Hi rshifflet#2142 , Some routes don't support mastery. There was a time during the transition to TSW 2 when several routes didn't get mastery...
Hi dal#7945 if you have a gameplay question or wish to discuss an issue, please use the Troubleshooting & Issue Discussion Forum provided. This...
Hi antony.henley glad to hear, I will mark the ticket as resolved and lock the thread. For future reference, we have troubleshooting guidance on...
Ah, it's likely Steam thought the files were corrupted due to the modifications, and therefore redownloaded a fresh copy.
grob-e , Have you been making any modifications to your installation folder. If an update comes in, and it can't find the DLC ".pak" files, it...
ididntdoit , the final figures equate to the size of files patched, not the download size. The actual size of your installation is unlikely to...
Patching can be much slower on a mechanical hard drive.
It will also depend on what content you own. It was a 5.2 GB download with everything installed here.
Happy to say this has been resolved.
If you are referring to the chapter "Moving Mountains" with the BR 185 this could be due to substitution. If you press restart, the loco will be...
There is only one version of WCL for TSW 5. Everyone gets the same file, regardless of whether it was purchased in a bundle or not. If you've had...
That's strange, with just WCL installed, I can see the Class 37 in the Livery Designer. Do you have any mods installed? Could you try verifying...
Hi dal#7945 , Journey Mode is intended to be predefined like scenarios. If you would like more freedom to pick your loco, you can play timetable...
Hi AlexEnGame , Unfortunately, your ticket was only sent two hours ago. However, we are glad to hear that you have resolved the problem. If you no...
That's likely to be a coincidence. The processing time for mastery data depends on how busy the servers are. Mastery Challenges were never...
Could you reach out to us at Dovetail Support with your account details, please?
If you have a question how about how the game works, then it is a troubleshooting issue. The Original DB BR 101 (HRR) does layer on to Bahnstrecke...
If you'd like to reach out to Dovetail Support with your account details, we'd be happy to help.
Thank you for getting in contact with Dovetail Support. The issue has been resolved by updating Microsoft services through the Microsoft Store App.
Could you contact Dovetail Support with your account details, please?
Do you have any other VPNs, firewalls, antivirus software installed on your PC? It seems odd that one game can connect, but another cannot.
Hi, All Dovetail Live services are up and running. If you are still having trouble connecting, it's likely the game is being blocked by your...
Hi waggie#5150 , All add-ons purchases since TSW 3 have been both forwards and backwards compatible with TSW games. Before this, purchases from...
All services and up and running. If you are still having trouble, please reach out to us here: https://dovetailgames.freshdesk.com/en/support/home
Check the announcements section: https://forums.dovetailgames.com/threads/train-sim-world-5-game-update-january-21st.88640/
Hi dshyhiem , You will find guidance here:...
As above, this is not a bug, please pay close attention to the challenge criteria. You must complete 2 scenarios, in which... You must reach...
Some layers won't be playable, they may be AI only.
Hi Thorgred , Please get in touch with your account details, and we'd be happy to have a look:...
Hi Anthony & swadjon#4504 , Please get in touch with your account details and we'd be happy to help:...
This video may help explain: MBTA Commuter Boston Worcester Deep Dive on Route and Signaling
The objectives are guiding on how to get there. If you look at the live map, the turquoise line is the critical path you will need to follow....
There are a few rail tours available on Semmeringbahn. You may require multiple add-ons to unlock a layer, as it may be dependant upon other...
We have a guide available here: US Freight Locomotives Gameplay Guide The following gameplay is also a great way of seeing how other players have...
Hi ididntdoit , If you are still having trouble, please reach out to us at Dovetail Support with more information. However, before you do this, we...
Just to let you know, somebody has already reached out to us and the issue has been logged. Unfortunately, we received it too late to be included...
The "Free Starter Pack" naming convention was born out of necessity. In order to give away the base game (minus additional content) the name...
No worries. When you launch the game normally, it signs in to Dovetail Live, and creates a token to authenticate your session. If you leave the...
dal#7945 You may need to sign out, restart the game and sign back in. Please ensure that you are closing the game if you are on Xbox, not using...
Apologies for any disruption. All systems are backup, and you should be able to sign back in.
Please be aware that using Quick Resume will disconnect you from the Dovetail Live servers, meaning your mastery data won't be tracking. This is a...
If you are experiencing crashes anywhere, please Submit a Support Ticket with all the relevant details, and examples.
There are multiple reasons why it's a bad idea to use a Quick Resume. We'd recommend that you properly close the game after every session. Online...
The layer requirements are available in the Midland Main Line Gameplay Guide.
Falkirk Dave, please reach out to us at Dovetail Support with your account details.
The layer menu can't show you a requirement if it's not installed. A frustrating limitation of the current system. Looking at the differences...
nwp1 There is nothing on a system level that will prevent players from purchasing or installing the gameplay packs. However, if you do this on an...
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