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Hi all, while it is useful to have a summary of players observations, we still need individual reports with specific examples to give internal...

Hi ben#4046 , Please note that you can't use your Dovetail Live login on Support. You will require a separate account or login with a...

Hi ben#4046 , We are very sorry to hear that your game has crashed during a gameplay on London Commuter. It's perfectly understandable that you...

Hi SteveRail, Thank you for your suggestion, but this doesn't seem to work on PS4. Have you been able to make this work consistently, and are...

Live for PlayStation now: https://store.playstation.com/en-gb/product/EP2866-PPSA07618_00-TSW3EDINBURGHGLA

Hi Princess Entrapta , Not to downplay the issue, as we do have it logged for further investigation. However, you can cut out most of the cab...

I can confirm that we are looking into why certain Steam achievement for Edinburgh - Glasgow are not unlocking.

Thank you for lettings us know. Yes, there were two updates coinciding with the Steam release.

Hi sophieclarke1983 , Sorry, the situation can be a bit confusing, as there were several updates for DLC and Core yesterday. Furthermore, the...

Hi NotDavid Is your game up-to-date and are you using any mods? The ScotRail decals shouldn't be visible in the livery editor and I am unable to...

Please restart your console and check for updates.

Thanks for the info. I've reproduced the problem and logged it with the team for further investigation.

Please note that there is no official support for a mouse or keyboard on consoles. The game was designed to be played with a controller on console.

hi thenoob#2072 Please submit a support ticket with more details, so we can understand how we can help you.

Hey all, if you are having trouble using the guard panel, please make sure you are following these instructions: Press the Door Handover button...

Hi toti We have a comprehensive article about using legacy add-ons on TSW 3 here.

Hi all, the Dovetail Live team are looking into why this issue persists, but at this time the cause is unknown. However, we will strive to restore...

Playing on a PC? If you are on a PC, we will need you to troubleshoot the issue by completing our Experiencing Technical Issues Guide as there are...

I've been informed by the Dovetail Live team that there was a temporary blip on the authentication server over the weekend, which could have...

Hi Yardem, we are sorry to hear about. Could you follow the standard procedure for technical issues on PC as explained at the top of this channel,...

Hi shreder#3816, please follow the standard procedure for technical issues on PC: https://forums.dovetailgames.com/threads/experiencing-a-crash.51610/

This has already been logged, thanks to player feedback. It is now in the team's backlog for further investigation.

Hi all, this has already been logged thanks to player feedback. It is the Dosto that comes with the DB BR 182 loco add-on. At this time, we do not...

Can you contact Dovetail Support, so we can double-check individual accounts and login history, please? Please do not share any personal...

Thanks to previous player feedback, we already have this issue logged, and it is in the team's backlog for further investigation. TSW2: Outward...

Hi all, I can confirm that this is on our radar. We are tracking an issue related to the DBpbzfa 767.2 from the DB BR 182 Loco add-on. We do not...

Hi jan_hb , By "default TSW3 routes" do you mean the Standard Edition routes (Cajon Pass, Kassel-Wurzburg & Southeastern High Speed)? The default...

Just tested the below on PS4/XSX/Steam and the coal pile was collectible on all platforms. LPC: Fixing a Hole G15 - Complete all route tasks on...

Hi jan_hb We are very sorry to hear that your game is crashing and would like to ensure we have a detailed account of the problem. Could you...

If you are on a PC, we would highly recommend that you troubleshoot the problem by using our Experiencing Technical Issues Guide.

Hi NotDavid Could you let us know what platform you are playing on, please?

Please take a look at the following support article, which could explain why you are experiencing issues. Mastery/Password/Login Issues If you...

Hi all, we can confirm that this issue has already been logged after receiving a support ticket. Although we cannot say when this may be resolved,...

Hi all, there seem to be many different issues here, but we are missing important information, such as Dovetail Live account ID, platform, and...

Hi all, please be aware that there are multiple duplicate threads about this issue, which is making it more difficult to provide updates on the...

Hi all, Please be assured that we have a fix in QA for Train Sim World 2:Collectors Edition owners. Hopefully, we will be able to share more news...

Hi pveezy , While PlayStation 5 is not the most user-friendly system for cross-platform downloads we've seen, it should make it easy to manage...

Hi pveezy, This appears to be a system level download issue rather than an issue with the game. Furthermore, you may find the following PS5...

This issue is already being discussed with feedback here: https://forums.dovetailgames.com/threads/1-92-has-bricked-tsw2-ps5.61814/#post-569538

Hi ibanez#4068 and johnmsaylor This is not a legacy content issue, therefore, product key claims would not be the correct way to report this...

Hi longiecrane#3087, Thank you for the info. Do you happen to recall which routes were mentioned in the error message you received? Would it be...

Hi rustyknight07 , We have just answered your question here:...

Hi phildenty and Notverymightymac The issue you are describing is not related to the 10.00 system software update. Therefore, should not be...

Hi rustyknight07, We are glad to hear your game is back to normal now. However, if you don't have a valid purchase receipt for Hauptstrecke...

Hi rustyknight07 If all your purchases were digital, could you make sure you have covered the following options, please? Activate PlayStation 4...

Hi rightontrack#2720, We are not sure why this update prompted this message, but if you see something like the below screenshots, please complete...

Investigations are still in progress. At this time, the Birmingham Cross City route add-on only appears to be unavailable in-game for players with...

antony.henley before you uninstall anything, can you move the PS4 game and add-on to the internal storage, so we can rule out the possibility of...

Hi antony.henley , It is a known limitation of PS4 games that you cannot remove an add-on without uninstalling the game. However, it should still...

Hi Railmaster , I can also confirm that the New Journey BR423 SKA is working on PS4 too. The only known issue is when you select the BR 423...