Have To Login To Dove Tail Live Every Time I Open The Game

Discussion in 'TSW General Discussion' started by london#6712, Jan 15, 2023.

  1. london#6712

    london#6712 Active Member

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    its getting really annoying now, can someone fix it please.(btw, im on ps5)
     
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  2. Dave Mel

    Dave Mel Well-Known Member

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    same here ps 5
     
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  3. dave55007

    dave55007 Well-Known Member

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    Happening to me on PC last few days
     
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  4. lordbean

    lordbean Member

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    Happening for me too last couple of days. Steam version.
     
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  5. BLRy

    BLRy Well-Known Member

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    Yeah me too. Xbox 1S
    What's going on with this?
     
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  6. jefalcon6

    jefalcon6 Active Member

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    I'm sometimes prompted to log in again which is annoying.
     
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  7. dudders

    dudders Well-Known Member

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    Same here ps5
     
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  8. rjeeves#3580

    rjeeves#3580 Active Member

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    Same here on steam.
     
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  9. Michael Newbury

    Michael Newbury Well-Known Member

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    Had not played in about a week had to login back in. But I have also noticed after updates you need to lo back in again as well.

    PC Steam
     
  10. Isaak

    Isaak Well-Known Member

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    Since the last update I have to login again every time I start the program, even if I didn't shut down the pc between sessions. No-one is using my pc other than me, you can thrust this device.
     
  11. Pipe

    Pipe Well-Known Member

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    Me three!

    On PS4 (not exactly the super machine a hacker would use)
     
  12. andrewandjane66

    andrewandjane66 Well-Known Member

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  13. dave55007

    dave55007 Well-Known Member

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    Where exactly? :o
     
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  14. Sharon E

    Sharon E Well-Known Member

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    I just decided after the 3d time this past week, to just ignore it.
     
  15. phil.elliott

    phil.elliott Well-Known Member

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    Had to log in every day since Saturday.
     
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  16. DTG Alex

    DTG Alex Community Manager Staff Member

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    Hello everyone,

    There was an issue over the weeked with our authentication server shutting down, which prompted everyone to be logged out. Once it came back on it happened again hence you all being logged out.

    We are investigating this today. Thank you for your patience
     
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  17. xsaw2121

    xsaw2121 Active Member

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    Thanks for the update Alex It's more of an inconvenience than anything It's not that like major of a deal It's just more annoying than anything as you can imagine
     
  18. Redbus

    Redbus Well-Known Member

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    I stopped it by signing out of Dovetail Live in the settings, then restarting the game and signing in one last time. Hasn’t asked me since.
     
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  19. elric#1386

    elric#1386 Well-Known Member

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    Same an MS Store/XBox app. I wouldn't mind if the login screen had the auto fill in the email and password fields. As it is it's annoying having to type it all in every time you run the game!
     
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  20. driverwoods#1787

    driverwoods#1787 Well-Known Member

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    It has just occurred to me on the Xbox series X after I don't play the game within 48 hours or more
     
  21. antony.henley

    antony.henley Well-Known Member

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    It's done it to me on both Series X and PS5 although most of the time I used to log out and log in as then I would know that all my downloaded liveries would work / appear in game :P So yeah its kind of annoying but its good at the same time.

    Hentis
     
  22. OldVern

    OldVern Well-Known Member

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    It wouldn't be so bad if the log in screen remembered your credentials, well at least your username/email.
     
  23. OnlyMe1909

    OnlyMe1909 Well-Known Member

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    Would indeed be very handy if credentials were remembered. It's a hassle to have to input everything without a keyboard. Takes a long time with a controller.
    Of course, it would be better still if the problem just got fixed and we stay logged in.
     
  24. DTG Matt

    DTG Matt Executive Producer Staff Member

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    I've passed this thread onto the head of Dovetail Live to review - no update yet, just wanted to let you know we're looking at it.

    Matt.
     
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  25. OnlyMe1909

    OnlyMe1909 Well-Known Member

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  26. woolybanjo#1219

    woolybanjo#1219 Member

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    Same here on Xbox series x although yesterday it logged me in straight away curiously
     
  27. DTG Alex

    DTG Alex Community Manager Staff Member

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  28. Isaak

    Isaak Well-Known Member

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    Thanks, Alex! I think using the Announcements section for this kind of updates is good practice!
     
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  29. Michael Newbury

    Michael Newbury Well-Known Member

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  30. slenderman7676RBLX

    slenderman7676RBLX Member

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    I got TSW3 a couple days ago and this seems to still not be fixed despite it being nearly 6 months since. I'm prompted with the login screen each time I open the game. Surely DTG could have at least programmed it so the game remembers your credentials locally in order to not require me to manually type it out every time I want to play.
     
  31. porlek#8059

    porlek#8059 New Member

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    There's a reason I came across this thread. The reason, in August 2023, is that I'm sick of having to constantly login every time I want to play the game. It doesn't even remember my details so I just have to login, but I have to type my email and password NEARLY EVERY TIME I want to play. It's just annoying. So I searched to see if others have experienced it. And they have. With TSW2 as well as 3, apparently. So this is something that goes way back.
     
  32. FredElliott

    FredElliott Well-Known Member

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    This is a thread that was created due to an outage 7 months ago., your issue will not have the same cause as the people that posted in this thread in January. Your best bet is to raise a tech support ticket
     

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