All services are up and running. Perhaps it was a temporary connection issue?
The error means your graphics card driver crashed. Are you forcing the game to run in DirectX12 mode or using any mods? It could be a hardware...
Closing, as the issue was resolved by making some screen adjustments, after contacting the Dovetail Support.
It's worth considering whether it's a hardware problem. We've seen a lot of issues with 14th gen Intel CPUs, especially high-end ones. It could...
Make sure you fully close and restart the game. The game won't recognize new additions if you are running in Quick Resume. As above, variants of...
Fortunately, it sounds like everything has been resolved. Likely a temporary PlayStation Network issue.
Hi kevin hayes , sorry to hear about your troubles. Would you be able to raise a support ticket, with a full description of the problem, steps to...
kevin hayes Does it look like this? Additionally, could you let us know if you have been using unofficial mods, please? [IMG]
Hi AlexKid-Trainmaster & valentin#1030 as previously suggested, mods are the number 1 cause of TSW crashes on PC. Please remove any mods before...
Trainiac You should have the Antelope Valley Line update now. Could you confirm all is well, please? The last part of the update was pushed this...
Rest assured, nothing is being removed, and you are not losing your license to play Caltrain content. If you paid for a license on TSW 2020 you...
I'm all for the petition to preserve video games, but it wouldn't be relevant in this case. Nothing is being disabled. Train Sim World 6 is a...
Good to hear! Yes, it works in any circumstance where you are changing ends. So this covers, Football Frenzy, Carriage Collector, Heavy Traffic,...
The Class 350 seems to work fine in free roam mode, but this depends entirely on how you are setting up the train and powering it. I would...
The first half of the missing PS5 updates have been pushed this morning. The remaining should be out before the end of the day.
Hi Trainiac , WCML South, the BR 218 and the Expert 101 have been updated to match other platforms this morning. The remaining updates should be...
This should be working now. I've just tried "Football Frenzy" and changed ends without any issues.
Please be advised that we are currently investigating reports that this update was not received by PS5 players. We will have more news soon...
To start with, please redownload the add-on using the instructions provided here: How to Manage Your Games & Add-ons on PlayStation 5 If the...
Have you downloaded the TSW 5 version of this add-on? Do you own the recommended route add-on?...
Thank you for trying. Have you tried creating a new profile?
Hi tcmikaelsouza , Thanks for the update and sorry to hear there's no improvement. Could you let me know what add-ons you have installed, and...
Could you let us know what platform are you on? I'm not seeing a problem on Steam... [ATTACH]
Could you try powering cycling your console and reinstalling the add-on, please? How to power cycle your console You can perform a full power...
The new livery is available in Free Roam or the new BR 194 timetable for Linke Rhienstrecke. It's the wrong era to substitute on to other timetables.
Hi tcmikaelsouza, Could you try again after today's update, please? You can find more information about the update here:...
Dovetail Support and Dovetail Live and two separate services. Sadly, you cannot use the same account for both. However, you can choose to login...
Closing as the question has been answered. No question is a silly one!
So long as you still have your original Xbox/Microsoft account, all your digital purchases will still be there to download.
Hi Ricky , You're welcome to contact Dovetail Support, we'd be happy to help you.
Hi rjm#8275 , Sorry to hear about this! Your credentials may not be preserved if your IP changes frequently, which would be a question for your...
Hi all, apologies for the unexpected downtime! The servers needed some unplanned maintenance, but all should be back up and running now.
It's already included in the support article with a link to detailed instructions: How to Manage Your Games & Add-ons on the Xbox App for PC I's...
Hi li150special, Sorry to hear about this. Have you tried any troubleshooting steps: How To Manage Your Games & Add-ons on PlayStation 4
Hi German_Train_Driver , You will find troubleshooting advice at the bottom of this article: How to Manage Your Games & Add-ons on the Xbox App...
If you've bought something from an unauthorized retailer, you may have been given the wrong key. For example, you may see the "Train Sim World 5:...
Resolved by yesterday's update.
Unfortunately, some amount of stuttering is normal, but is greatly reduced after a full run of the route. However, it will not be fully...
Rest assured, your saved data is not tied to add-ons. This is held in a dedicated file for the whole game on your console. A dedicated team has...
Gianluca Sadly, I've just tried all this myself with no luck either. Do you have any other routes installed? Are they available in-game?
Sorry to hear about this. Could you make sure you have been through all the usual troubleshooting steps, please? - Troubleshooting not working in...
taylormade#6721 Have you installed any unofficial mods or custom .ini files? For further troubleshooting, please refer to the Troubleshooting...
blagger81 glad to hear that you found a solution. For future reference and for others, the solution is included in the troubleshooting...
Hi all, I am sorry to hear about this, but Nvidia are responsible for providing the GeForce Now service. If a service you are paying for is not...
Midnight , please check your ticket history, and you will find that these tickets were answered quite some time ago. We are sorry if this caused...
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