Xbox I Own Rapid Transit In Tsw2 But... ( Problem Solved )

Discussion in 'TSW General Discussion' started by bobbobberdd, Sep 6, 2022.

  1. Super Spud 1015

    Super Spud 1015 New Member

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    I don’t see great western express and I brought founders edition.
     
  2. BBIAJ

    BBIAJ Well-Known Member

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    • Train Sim World: Founders Edition/Train Sim World: 2020/Train Sim World 2
    • Rapid Transit was acquired via upgrading Founders Edition to TSW: 2020 I believe, my memory is kind of fuzzy
    • All TSW content, from Founders Edition until now, has been purely digital

    From the replies so far, I'm seeing the purchase of Founders Edition being the common denominator as to why GWE and RT are not propagating correctly ;)
     
    Last edited: Sep 7, 2022
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  3. madda253

    madda253 Member

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    So I own both sand patch grade on tsw 2020 digitally and TSW2 physically.
    I own East coast way on TSW2 physical copy.
    I am also missing SKA from TSW2 physical copy.
     
  4. DTG JD

    DTG JD Director of Community Staff Member

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    you've used the magic word...!
     
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  5. DTG JD

    DTG JD Director of Community Staff Member

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    So, if you're missing content from a physical copy of the game, please head here (I don't believe this is related to the issues mentioned above).
     
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  6. RaceDay86

    RaceDay86 Active Member

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    I'm also having the same problem with GWE and RT.
    Purchased GWE founders edition then upgraded to deluxe edition. Then purchased every base game. All digital purchases.
     
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  7. Tigert1966

    Tigert1966 Well-Known Member

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    DTG JD Sorry for the tag, but I’m missing Tharandter Rampe with it asking me to repurchase.

    I am able to see it in Manage Add Ons but when I install it, it does not show up in the game.

    I pointed all this out on the ticket and just got a response telling me to download it from manage add ons again. Which as mentioned above was what I already tried.

    it’s a bit frustrating when support tell you to try what you just told them doesn’t work. Any ideas? Or should I just reply to the ticket telling them it doesn’t work (again).
     
  8. gambler6560

    gambler6560 New Member

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    I got rt and gwe from tsw 2020 they are all digital and it’s saying I have to pay for them
     
    Last edited: Sep 7, 2022
  9. DTG JD

    DTG JD Director of Community Staff Member

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    Hey - we're working through with our Retail and QA teams to sort the initial issue around (what we believe to be) the Founders' Pack first up.

    We haven't seen any other reports of Tharandter Rampe not being available, so we've asked our QA team to try and reproduce it.
     
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  10. Tom19721997

    Tom19721997 Member

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    Will u update us as soon as their is a update from your end i hope jd
     
  11. selocssor

    selocssor Member

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    I have TSW1 Digital deluxe edition and the upgrade and all mine are all digital and have TSW2 core game and it had the TSW2 GWE and TSW2 RT when they were preservation collection
     
    Last edited: Sep 7, 2022
  12. DTG JD

    DTG JD Director of Community Staff Member

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    Yes, absolutely.
     
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  13. nepclassof84

    nepclassof84 Well-Known Member

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    DTG JD you’re doing a great job navigating all of this. Thank you for your efforts and your dedication to the game. We appreciate it.
     
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  14. Dath Vater 208

    Dath Vater 208 Active Member

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    Punctuation?
     
  15. Ensor42

    Ensor42 Well-Known Member

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    Founders' Edition plus Deluxe Edition upgrade on original TSW seems a good bet to be the cause for RT and GWE. The same issue occurred with the equivalent TSW2 preserved routes when they came out.
     
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  16. Ben_Clayton

    Ben_Clayton New Member

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    Also I dont have access to the TSW2 base routes. Not sure if anyone else has this problem
     
  17. DTG JD

    DTG JD Director of Community Staff Member

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    yes this is our current working hypothesis.
     
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  18. BigSteveDexter

    BigSteveDexter Active Member

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    RT arrived without any issues. GWE still wants me to pay for it again.

    I bought:

    - Founders Edition.
    - TSW 2020 Collectors edition on disk.
    - TSW 2
    - Got codes from you to get my collectors edition routes to download to TSW2
    - All DLC's after that digitally.
    - TSW3

    I am on XBox
     
    Last edited: Sep 7, 2022
  19. man_utduk2002

    man_utduk2002 Member

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    Yeah my xbox series x show great at £24.99 instead of owned but I got Tsw 2020 I on disc while tsw 2 was download from store .
     
  20. DTG JD

    DTG JD Director of Community Staff Member

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    Thanks, all. As an update, we're still investigating. I'll let you know as soon as we're able to work out what's going on.
     
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  21. BigSteveDexter

    BigSteveDexter Active Member

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    Thank you, kindly!
     
  22. Tom19721997

    Tom19721997 Member

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  23. BigSteveDexter

    BigSteveDexter Active Member

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    Thank you for posting this.

    Seems they might be close to a solution.
     
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  24. needforspeed#4803

    needforspeed#4803 New Member

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    I see that they've got a possible hypothesis but I just wanted to post that I own both TSW 1 and TSW 2 digitally and have all the DLC Routes minus one and it says it wants me to buy GWE again for TSW 3. (never owned any physical copies of TSW 1 or 2, if their were any for TSW 2 and the only DLC I don't own is the Class 484 for Isle of Wight I believe it is)
     
  25. Fox

    Fox New Member

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    I also have the Founders' Edition plus Deluxe Edition upgrade on original TSW and next to RT and GWE I am also missing the loco-addon for the DB BR 182.
     
  26. selocssor

    selocssor Member

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    It still saying buy for both GWE and RT for me on the microsoft store
     
  27. Dalek Maximo

    Dalek Maximo New Member

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    Same founder edition and my faverate line GWR no access.


    Also need mid Game save back I had no problems on TSW2 this has always been a major boost for me.
     
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  28. BigSteveDexter

    BigSteveDexter Active Member

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    I saw there was a core TSW 3 (XBOX) update this morning, and after installing the update, I quickly checked to see if the GWE issue has been resolved. Sadly, it still wants me to pay for it again.

    Hopefully it will get resolved soon.
     
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  29. Tom19721997

    Tom19721997 Member

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    Yeah hope so to hope their tell us a update tomorrow or monday how either xbox or dtg will fix this or we need to do something but we wait and see about gwr or my promble one rapid transit
     
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  30. D3VILDOG8541

    D3VILDOG8541 Active Member

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    They have it listed as being looked into. It's really odd that some have 1 route or the other, some have neither? Does anyone on XB have both GWE & RT downloaded w/o issue?
    DTG JD I noticed if I go into the main XB store & search for GWE or RT it shows 3 or 4 versions/tiles available. They all have the new TSW compatible logo. But only one of each route will show as owned. Trying to re-download & re-running in TSW2 then rebooting & re-running in TSW3 trying to see if that'll trigger something. But, nothing seems to work. Odd there are multiple versions in store & only one shows owned. Think this could be the issue on XB end?
    Thanks
     
    Last edited: Sep 8, 2022
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  31. BigSteveDexter

    BigSteveDexter Active Member

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    This is what I see. See picture below:

    PXL_20220908_190313445.jpg
     
    Last edited: Sep 8, 2022
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  32. BigSteveDexter

    BigSteveDexter Active Member

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    DTG yesterday said that they have a working hypothesis and are testing it.

    I have not seen any further DTG post today so far with any further updates, but hopefully it will be resolved soon.
     
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  33. D3VILDOG8541

    D3VILDOG8541 Active Member

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    Yeah, I did a filter for just Great Western I get both GWE dlc. I now see one says preserved collection, which I own the other is marked TSW compatible which it says I dont own. Same for Rapid Transit; it shows the 3 dlc TSW, TSW2(preserved), TSW2(TSW compatible). Again showing owning the first 2 dlc, not the new TSW compatible?
    If it is on MS/XB store end then it'll probably take a bit more time. We all know nothing happens fast there!
     
    Last edited: Sep 8, 2022
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  34. Tom19721997

    Tom19721997 Member

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    I hope if their no news today on this issue for people that dont have gwe and rapid transit for me just rapid transit im missing that we can have news by monday
     
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  35. DTG JD

    DTG JD Director of Community Staff Member

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    Hey folks. Quick update here.

    The good news is that we believe we know what's wrong, how to fix it, and we've submitted it to Microsoft.

    The bad news is that it's unlikely to hit before the start of next week. Thanks for keeping with us.
     
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  36. Tom19721997

    Tom19721997 Member

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    Thanks for the update kind of quessed be next week but let us know when the update is live whenever it is
     
  37. bobbobberdd

    bobbobberdd Well-Known Member

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    As long as the same thing doesn't happen like last time. After 2 weeks we were finally able to download our DLC but TSW2 didn't recognize it
     
  38. BigSteveDexter

    BigSteveDexter Active Member

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    Thank you for the update.

    Once we got GWE downloaded, it should hopefully also fix the issue where my Diesel legends shows I need to buy it (looking at the TSW in game store menu), while it downloaded fine.
     
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  39. jasonpfc

    jasonpfc Well-Known Member

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    It's an update, which is something, GWR being delayed is standard great western railway services, no surprises there
     
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  40. DTG JD

    DTG JD Director of Community Staff Member

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    Yes, I'd imagine that'd sort that too.
     
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  41. BigSteveDexter

    BigSteveDexter Active Member

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    Thank you!
     
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  42. D3VILDOG8541

    D3VILDOG8541 Active Member

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    Yeah, should fix it since Legends depends on GWE routes to run I believe.
     
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  43. BigSteveDexter

    BigSteveDexter Active Member

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    Thanks!
     
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  44. D3VILDOG8541

    D3VILDOG8541 Active Member

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    Thanks for the updates! It's getting sorted, that's a very good thing indeed. If you could wave the magic wand & make MS/XB process things faster? I'd say maybe they should hire you there. . Appreciate all the hard work, you guys have really nailed this release. I've been having a blast sofar.
    Cheers
     
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  45. bljohansson#4171

    bljohansson#4171 Active Member

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    I have this exact same problem. Says owned in MS store under TSW2 and Installed under TSW3. Not showing up in the game.
     
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  46. D3VILDOG8541

    D3VILDOG8541 Active Member

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    Here's the link for state of play:

    https://forums.dovetailgames.com/tags/state-of-play/
    If all goes well we should see the dlc issue cleared up sometime this coming week.
     
    Last edited: Sep 10, 2022
  47. DTG JD

    DTG JD Director of Community Staff Member

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    Ha, I wish! Thanks for the kind words.
     
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  48. Tom19721997

    Tom19721997 Member

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    It seems to be for rapid transit anyways for me i dont know about gwe mine works fine before this bit rapid transit is installable now saids i own it for anyone else to try
     
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  49. GothicMatt

    GothicMatt Active Member

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    Im able to download GWE and Rapid Transit so it seems to of been sorted by Microsoft
     
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  50. RaceDay86

    RaceDay86 Active Member

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    Working for me too, I'm able to download both routes.
     
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