Hi marnes#9178 , If you are seeing an "account suspended" message, then you are using an outdated link. Dovetail Support has moved, and you can...
Latest update from Cloudflare: Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor...
It's the Cloudflare outage affecting Dovetail Live services. We are tracking its progress, but ultimately it is out of our hands....
Your best option would be to lock the frame rate to 60 FPS. An unlocked frame rate is inherently more variable and therefore less smooth.
You can't identify a CPU bottleneck by looking at the CPU usage. It only takes one thread to max out to be CPU bound. We covered how to identify a...
jivebunny Unfortunately, this is to be expected as your PC does not meet the minimum requirements of the game. Integrated graphics like the Intel...
Hi upsilon could you let me know what your PC specs are, please? Do they meet the minimum requirements of the game? [ATTACH]
Hi tom#2834 could you make a bug report with more context, please? https://support.dovetailgames.com/hc/en-us/requests/new
Hi jivebunny , could you let me know what graphics card you are using? Issues like this are usually the result of low VRAM, or using integrated...
Both these scenarios now work as intended.
The NJT Multil-level cab car is now back for New York Trenton owners, with no additional requirements.
The SD40-2 is now back in the SPG timetable.
The SD40-2 is now back in the SPG timetable, and Peninsula Corridor has been re-released as an unbranded product.
The TTC SD40-2 is now available to spawn in the Training Center with no additional requirements.
Completely understand your frustration! It's something we have asked the team to review in the future, as it would be great to see this menu...
Hi all, We have found that the criteria for "I'm Going On An Adventure" was more specific than we anticipated. [IMG] To begin with, the...
We have found that the criteria for "I'm Going On An Adventure" was more specific than we anticipated. [ATTACH] To begin with, the challenge...
Hi dal#7945, No ticket should be closed without a response, but we'd ask you to double-check the ticket history on...
Hi OldVern, Sorry to hear about your troubles. Unfortunately, your original ticket was not submitted as a Dovetail Live issue, and therefore was...
Update 28/10/25 The free starter pack now display the correct price for TSW 6 bundles.
Status Update - PS4 Profile Import Issue PS4 players should now be able to import a profile from TSW 5.
Apologies, it's been a long time coming, but PS4 players should be able to import a profile from TSW 5 now. The full process is described in more...
Hi mjkerr#7252 , Sorry to hear! Not having any problems submitting a ticket personally. Could you try clearing your browser's cache, please?
vuurkip#5765 Have you tried reaching out to Dovetail Support? It may be something we can help you with if we can have a closer look at your PC.
If you are seeing repeatable drops in specific areas, submitting a bug report is the best thing you can do. We've seen things like accidental...
TSW 3's recommended specs were grossly overestimated, since then we lowered it to something more realistic. Minimum/Recommended Specs, expected...
As a simulator, there's more demand on your CPU than your graphics card. An RTX 2060 is suitable for the up to 60fps, at 1080P using the high...
Dovetail Live has nothing to do with your in-game profile. Dovetail Live is for mastery etc.. and you access it by simply signing in.
Update 21/10/25 [Resolved] BR 194 & E94 Missing - All regions should now have the entitlement.
Could you submit a support ticket, please? https://support.dovetailgames.com/
In addition to the above, I'd like to highlight the following fixes: All Platforms Free Starter Pack Upgrade Links - The Free Starter Pack...
Can confirm the issue has been resolved. Thank you all for your patience and understanding!
Just checked myself and can confirm the issue has been resolved! Thank you for your patience.
It's a separate download, and we are looking for confirmation that the issue has been resolved, before sharing wider.
Xbox Status Update 10/10/25 Horseshoe Curve - Texture Issues Resolved Clinchfield Railroad - Texture Issues Resolved
An update for Clinchfield Railroad as been pushed. Could you restart your console and check for updates, please?
An update for Horseshoe Curve as been pushed. Could you restart your console and check for updates, please?
Update 10/10/25 [Resolved] LIRR Commuter Add-on Downloaded but not in-game - The add-on is now available [Resolved] West Somerset Railway Missing...
Happy to help :) Thanks for confirming!
An update has been pushed for LIRR Commuter. Could you restart the Epic launcher and check for updates, please?
An update has been pushed for the West Somerset Railway. Could you restart the Epic launch and check for updates please?
Glad that was resolved quickly. Thank you for confirming!
Thanks for raising. We've flagged to Epic and waiting for their response.
Update 09/10/25 [Resolved] TSW2 Entitlements (for Free Game upgrades) - Players who acquired TSW2 for free during the Free Game Program can now...
Important update from Microsoft on Game Pass entitlements: [RESOLVED] - Xbox Game Pass Entitlements - Microsoft have confirmed that TSW 6...
EngageOlive0757 Sadly, Microsoft have confirmed our expectations. If you haven't purchased the content, you will not get the TSW 6 entitlement....
Update 08/10/25 Xbox [RESOLVED] - Xbox Game Pass Entitlements - Microsoft have confirmed that TSW 6 entitlements will not be available for...
Hi BigSteveDexter what platform is this?
Separate names with a comma.
