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Thank you for getting in contact with Dovetail Support. The issue has been resolved by updating Microsoft services through the Microsoft Store App.

Could you contact Dovetail Support with your account details, please?

Do you have any other VPNs, firewalls, antivirus software installed on your PC? It seems odd that one game can connect, but another cannot.

Hi, All Dovetail Live services are up and running. If you are still having trouble connecting, it's likely the game is being blocked by your...

Hi waggie#5150 , All add-ons purchases since TSW 3 have been both forwards and backwards compatible with TSW games. Before this, purchases from...

All services and up and running. If you are still having trouble, please reach out to us here: https://dovetailgames.freshdesk.com/en/support/home

Check the announcements section: https://forums.dovetailgames.com/threads/train-sim-world-5-game-update-january-21st.88640/

Hi dshyhiem , You will find guidance here:...

As above, this is not a bug, please pay close attention to the challenge criteria. You must complete 2 scenarios, in which... You must reach...

Some layers won't be playable, they may be AI only.

Hi Thorgred , Please get in touch with your account details, and we'd be happy to have a look:...

Hi Anthony & swadjon#4504 , Please get in touch with your account details and we'd be happy to help:...

This video may help explain: MBTA Commuter Boston Worcester Deep Dive on Route and Signaling

The objectives are guiding on how to get there. If you look at the live map, the turquoise line is the critical path you will need to follow....

There are a few rail tours available on Semmeringbahn. You may require multiple add-ons to unlock a layer, as it may be dependant upon other...

We have a guide available here: US Freight Locomotives Gameplay Guide The following gameplay is also a great way of seeing how other players have...

Hi ididntdoit , If you are still having trouble, please reach out to us at Dovetail Support with more information. However, before you do this, we...

Just to let you know, somebody has already reached out to us and the issue has been logged. Unfortunately, we received it too late to be included...

The "Free Starter Pack" naming convention was born out of necessity. In order to give away the base game (minus additional content) the name...

No worries. When you launch the game normally, it signs in to Dovetail Live, and creates a token to authenticate your session. If you leave the...

dal#7945 You may need to sign out, restart the game and sign back in. Please ensure that you are closing the game if you are on Xbox, not using...

Apologies for any disruption. All systems are backup, and you should be able to sign back in.

Please be aware that using Quick Resume will disconnect you from the Dovetail Live servers, meaning your mastery data won't be tracking. This is a...

If you are experiencing crashes anywhere, please Submit a Support Ticket with all the relevant details, and examples.

There are multiple reasons why it's a bad idea to use a Quick Resume. We'd recommend that you properly close the game after every session. Online...

The layer requirements are available in the Midland Main Line Gameplay Guide.

Falkirk Dave, please reach out to us at Dovetail Support with your account details.

The layer menu can't show you a requirement if it's not installed. A frustrating limitation of the current system. Looking at the differences...

nwp1 There is nothing on a system level that will prevent players from purchasing or installing the gameplay packs. However, if you do this on an...

nwp1 Does your PC meet the minimum requirements of the game? The error suggests that your graphics card (or lack of one) is failing you. Minimum...

Rest assured, tomorrow's gameplay packs will be compatible with any PC version of TSW 5. However, it won't be compatible with Xbox One and PS4.

miss#1791 The status of a ticket changes when it receives a reply, it won't have been deleted. Please check your replies.

You will find an overview of layer requirements in the WCML: Preston - Carlisle Gameplay Guide

A boxed copy of the game will be coming to PlayStation 5 very soon, depending on your region. More information is available here: Will there be a...

No coincidences here! These sales are planned months in advance, but we are not at liberty to discuss them before the sale goes live. You will...

We would like to demystify some of this speculation, as we appreciate many players do not know what happens behind the scenes in the gaming...

ChrisEDDF Have you been using any unofficial content or mods? If so, please remove them and try again. Please be aware that mod managers will...

DarthBelan please get in contact with Dovetail Support

Layers and requirements are all available in the gameplay guide:...

Hi SWR450 do you mean WCML? London Euston is not in ECML.

Tomas9970 You can't pre-compile shaders and ship them with the game on PC. The process of compiling shaders is converting them from programming...

Hi all, just to update, we are hoping to deliver the in-game store fix with Thursday's update. In the meantime, please continue to use your...

The ticket is still open and awaiting your reply. If you still need help, please talk to us instead of posting here.

BBIAJ You're welcome, happy to help :)

stoogemeistr#1054 What was your ticket number?

Please refer to the information provided here: How to Download Add-ons for Train Sim World 5

Hi all, apologies for the in-game store issues. The team is aware, and an update went out to Steam users this morning to address the problem. We...

That's not how CPU utilization or multithreaded processing works. A single thread can bottleneck a CPU. If you split the load into multiple...

No, running a GPU at 100% is not recommended. To start with, it's wasteful as this will produce a lot more heat and use a lot more power. This...

In an ideal scenario, there would be no gap between GPU Busy and Frame time. This means your GPU is the limiting factor. However, this is unlikely...