

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    Beat me to it, thanks Matt. Have lodged a ticket :)
     
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  34. Bryer

    Bryer Well-Known Member

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    So it's 3am, the Xbox store is showing all preserved routes available, but it doesn't register if you've already bought them in TSW2020. Would suspect they aren't actually configured properly on the Xbox server side. This contradicts what happened with TSW2 launch, where the routes "auto discounted" when moving through the store process, so something's gone squiffy somewhere.
     
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  35. KyleL

    KyleL Well-Known Member

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    I find it very ironic that the M3 is in this preserved collection set & there is something wrong with the MS store. When the M3 first came out it had problems in the MS store. Coincidence? But really come on man how could you mess this up so bad. I mean I have a hour left until midnight I hope it won't affect me. But I'll be patient
     
  36. Bob12212

    Bob12212 Well-Known Member

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    Same here, I own all add ons for this batch on preserved collection, apart from the M3. Hopefully it will be fixed in the morning
     
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  37. LucasLCC

    LucasLCC Well-Known Member

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    I own all add ons for this batch of preserved collection, and none of them are showing up as ready to download, and the Microsoft store expects me to buy them again.

    Well done DTG & Microsoft for once again turning excitement into disappointment...
     
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  38. gergonemes

    gergonemes Member

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    Same for me, in Hungary
     
  39. ehrenholt

    ehrenholt Active Member

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    is there something that is wrong between DTG and MS cos it's the 3rd time now,
     
  40. DB628

    DB628 Well-Known Member

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    Hope DTG want work fast in the morning to fixed this issue and give us our DLCs for free to download.
    I want playing finally RSN again
     
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  41. LucasLCC

    LucasLCC Well-Known Member

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    I was thinking this too. Of the last four releases, three have had issues on xbox. It's starting to become more than coincidence...
     
  42. Bob12212

    Bob12212 Well-Known Member

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    We need a new/preserved collection release manager.
     
  43. Rail Runner

    Rail Runner Well-Known Member

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    I’m also having the issue on PlayStation:
    Tried to check for updates for the game itself,
    Went into the store nothing new there,
    Tried restarting a few times, but to no avail.
    Will try again later. Hopefully it will be on there by then.
     
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  44. L89

    L89 Well-Known Member

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    Still nothing for me. All showing prices when it should be showing owned. Think around midday the Xbox store updates again so I'll check back then. I also have these add-ons installed for TSW2020 and hope they don't uninstall again like the previous ones (when installing TSW2 versions).

    No achievements also. So if I start it, get all collectibles in RSN, I bet it won't unlock the achievements retroactively.

    This early on I don't think it is worth raising a ticket if all users are affected.
     
    Last edited: Sep 10, 2020
  45. t.reizner35

    t.reizner35 Active Member

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    I have the same problem, RSN only can be downloaded in microsoft store if you pay for it. Hopefully they fix this quickly, no ingame downloads still available.
     
  46. mkennaway

    mkennaway Well-Known Member

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    Yeh I'm on xbox, tees valley etc showing In microsoft store with prices. If you go into the game itselfs store theres nothing though. And manage game and add ons theres nothing. Hopefully sorts out soon.
     
  47. SHINO BAZ

    SHINO BAZ Well-Known Member

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    I have already complained in 2 other threads about this,It will be interesting to hear what sam aka cornel failure has to say about this,i will be surprised if he can keep up his defense of dtg without feeling sick for having to do it repeatedly everytime they botch another release of there work.
     
  48. TinTin_57

    TinTin_57 Well-Known Member

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    Lets be completely fair, they said available Thursday. I don't recall them saying what time
     
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  49. DTG Natster

    DTG Natster Producer Staff Member

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    Morning, I'm aware Matt responded to this thread at 2am, just wanted to update you this is being looked into now. Really appreciate your patience.
     
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  50. BBIAJ

    BBIAJ Well-Known Member

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    It is Thursday, and it's been showing on the Store since midnight, it just seems that the game itself is failing to recognise the add-ons, or be updated with the achievements, and the Store doesn't recognise it as being previously owned.
     
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