Search Results

So you've followed each step uninstalled the Add-On and reinstalled it to ensure it's updated? We simply cannot see your account information or...

You were asked to follow Microsoft's own guide on how to resolve DLC issues so please ensure you've done so as asked as we cannot see or access...

You're not paying for the game again. Your paying for the Add-Ons included. Essentially the core game is free however it has nothing you can use...

Hi Jez, 31% on a particularly weak CPU is not enough to make a vast amount of difference. If you compare the CPU on the Xbox One X to even a...

The CPU in the PS4 Pro and Xbox One X isn't much more powerful than the one in the base consoles. For example specs, the CPU in the base Xbox...

It sounds like your launching TSW2020 as a digital download rather than from the disc so this will be why your Xbox is not providing you access to...

You don't own it via the Xbox Store so it won't show as something you own as your instead using it from a disc. Please ensure the disc is...

Please insert the disc and ensure it's installed. You can use the guide below to ensure your owned content is installed:...

Do you have your disc inserted? Have you made sure both Add-Ons are still installed on your HDD?

We've never advertised the game featuring Xbox One X enhancements. One thing you don't seem to realise is that the game is a simulator. This means...

Based on your description you've purchased TSW2020 to access the included routes. TSW2020 was a free update but it didn't include any routes or...

Please stop double posting. There's a support button in the top right of the forum you can use that to find support.

Make sure to follow the guide below and to submit a ticket after doing so:...

Both items seem to appear on Steam fine and their Steam store pages can still be found by searching for them:...

They haven't been removed from any store so I'm not sure what your referring to so maybe share a link?

TSW2020 is an update to TSW so it will appear as one game. The only exception to this would be if you owned and had installed the physical version...

Both of these should appear as items you own in your DLC menu:...

I've not been able to replicate your issue so please ensure your GPU drivers are up to date and if you have any further issues send us a ticket...

Steam has now resolved the issue so you're able to buy either of the TSW2020 bundles as an existing owner of the game.

We are aware of this issue and are working on a solution with Steam.

A thread about this is already present in the PC section of this forum so please ensure to visit this rather than posting your question on a PS4...

Hi, Please make sure the game is fully updated as based on your description you may still be updating the game. If once all the updates have...

Hi Mark, Please ensure you have the game updated to the most recent version. If the issue persists afterwards please open a ticket:...

It's an update. You don't need to delete anything and you can either buy the TSW2020 Digital Deluxe bundle or download the route on its own.

What resolution have you selected ingame and can you provide a screenshot of your selection?

Hi Gav, Your display works based on resolution rather than wideness. Based on your description you may be using a resolution higher than what your...

Hi Gavin, Sadly you'll need to wait for Steam to update things their end. It shouldn't be too long.

It's an update. Patch notes can be found on: https://live.dovetailgames.com/live/train-sim-world/articles/article/tsw-aug19-update

It's not 4pm BST yet. Also, we don't control Sony so your blaming us for something outside of our control

We've already discussed discounts in other threads so please ensure you're checking them.

The route and update have not been released yet.

Hi Brock, The update won't give you access to any routes that you don't already own. If all you want is the new route then you can purchase it on...

Hi Miguel, A rather large update is due for release tomorrow so please ensure to download this. If the issue persists afterwards please ensure...

Sadly your PC lacks a graphics card and due to this will not be able to handle demanding games as it only has Intel HD integrated graphics. As...

Peninsula Corridor will be £24.99 / $29.99 / €29.99 after the initial 10% discount so the saving is around £10.

Train Sim World 2020 will be £24.99 / $29.99 / €29.99 Train Sim World 2020 Digital Deluxe Edition will be £39.99 / $49.99 / €49.99.

It would be worth sending in a support ticket ensuring to supply a DxDiag so we have an understanding of your PC as it sounds like a possible...

Hi, There won't be a preorder available for the route but it will be featuring a 10% discount for a week upon launch.

You will need to send a support ticket confirming your decision as deleting your account is not something we can do just based on you saying so in...

If you'd like to have your account deleted please ensure to submit a ticket rather than asking a random user to do this for you.

Metro Exodus has a train as an integral part of the game: https://metrovideogame.fandom.com/wiki/Aurora

If you used assets that you own but your friend does not they won't be able to see them when loading your creation.

Your disc still gives you access to the game and the included Add-Ons. Nobody is asking you to buy anything again, you get exactly the same...

I'm not quite sure what your concern is and how TSW differs from any other game on console?

You'll only get the routes found on the disc. To access the rotues included with TSW2020 you'll need to purchase it once it has been released.

You'll only lose access to previous routes if you lose or sell your disc.

The routes are stored on the disc. The may is if you lose your disc and buy a digital copy of TSW2020 you won't have the rotues you had on disc...

Discs are mass-produced and as far as I am aware do not have a unique identifier or serial number if they did then companies could ban a disc when...

Sony/Microsoft requires you to have the disc in your drive to confirm ownership so you will still need the disc to access the game even once...

As it's not a DTG product you'll need to try and contact who made it or modify it yourself.