Impossible To Download Luzern Sursee Ps5 Version

Discussion in 'TSW General Discussion' started by tsw2020tgp, Mar 24, 2022.

  1. tsw2020tgp

    tsw2020tgp Member

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    I bought Luzern Sursee DLC on PlaystationStore but it is impossible to download the PS5 version,when i try this mesage pop : CE-107880-4.
    Could you pnease ckeck the problem please,beacuse it is bad to pay and having no access to your purchase.
     
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  2. tsw2020tgp

    tsw2020tgp Member

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    Yes i have the lastest software update,what is the solution?Thanks.
     
  3. robinrasquin

    robinrasquin Member

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    I also have the same problem and there was the same problem with the Tharandter Ramp I had to wait until the PS5 version was downloadable.
     
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  4. sylvain

    sylvain Member

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    Pour moi j'ai aussi cette érreur CE-107880-4
    Dovetail game, y en a mare que vous sortez toujour des DLC avec des bugs !!!!
    Dorénavant temps qu'il y a des bugs merci de pas sortir vos nouveaux DLC
     
    Last edited: Mar 24, 2022
  5. tsw2020tgp

    tsw2020tgp Member

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    It is not related with the last software update beacause i am able to download others games and others dlcs.
     
  6. robinrasquin

    robinrasquin Member

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    Je l'ai fait remonter à Rivet Games ce bug en espérant que cela sera vite patcher.
     
  7. sylvain

    sylvain Member

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    Se n'est pas seulement la faute de rivet games mais de dovetail game
     
  8. jasonpfc

    jasonpfc Well-Known Member

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    Try to keep within the forum rules by talking english.

    This seems to be specifically a PS5 issue, I have notified DTG.
     
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  9. F.Barnes

    F.Barnes Active Member

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    Same problem: Can't download.

    Error CE-107880-4
     
  10. robinrasquin

    robinrasquin Member

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    Il y a Google Traduction !
     
  11. chuggington#3025

    chuggington#3025 New Member

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    New
    I bought Luzern Sursee DLC on PlaystationStore but it is impossible to download the PS5 version,when i try this mesage pop : CE-107880-4.
    Could you pnease ckeck the problem please,beacuse it is bad to pay and having no access to your purchase. i have the latest update.
     
  12. antony.henley

    antony.henley Well-Known Member

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    DTG Natster DTG JD

    Hi Guys, The PS4 and PS5 version of Luzern Sursee cannot be downloaded.

    This is and possibly what other people get.

    I'm using a PS5 but downloading the PS4 version (as I cant download PS5 version because of the DLC limit).

    Regards
    Hentis

    [​IMG]
     
  13. DTG Natster

    DTG Natster Producer Staff Member

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    Hey folks, appreciate the flag on this and I understand it's frustrating.

    I have highlighted the issue to our team and it will be made a priority while we investigate.
     
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  14. ianjpoole

    ianjpoole Active Member

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    I'm wondering if this is why I can't see it at all in my store
     
  15. SBos

    SBos Well-Known Member

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    Once again they tell us they understand our frustrations but it’s simply not good enough. Apologies after every release.

    When are you going to compensate PS5 users for all the issues? Next month it will be 5 months since the start of the download cap issue, although you were aware the issue was coming, and still we are unable to have all our paid for DLC available to us.

    This is not the first time PS5 users have paid for new DLC and have had to report they can’t download it.
     
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  16. DTG JD

    DTG JD Director of Community Staff Member

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    Hey folks. Can you check your PS5 stores now, please?
     
  17. antony.henley

    antony.henley Well-Known Member

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    just retried from a fresh start up and it still saying "nope"
     
  18. robinrasquin

    robinrasquin Member

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    I still have the error message
     
  19. DTG JD

    DTG JD Director of Community Staff Member

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    And can I just double check: for those having issues, have you all tried to download it prior to ~11.35am UTC?

    (if anyone has tried to download after this time for the first time, can you confirm whether it's working for you?)
     
  20. antony.henley

    antony.henley Well-Known Member

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    Yes paid and tried to download before 1135am.
    have tried again to D/L since then and still nothing.
    We had something similar to this with some dlc (I think it might have been Sherman Hill?) a few months ago. I thinkwe were able to re download later in the afternoon.

    Hentis
     
  21. DTG JD

    DTG JD Director of Community Staff Member

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    This is our working hypothesis (unconfirmed) - and I think it was Tharandter Rampe.
     
  22. robinrasquin

    robinrasquin Member

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    I tried before 11:35 a.m. and it didn't work
     
  23. antony.henley

    antony.henley Well-Known Member

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    Its the same error from what I recall. It was Tharandter Ramo (i'm watching it now lol) lol. My brain isnt as good as it was :P

    Hentis
     
  24. appleerwin

    appleerwin Member

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    Just bought it (so after 11:35 am) and is now downloading without problems.
     
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  25. cunnah#2838

    cunnah#2838 New Member

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    Downloaded at 12.30, but had to delete another route which now makes 12 routes I've had to delete to stay within the ps5 cap, really need to sort this out.
    Just doing the route introduction at the moment.
     
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  26. appleerwin

    appleerwin Member

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    Agree. Really annoying to delete a route everytime a new one comes out. We need a fix a.s.a.p.
     
  27. phillipa#1949

    phillipa#1949 Active Member

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    As i can see another fiasco that seems to have stemmed from the one last year
     
  28. DTG Natster

    DTG Natster Producer Staff Member

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  29. MYG92

    MYG92 Well-Known Member

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    It’s working for me 992897FF-6A28-417F-89FF-BC6087A614ED.jpeg
     
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  30. tsw2020tgp

    tsw2020tgp Member

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    ok I'm waiting I hope to be able to play it before tomorrow, it would be good in the future that this problem not be recurrent because we are already subject to the limitation of the dlc which is very annoying.
     
  31. SBos

    SBos Well-Known Member

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    But they feel your frustration.
     
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  32. antony.henley

    antony.henley Well-Known Member

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    Ok So I have the PS4 version of Luzern - Sursee installed on the PS5. I did not realise it had installed it. It never told me it did. When I went to download the PS4 version it threw the error up. So its just the PS5 version I cannot download (but I am not worried about that as I cant play it due to the DLC limit). Hoping it all gets fixed soon.

    Regards
    Hentis
     
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  33. ianjpoole

    ianjpoole Active Member

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    So because I have the PS4 version on the PS5, I should be good to go?
     
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  34. antony.henley

    antony.henley Well-Known Member

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    If you havent yet downloaded it you should be ok. I think the problem only affects the people that downloaded it before 1135 am this morning, like me. I didnt realise it downloaded the PS4 version. Because when I hit the download button it came up with the something went wrong error. It didnt say anything about downloading and installing the PS4 version. Note I have the PS4 version of TSW (installed on an external drive) and the PS5 version installed on a 3tb internal SSD.

    Hentis
     
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  35. ianjpoole

    ianjpoole Active Member

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    Yeah, I'm alright, gone through the tutorial and sourced the first scenario to play on the channel

    Got to say that the horn sounds super cute
     
  36. DTG JD

    DTG JD Director of Community Staff Member

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    For those experiencing issues...

    We've updated this thread with a potential workaround from Sony. Could you try those and let us know if that works, please?

    Thanks again, and our apologies.
     
  37. robinrasquin

    robinrasquin Member

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    Still the same error message even though I restored the licenses and restarted the console
     
  38. F.Barnes

    F.Barnes Active Member

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    • When you highlight the game, press the Option button and go to "Manage Game Content", is the contentID for the DLC on the list and if so, do you see delete option? NO
    • If so, could you try deleting it? NO
    • Follow the steps here to restore license DONE
    • Then reboot PS5 console and try downloading again DONE -> "Something went wrong" CE-107880-4
     
  39. DTG JD

    DTG JD Director of Community Staff Member

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    Okay, thank you for trying.
     
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  40. tsw2020tgp

    tsw2020tgp Member

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    I ve tried the potentiel workaround,but still the same message error CE1078804.Download still not working,hoping a solution soon.
     
  41. DTG JD

    DTG JD Director of Community Staff Member

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    Hey folks - this should be ready to download now. Please let us know if you have any further issues, and apologies once again for the inconvenience caused.
     
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