Hi 6233Jess , If you are having trouble with directional audio on an Xbox console, could you make sure your system settings are correct, please?...
Hi GTAGamer245 , could you include your platform and as much context as you can in your post, please?
Please check out the Cathcart Circle Line Gameplay Guide for layer requirements.
This is the master feedback thread for the Cathcart Circle Line: Glasgow - Neilston & Newton Add-On. Please check out the links below for layer...
Hi, I'm sorry to hear that you are having trouble playing these add-ons on PC. Please try the following: Check the add-ons you have purchased are...
Hi peted#4572 , Please note that there were major Xbox outages earlier in the week, which may have affected the game licence server. This will...
All Xbox services appear to be up and running now.
Just to let you know, we are aware of the problem and investigating. At this time, it is too early to tell what is causing the problem, or how...
To reiterate on what Pipe has said. Not all HDMI cables are equal. For a 4K 60/120hz output, you will need an HDMI 2.1b cable. It would be best to...
Hi ksb#3865 , If you have eliminated the cable, you may want to get in contact with PlayStation Support. Sadly, this sounds like a hardware...
Apologies for any misunderstanding. Just mentioning mods and modified games files suggests that you may have done these things in the past, and...
Hi Myron , I take it you have been using mods? Please be aware that mod managers won't pick up everything and the only way to ensure that your...
Thank you for confirming. The update will be live on other platforms soon.
Hi joel#3560 , You may find this support article useful: How Do I Stop Journey Mode Loading Automatically?
Thank you for raising the issue, we are investigating and will update you when we can.
Hi silverfox#5735 , Could you let us know what game you are playing and if you have tried reinstalling the add-on? You can find instructions...
It has been logged and is in the backlog for further investigation.
It may not be a fix, but it may help in the meantime. You can press Ctrl+0 at anytime to jump back to the driver's seat. Hope this helps you...
Myron , The original review has been edited since my response. It happens, but near impossible to track. Thanks, for letting me know, i'll adapt...
Hi CrazyDash, could you raise a support ticket with your DTL account details, please?
Hi blueghost , please could you refer to the Train Sim World 4 Getting Started Guide, linked at the top of this forum. This will take you through...
Hi stujoy , would you mind raising a support ticket with more details, such as which game you are playing, please?
Can you retry after downloading yesterday's update, please? This should be fixed. You can find the full release notes here:...
Thank you for your understanding. While the appearance of snow on the windows may be subjective and up to personal taste, there doesn't appear to...
Thank you for letting us know. This has been logged with the dev team.
Hi Sharon E , I am sorry to hear that you are having trouble getting your game setup on a new PC. Please note that Steam achievements are tied to...
No worries, just trying to establish whether there are any unintended changes here.
Hi DJsnapattack , I'm sorry to hear about this. However, I've not had any problems personally, nor seen any other reports matching this error....
This will depend on when the screenshot was taken. The effect draws in when the camera is in proximity to the windows, then culled a certain...
Important information for players using unofficial content or mods: If you experience issues on PC platforms after installing the update, please...
I'm sorry to say that there is no keyboard/mouse support on consoles. Basic functionality only exists because the game is built with Unreal...
If you are referring to Train Sim World 4, it is exactly the same game on the Microsoft Store vs Steam. The biggest difference is the...
Hi MAX1319 , would you mind contacting Dovetail Support with your account details, please? You can find troubleshooting information in the...
Hi theroyalau#4851 , Could you be more specific about what you are having trouble doing, please? You can see how other players have completed...
Hi Isaiah#77 , Thank you for sharing your feedback with us. Please note that we have a dedicated thread open for LIRR Commuter feedback here:...
Good afternoon all, Please be advised that the following mastery issues have been resolved for Train Sim World 4. For anyone who has already...
Following up on my previous message, every Dovetail Live account that has successfully completed both mastery tiers on the Island Line 2022 and...
Hi Bravo2six, The missing Tier 2 mastery reward for the Island Line 2022 and Midland Main Line are known issues. Both have been fixed, but you...
Hi krisskross841 , If you are having trouble with Mastery, please contact Dovetail Support with your account details.
Hi proluigigamer01 , I'm sorry to hear about your experience with LIRR Commuter on PS5 and would appreciate it if you could contact Dovetail...
Hi coldo121 , Please try reinstalling the game, but when the download starts, open the DLC menu and untick everything. Let the base game install...
Please be advised that there is a 100 mod subscription limit in place to avoid any complications. Bypassing this limit will likely to lead to...
Hi Colin, we are sorry to hear about your experience and would greatly appreciate it if you could contact Dovetail Support with more details....
Hi tomtrainboi#1289 , Could you try watching the following video which shows how other players have completed this scenario and try again,...
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