Hi g1ng0 , Very sorry to hear about this. To help us investigate, could you walk us through the order of events, please? Did you get in game...
Hi tomosclarke#9438 , Could you try deleting your saved data and trying again, please? How to Delete Saved Data: Open the Settings menu at the...
To confirm, these issues are known, and we have a candidate fix with our QA team for testing. Should all go well, we should have more news later...
Hi donjgatlin95 Please check out our support article: How to Resolve Profile and Save Game Issues on PC
Hi rhwinner#3952 Powering cycling your console can restore your digital licences, as it clears the cache. How to power cycle your console You...
Player Assist Notifications are required for Train Faults right now. Solutions can be found in the Getting Started with Train Sim World 6 Guide.
Closing as compatible content required for layers are not present in Early Access.
A new update has been pushed for Zwolle & Cardiff. If anyone could confirm receipt, that would be great!
Train Sim World 6 products are not backward compatible with older games. They can only be used with TSW 6.
As a temporary workaround, removing Cardiff and Zwolle, should allow you to launch the game. It is very disappointing, but we hope this allows...
We will confirm once that correct builds are available. Please accept our sincere apologies for the delay!
These issues will be fixed by the next update, which is on its way to players now. This will require all players to update the base game, plus all...
Hi all, rest assured the issue will be fixed by the next update, which is on its way to players now. This will require all players to update the...
This is an old build due to preloading. Please close the game and check for updates.
We are very sorry to hear about your first experience with TSW 6. Unfortunately, these issues are due to preloading old files. Please close the...
Hi benburnett1789 , Sorry to hear that you're having trouble with the Xbox App for PC. Troubleshooting steps are available here:...
Could you close the game and check for updates, please? Also, could ensure that you have installed all your add-ons, please?
Important PSA: Consoles will have updates to download when/before Early Access goes live, even if you have preloaded files. Please check for...
Hi all, thanks for the flag. This challenge will be addressed before release so it doesn't require additional DLC to unlock.
I think it may be time to lock this thread. Hopefully, everybody has got the reassurance they were looking for. There's too much misinformation in...
No, importing a profile is a one time thing. You cannot synchronize progress between different games. If you have an Xbox Game Pass Ultimate...
Hi FrankieAbbott If you would like to understand how your compatible content will work with TSW 6, please refer to the official documentation:...
When does Early Access begin? [ATTACH] *The UK is currently using British Summer Time (BST) which is equivalent to UTC+1. So, please add an hour...
For your budget, you may get a better deal by buying something used. For example: Acer P03-640/i5-12400f/16GB DDR4/1TB HDD+256GB SSD/RTX...
Hi MiloTheTrainspotter , Sorry to hear about your troubles, but this doesn't seem to be a widespread problem. There are troubleshooting...
Lead times and the certification processes on other platforms, makes compatible content take longer to be ready. Steam empowers the developer more...
If you are a returning player, the process of downloading TSW 6 and your compatible content will be very similar to previous years. However, if...
Update 18/09/25 - Riviera Line 8th gen differences confirmed - More details on Random Events & Train Faults - Details on when every compatible TSW...
Hi nwp1 , please use the Xbox App for PC guide provided on the knowledge base: How to Manage Your Games & Add-ons on the Xbox App for PC DLC is...
Hi dal#7945 , If you are getting a new Xbox you will need to designate it as your home Xbox, otherwise you may have trouble accessing digital...
Hi phil#6296 , there is a control guide on the pause menu. Just moved across to the Control Guide tab.
If you have any further troubles, please reach out to Dovetail Support with your DTL username: https://support.dovetailgames.com/
Hi blackhawk163 , Sorry to hear that you are struggling with the Xbox App for PC. If something doesn't show us, please run through the...
Dovetail Support has moved. Now, you can find us here: https://support.dovetailgames.com/hc/en-us or via the link at the top of the page.
Are you using TAA and Screen Percentage set to 100%? There's only so much AA can do with so few pixels.
Update 10/09/25 - Layers and platform differences updated.
Steam Deck and other mobile PCs are not officially supported, but Train Sim World 5 runs well with the right settings and TSW 6 is expected to do...
I'm sorry to say that legacy add-ons have not been updated for the TSW 6 launch. The same platform limitations still apply.
Hi ludwigtails , Dovetail Live has nothing to do with save games, this is a common misconception. Your saved data is stored on your laptop. To...
Update 05/09/25 - Signal Delays will be compatible with legacy content, but temporary speed restrictions are only applicable to new TSW 6 content.
You're welcome! Instructions are pinned to the top of the Troubleshooting & Issues forum for easy visibility.
As mentioned elsewhere, it is just too much work for our platform partners to set up the entitlements for all the connected games. While we create...
If you want backwards entitlement, you can still purchase the add-ons for TSW 1-5 from the store. Naturally, new routes won't work on older games...
You could always play your old routes in Train Sim World 5, albeit after working through a less than ideal upgrade process. Sadly, we were making...
Hi lovetrains 3628 , If you would like to submit a support request, please visit: https://support.dovetailgames.com and click on Submit a Request...
Apologies for your trouble. This was a problem because of how entitlements work on the PlayStation Store. Each store page for an add-on used to...
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