1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Preserved Collection 2 Is Not Showing

Discussion in 'Xbox Discussion' started by DB628, Sep 9, 2020.

Thread Status:
Not open for further replies.
  1. DB628

    DB628 Well-Known Member

    Joined:
    Jun 10, 2019
    Messages:
    546
    Likes Received:
    573
    Hello
    I own Ruhr Sieg Nord and Long Island Rail Road in TSW 2020 but can’t download it for free in TSW 2 when I looked for Add ons, it’s only Show in Microsoft store for full price
     
    • Like Like x 5
  2. NicoHD

    NicoHD Member

    Joined:
    Jul 20, 2020
    Messages:
    88
    Likes Received:
    48
    Me To and i have RSN And the 155 and need 35 € to pay!
     
  3. DB628

    DB628 Well-Known Member

    Joined:
    Jun 10, 2019
    Messages:
    546
    Likes Received:
    573
    • Like Like x 1
  4. Cyanidum

    Cyanidum New Member

    Joined:
    Jul 21, 2020
    Messages:
    13
    Likes Received:
    9
    Same here. I have RSN, LIRR, TV and the 155. Hope that will be solved quickly.
     
    • Like Like x 1
  5. TinTin_57

    TinTin_57 Well-Known Member

    Joined:
    Aug 8, 2018
    Messages:
    1,402
    Likes Received:
    1,459
    Can you see them from the store page within TSW2 though? (rather than looking in the Xbox store).
    Sorry if that's what you meant you have done above
     
  6. DB628

    DB628 Well-Known Member

    Joined:
    Jun 10, 2019
    Messages:
    546
    Likes Received:
    573
    image.jpg There is nothing to installed for free like Peninsula Corridor on Release Date, it’s only in the Microsoft store to buy
     
    • Like Like x 1
  7. NicoHD

    NicoHD Member

    Joined:
    Jul 20, 2020
    Messages:
    88
    Likes Received:
    48
    DB628 its the same at my Xbox. With the 155 and RSN
     
    • Like Like x 1
  8. DB628

    DB628 Well-Known Member

    Joined:
    Jun 10, 2019
    Messages:
    546
    Likes Received:
    573
    It makes me angry, i was ready to play Ruhr Sieg Nord now on TSW 2
     
    • Like Like x 4
    • Helpful Helpful x 1
  9. NicoHD

    NicoHD Member

    Joined:
    Jul 20, 2020
    Messages:
    88
    Likes Received:
    48
    Me to
     
  10. L89

    L89 Active Member

    Joined:
    Apr 8, 2020
    Messages:
    389
    Likes Received:
    210
    You sure it's available? All I see is TSW2020 versions. The store will update later on in the day, not always at midnight.
     
    • Like Like x 1
  11. NicoHD

    NicoHD Member

    Joined:
    Jul 20, 2020
    Messages:
    88
    Likes Received:
    48
    Om my and DB628 Are they but not for free but we have RSN And the 155
     
  12. emily.blair

    emily.blair New Member

    Joined:
    Dec 27, 2018
    Messages:
    13
    Likes Received:
    11
    Same problem. Available to buy, but not to install
     
  13. L89

    L89 Active Member

    Joined:
    Apr 8, 2020
    Messages:
    389
    Likes Received:
    210
    Ok, I see them TSW2 add-ons now. There may just be a slight delay with the licenses update. Or they messed up something. :o
     
  14. DB628

    DB628 Well-Known Member

    Joined:
    Jun 10, 2019
    Messages:
    546
    Likes Received:
    573
    It’s available to buy since midnight but not to install for free
     
    • Like Like x 1
  15. L89

    L89 Active Member

    Joined:
    Apr 8, 2020
    Messages:
    389
    Likes Received:
    210
    Also is there a delay on achievements? Don't see any for the new preserved routes yet.
     
  16. gibsonaj1

    gibsonaj1 Member

    Joined:
    Jan 18, 2019
    Messages:
    45
    Likes Received:
    77
    Well done Dovetail. That's another fine mess you got me in to !! Oh well, I'm sure it'll be sorted in the morning any luck.
     
    Last edited: Sep 10, 2020
    • Like Like x 6
  17. djcwey

    djcwey Active Member

    Joined:
    Dec 22, 2019
    Messages:
    151
    Likes Received:
    175
    Couldn't agree more - waited up until midnight and have to get up for work at 6am. It will be bugging me all day tomorrow
     
    • Like Like x 4
  18. djcwey

    djcwey Active Member

    Joined:
    Dec 22, 2019
    Messages:
    151
    Likes Received:
    175
    Possible IRIC when TSW2 was released the discount for those who OWNED TSW2020 didn't appear until later in the day

    Still annoying...
     
  19. gibsonaj1

    gibsonaj1 Member

    Joined:
    Jan 18, 2019
    Messages:
    45
    Likes Received:
    77
    It's very unprofessional of Dovetail to release updated addons for a new game that ain't obtainable.
     
    Last edited: Sep 10, 2020
    • Like Like x 2
  20. breblimator

    breblimator Well-Known Member

    Joined:
    May 1, 2019
    Messages:
    906
    Likes Received:
    578
  21. krustynuggets

    krustynuggets Active Member

    Joined:
    Jul 2, 2020
    Messages:
    207
    Likes Received:
    190
    Wow, some people are seriously impatient, granted some of you are in other countries, but god it been live for minutes and your already getting bit angry and salty, you people will never be satisfied with anything, it's almost comical reading this thread.
     
    • Like Like x 9
  22. Mikey_9835

    Mikey_9835 Well-Known Member

    Joined:
    Feb 14, 2019
    Messages:
    164
    Likes Received:
    371
    I downloaded all my add ons just fine on PSN. It says they cost money but if you actually check the add ons you own they are free.
     
  23. djcwey

    djcwey Active Member

    Joined:
    Dec 22, 2019
    Messages:
    151
    Likes Received:
    175
    Screenshot_20200910_004252.jpg If only
     
  24. L89

    L89 Active Member

    Joined:
    Apr 8, 2020
    Messages:
    389
    Likes Received:
    210
    I ended up sleeping on it and getting the discount later that day. For all you who were staying up, your frustration is only amplified seeing these items showing prices in the store when it should be letting you install them.
     
  25. DB628

    DB628 Well-Known Member

    Joined:
    Jun 10, 2019
    Messages:
    546
    Likes Received:
    573
    We need TrainSim-Matt finally back after his holidays to control the things before anything goes online
     
    • Like Like x 2
  26. ross.duncan35

    ross.duncan35 Member

    Joined:
    Aug 22, 2020
    Messages:
    87
    Likes Received:
    46
    digital dlc will show up for free download but if you own any routes on disc you need a code from support,not sure if this is the case on xbox but what required on ps4
     
  27. DB628

    DB628 Well-Known Member

    Joined:
    Jun 10, 2019
    Messages:
    546
    Likes Received:
    573
    I have digital buying the Collectors Edition from TSW 2020
     
  28. rhysrobinson336

    rhysrobinson336 Member

    Joined:
    Dec 24, 2018
    Messages:
    33
    Likes Received:
    16
    I’m having same problems. I own RSN, TVL, LIRR, Class 31, 20, BR 155 and LIRR M3. Ownership is there for TSW 2020 but not there for TSW2.
     
    • Like Like x 1
  29. ross.duncan35

    ross.duncan35 Member

    Joined:
    Aug 22, 2020
    Messages:
    87
    Likes Received:
    46
    must be an xbox problem as all digital dlc showed up for free,only my routes on disc show up full price until i enter codes.this is on ps4.
     
  30. BBIAJ

    BBIAJ Active Member

    Joined:
    Jan 9, 2019
    Messages:
    127
    Likes Received:
    86
    When the DLC is up in the store, yet the in-game store has no listing for it, nor does the game have the achievements for said DLC, then yes, that's a problem.
     
    • Like Like x 1
  31. TrainSim-Matt

    TrainSim-Matt Staff Member

    Joined:
    Nov 17, 2016
    Messages:
    401
    Likes Received:
    1,354
    Morning everyone, remember it's 2am, and there's nobody awake to look into this yet.

    I suspect in-game store will get updated when people arrive in the morning, the platform stores are done automatically by sony/microsoft respectively.

    As to why you don't have content automatically that you own form TSW2020 - please raise a support ticket and outline the packs that you own and if any *were* given and which ones *werent* and someone will be on it for you as soon as possible in the morning when they log in.

    We'll get you sorted as quickly as possible.

    Thanks for your patience.

    Matt.
     
    • Like Like x 15
  32. lDanny Holand

    lDanny Holand Active Member

    Joined:
    Oct 24, 2018
    Messages:
    103
    Likes Received:
    58
    Thank you Matt
     
    • Like Like x 1
  33. Cd1990

    Cd1990 Member

    Joined:
    May 24, 2018
    Messages:
    66
    Likes Received:
    79
    Beat me to it, thanks Matt. Have lodged a ticket :)
     
    • Like Like x 1
  34. Bryer

    Bryer Active Member

    Joined:
    Mar 2, 2018
    Messages:
    343
    Likes Received:
    221
    So it's 3am, the Xbox store is showing all preserved routes available, but it doesn't register if you've already bought them in TSW2020. Would suspect they aren't actually configured properly on the Xbox server side. This contradicts what happened with TSW2 launch, where the routes "auto discounted" when moving through the store process, so something's gone squiffy somewhere.
     
    • Like Like x 4
  35. kylel2036

    kylel2036 Well-Known Member

    Joined:
    Apr 7, 2020
    Messages:
    775
    Likes Received:
    589
    I find it very ironic that the M3 is in this preserved collection set & there is something wrong with the MS store. When the M3 first came out it had problems in the MS store. Coincidence? But really come on man how could you mess this up so bad. I mean I have a hour left until midnight I hope it won't affect me. But I'll be patient
     
  36. Bob12212

    Bob12212 Active Member

    Joined:
    Sep 17, 2018
    Messages:
    288
    Likes Received:
    185
    Same here, I own all add ons for this batch on preserved collection, apart from the M3. Hopefully it will be fixed in the morning
     
    • Like Like x 1
  37. LucasLCC

    LucasLCC Well-Known Member

    Joined:
    Mar 19, 2020
    Messages:
    574
    Likes Received:
    1,047
    I own all add ons for this batch of preserved collection, and none of them are showing up as ready to download, and the Microsoft store expects me to buy them again.

    Well done DTG & Microsoft for once again turning excitement into disappointment...
     
    • Like Like x 6
  38. gergonemes

    gergonemes Member

    Joined:
    Dec 19, 2018
    Messages:
    47
    Likes Received:
    18
    Same for me, in Hungary
     
  39. ehrenholt

    ehrenholt Active Member

    Joined:
    May 6, 2020
    Messages:
    305
    Likes Received:
    159
    is there something that is wrong between DTG and MS cos it's the 3rd time now,
     
  40. DB628

    DB628 Well-Known Member

    Joined:
    Jun 10, 2019
    Messages:
    546
    Likes Received:
    573
    Hope DTG want work fast in the morning to fixed this issue and give us our DLCs for free to download.
    I want playing finally RSN again
     
    • Helpful Helpful x 1
  41. LucasLCC

    LucasLCC Well-Known Member

    Joined:
    Mar 19, 2020
    Messages:
    574
    Likes Received:
    1,047
    I was thinking this too. Of the last four releases, three have had issues on xbox. It's starting to become more than coincidence...
     
  42. Bob12212

    Bob12212 Active Member

    Joined:
    Sep 17, 2018
    Messages:
    288
    Likes Received:
    185
    We need a new/preserved collection release manager.
     
  43. Rail Runner

    Rail Runner Well-Known Member

    Joined:
    Sep 9, 2018
    Messages:
    378
    Likes Received:
    383
    I’m also having the issue on PlayStation:
    Tried to check for updates for the game itself,
    Went into the store nothing new there,
    Tried restarting a few times, but to no avail.
    Will try again later. Hopefully it will be on there by then.
     
    • Like Like x 1
  44. L89

    L89 Active Member

    Joined:
    Apr 8, 2020
    Messages:
    389
    Likes Received:
    210
    Still nothing for me. All showing prices when it should be showing owned. Think around midday the Xbox store updates again so I'll check back then. I also have these add-ons installed for TSW2020 and hope they don't uninstall again like the previous ones (when installing TSW2 versions).

    No achievements also. So if I start it, get all collectibles in RSN, I bet it won't unlock the achievements retroactively.

    This early on I don't think it is worth raising a ticket if all users are affected.
     
    Last edited: Sep 10, 2020
  45. t.reizner35

    t.reizner35 Member

    Joined:
    Aug 24, 2020
    Messages:
    36
    Likes Received:
    17
    I have the same problem, RSN only can be downloaded in microsoft store if you pay for it. Hopefully they fix this quickly, no ingame downloads still available.
     
  46. mkennaway

    mkennaway Active Member

    Joined:
    Aug 20, 2020
    Messages:
    97
    Likes Received:
    215
    Yeh I'm on xbox, tees valley etc showing In microsoft store with prices. If you go into the game itselfs store theres nothing though. And manage game and add ons theres nothing. Hopefully sorts out soon.
     
  47. SHINO BAZ

    SHINO BAZ Well-Known Member

    Joined:
    Apr 10, 2019
    Messages:
    656
    Likes Received:
    291
    I have already complained in 2 other threads about this,It will be interesting to hear what sam aka cornel failure has to say about this,i will be surprised if he can keep up his defense of dtg without feeling sick for having to do it repeatedly everytime they botch another release of there work.
     
  48. TinTin_57

    TinTin_57 Well-Known Member

    Joined:
    Aug 8, 2018
    Messages:
    1,402
    Likes Received:
    1,459
    Lets be completely fair, they said available Thursday. I don't recall them saying what time
     
    • Like Like x 2
  49. DTG Natster

    DTG Natster Community Manager Staff Member

    Joined:
    Sep 2, 2020
    Messages:
    274
    Likes Received:
    992
    Morning, I'm aware Matt responded to this thread at 2am, just wanted to update you this is being looked into now. Really appreciate your patience.
     
    • Like Like x 8
  50. BBIAJ

    BBIAJ Active Member

    Joined:
    Jan 9, 2019
    Messages:
    127
    Likes Received:
    86
    It is Thursday, and it's been showing on the Store since midnight, it just seems that the game itself is failing to recognise the add-ons, or be updated with the achievements, and the Store doesn't recognise it as being previously owned.
     
    • Like Like x 1
Thread Status:
Not open for further replies.

Share This Page