Xbox Downloaded Dlc Not Available

I switched to UK location. TVL comes up. Switch back to Australia, TVL remains. Turn Xbox off then back on, TVL disappears. Maybe from DTG there is nothing more they can do, but there must be another step we can take.

Do we contact Microsoft Store ourselves?

 

DTGs official advice is to log a support ticket with DTG.

You'll be waiting at least a week for a response, when you'll then get a "this has been logged for investigation" and the ticket will then be closed.

DTG need to admit they're aware that there's still major issues, and they need to state they're working to resolve it and give a rough time frame (days, weeks, years).

 

I’m sorry but I’ve been patient and would have continued to be patient until fixed. But now that we are being fobbed off and told to log a(nother) support ticket on the basis that Microsoft claim it has been fixed is unacceptable. It is a lie that it has been fixed! I still don’t have the M3 for LIRR despite it being installed and having deleted it, downloaded and installing again everyday for about the last four days. I have completely restarted the game each time and still nothing.

Just because Microsoft say something has been fixed doesn’t mean it has been and doesn’t mean what they say should be taken as gospel, when clearly it hasn’t been fixed!

 

Nothing changed here in Australia. Even tried a re-install and system reboot etc. Still missing TVR, 155, Chopper, M3.

 

Ive checked this since yesterday multiple times with restarting the console and TSW 2 with location setting in Germany, and it was always available Ingame.
When the preserved collection was launched it was always removed when you have closed the game with Germany as Location

 

It stays available, but i still miss br155. LIRR, M3 & RSN work fine.

 

I am in Germany and my DB BR 155 is still Not playable D: I've been playing TSW since the Founders Edition and this is the first time that I've been really disappointed with DTG.

 

Me to but i dont drive The155 so much, so for me its not to much a big deal but, stil A big probelm with all of, us xbox player so lets fingers,, cross the 182 rapittrans and, the Main-Spessertbahn Work for us.

 

Oh God i would be really pissed If Something Go wrong with them 1st. The 182 is my Favorit. 2nd You need RT to Play with the 182. 3rd MSB Brings so much to the Others Routes

 

But my 155 is working and I’ve played a Time Schedule today and I haven’t change back to United Kingdom since Thursday night

 

Reading all the comments its pretty clear ths issue is not fixed. Whether that be a DTG issue or Microsoft store issue is unclear. But it is an issue for us none the less.

 

Oh i hope so, because im in love with the 182

 

Can we list the countries which still have problems?
France here!

Missing:
-Tees Valley Line
- BR 155
- Class 31
- Class 20

 

Germany DB BR 155 the Rest i don't own Sorry

 

Germany here!

Missing:
-Tees Valley Line
- BR 155

The others I don't own.

 

Why my 155 are working then?

 

I had the idea it might be because of when you bought the DLC, for release or later. I bought my DB BR 155 on the day of the release

 

Sweden here

Missing for me is

• Trea valley Line,
• M3
• class 20
• class 31
• br155

 

So when did the game change from TRAIN SIM WORLD 2 to TRAIN SIM WORLD 2(DERAILED EDITION)?

 

I bought my 155 when Corona-Time started...

 

I bought on Google Chrome Browser in German Store but had my Console in United Kingdom on 13 September and it’s run without problems since I change my location back to Germany on Friday

 

New Zealand here

Missing for me is

• Trea valley Line,
• class 20
• class 31
• br155

 

Australia here

• Missing is Tees Valley Line.
• I do not own the other locos so cannot comment on them.

 

Australia here

Missing the following

• Tees Valley Line
• Class 20
• Class 31
• Class 155

 

Australia

I’m still missing M3. Don’t own the others

 

Hungary

Missing M3 for LIRR
TVl
BR Class 20, 31
BR155

 

The Netherlands here.
Missing the following:
- Tees Valley Line.
- Class 20.

 

I did it that way and it didn't work ):

 

The Netherlands here missing the

Tees valley line
M3 LIRR
DB BR 155
Class 31
Class 20

 

OK We have Problems in Germany, Netherlands, Hungary, Australia, New Zealand, Sweden, France and probably even more countries because not everyone registers in the forum.

 

I'm tired of looking to buy something in the xbox store and the prices are in pounds because I have to be in England to use the content I own in Australia. The next lot of dlc will probably be out soon and we can't even use this lot

 

DTG Natster are you able to fixed this issue to everyone?
Because you guys are silence

 

Thanks for this mate. Appreciate the support.

 

Considering I’ve never had a response from Tech Support to tickets I logged years ago, I won’t hold my breathe.

 

Almost week 2

 

Thanks for the support. It's a great relief to many just to know that the issue is still being looked into.

 

This posted in the Xbox forum today:

https://forums.dovetailgames.com/threads/preserved-collection.27657/

It's the last post in thread that closed friday so nothing new

 

This ist Just the Last Post From the First Thread they closed and Guess what. Nothing Changed (for me)

 

In the beginning of yesterday's stream Sam mentioned his theory that the change of the language settings could lead to a new issue now which needs to be solved with tech support since this isn't a general problem but needs to be solved locally.
For me this sounds quite reasonable since according to MS and DTG the initial issue sould be fixed by now. For clarity we would need somebody who owns all of these DLC and didn't change the language settings.
Could be hard to find though...

 

But we have at least one who changed His settings and has No Problems

 

The location to UK from Sweden is the only thing I canged. I always English as language on the Xbox.

 

I just found out! the problem is also with fishing sim world pro tour and the catch carp & coarse (both from DTG) the problem of dlcs nullifying each other by downloading them is exactly the same as with TSW 2020 AND TS2 i have put it in this forum to inform DTG! maybe this helps DTG understanding what is going wrong..

 

Do anybody remember who came up with idea to change location to the UK?

 

I don't know if I was the first to come up with this, but I was definitely one of the first with that idea, why?

 

But I have bought only Long Island Rail Road, Ruhr Sieg Nord and BR 155 from Phase 2.
And I bought the 155 as TSW 2 dlc

 

So it wasn't dtg who gave us the idea and now blames the contining problem on us who have tried it .

 

No, it was originally not DTGs idea. Oh, they could point their finger at me now and say that it's my fault...

 

Some guy named Malcolm in the locked thread had said something about it 1st

 

In the stream yesterday Sam Said what JohnE has written the quote.

The original problem is a DTG created one with wrong datum format for the Xbox addons.

Nobody blames you Cyanidum