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Hi BigSteveDexter what platform is this?

Hi, sorry to hear. Please, could you submit a support ticket: https://support.dovetailgames.com/

We are waiting for Microsoft to confirm the expected outcome. It's possible you may not be entitled to the TSW 6 versions, as you don't own the...

Update 06/10/25 Epic Games [RESOLVED] TSW 6 Railpool BR 193 Vectron Missing - The add-on is now available [RESOLVED] TSW 6 Spirit of Steam...

This suggests that TSW 6 can't access the hard drive. We have a guide for resolving this here: How to Resolve Profile and Save Game Issues on PC

The only prompts we had in pre-release materials were the notifications telling you a fault had occurred. Sorry to hear you were expecting...

The solutions are pretty easy to learn. We have them listed here: Getting Started with Train Sim World 6

Train Sim World 6 is not Steam Deck Verified [ATTACH] [ATTACH]

Have you checked out the requirements? Taken from the How to Import your TSW Profile guide: Requirements You have profile in TSW 2-5 on the same...

Hi ptruicp#4381 , To get the most out of your PC, please have a read through our How Do I Optimise My PC for the Best Performance?

Status Update - PS4 Profile Import Issue We are aware that PS4 players have been unable to import a TSW 5 profile. An investigation is underway,...

There's not that much to get in to, but we've covered both here: https://support.dovetailgames.com/hc/en-us/articles/29235950071314-Timetable-Mode

If you are not in a position to purchase a new laptop/desktop/console, then you may be best off with a refund, sadly. We cannot support hardware...

It's not impossible to run games on integrated graphics, but generally it's going to be a very poor experience, that is prone to technical and...

Hi MiloTheTrainspotter I'm sorry to say that won't be sufficient for running any of our games. You will need a dedicated graphics card with at...

It will run, but it won't be pretty. That is the sacrifice of minimum spec gaming.

Configuring your antivirus/firewall is Step 2

Only if you have the files to import on your PC (i.e. Documents/My Games/TrainSimWorld5)

Hi MiloTheTrainspotter , does your laptop pass the minimum requirements of the game? Minimum: OS: 64-bit Windows 10 or Windows 11 Processor:...

Make sure you haven't downloaded the PS4 versions by mistake, and check your download queue to make sure it's finished downloading.

We have a guide on our knowledge base, please take note of the requirements: How to Import your TSW Profile

Instructions are pinned to the top of this forum: How To Download Compatible Content For Tsw 6

I can confirm that these layers should not be visible, and therefore you cannot activate them despite owning everything. Rest assured, you are not...

Which specific layers? This menu cannot show you add-ons you don't have, so it cannot be used to assess requirements.

Apologies for the inconvenience, please check for updates and this should be resolved.

Hi, If you having trouble downloading your add-ons from the Xbox App for PC, please check out the How to Manage Your Games & Add-ons on the Xbox...

How did you make the shortcut? Is it pointing to the wrong game?

Can confirm I've reproduced the issue, and we're logging it with the team for further investigation. You can choose to make a temporary profile...

Can you be more specific about the layers you are trying to enable, please?

Hi, you can find them here: Train Sim World® 6: Riviera Line: Exeter – Plymouth & Paignton Route Add-On Train Sim World® 6: CrossCountry BR Class...

Glad to hear this makes things a little bit easier!

Please use the download instructions pinned in the General channel:...

Not aware of any issues. Please refer to the guide and take note of the requirements: How to Import your TSW Profile

This is the easiest option. The PlayStation App is fairly unreliable, so we would recommend doing this from your console.

It will take time for entitlements to take effect. Everything is live, but unfortunately it is just a waiting game now.

If you have an active Xbox Game Pass subscription, and TSW 5 downloaded, you should be able to access the TSW 6 versions, so long as you are still...

Download instructions are pinned here: https://forums.dovetailgames.com/threads/how-to-download-tsw-6-compatible-content.93784

Unfortunately, it will take time for the Xbox Store to update. Everything is live, but it is just a matter of time before compatible content...

Please see the thread pinned in General Discussion: Everything You Need To Know About Tsw 6 Launch

Sorry to hear you couldn't find us. Dovetail Support moved to https://support.dovetailgames.com/ and all the official links were updated, such as...

Yes, platform announcements are a new part of Train Sim World 6. Please check out our preview stream for examples:...

There is no requirement to keep older games installed if you are not going to play them. Just import your profile first to make sure you have it.

The easiest way to download your games is to use the Xbox App for PC and the instructions we have provided here: How to Download Train Sim World...

Hi blueeyes#4105 , Sorry to hear about your missing content. I'd recommend the troubleshooting steps provided...

If there are no pending updates and no problems, then you will be on the correct version. This has all been resolved as communicated in the...

Hi nwp1 I have the BR 294 installed via the Xbox App for PC and confirm it is working. Please try the following troubleshooting steps:...

Hi all, our testing has found this to work. The key is allowing the game to update before starting it. Uninstall TSW6 and delete any save data...

Thank you very much for your help. At this time, we are still trying to reproduce the issue so we can learn more. When we have news, we will...

Have you tried launching the game on a different system profile?