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Hi stujoy , would you mind raising a support ticket with more details, such as which game you are playing, please?

Can you retry after downloading yesterday's update, please? This should be fixed. You can find the full release notes here:...

Thank you for your understanding. While the appearance of snow on the windows may be subjective and up to personal taste, there doesn't appear to...

Thank you for letting us know. This has been logged with the dev team.

Hi Sharon E , I am sorry to hear that you are having trouble getting your game setup on a new PC. Please note that Steam achievements are tied to...

No worries, just trying to establish whether there are any unintended changes here.

Hi DJsnapattack , I'm sorry to hear about this. However, I've not had any problems personally, nor seen any other reports matching this error....

This will depend on when the screenshot was taken. The effect draws in when the camera is in proximity to the windows, then culled a certain...

Important information for players using unofficial content or mods: If you experience issues on PC platforms after installing the update, please...

I'm sorry to say that there is no keyboard/mouse support on consoles. Basic functionality only exists because the game is built with Unreal...

If you are referring to Train Sim World 4, it is exactly the same game on the Microsoft Store vs Steam. The biggest difference is the...

Hi MAX1319 , would you mind contacting Dovetail Support with your account details, please? You can find troubleshooting information in the...

Hi theroyalau#4851 , Could you be more specific about what you are having trouble doing, please? You can see how other players have completed...

Hi Isaiah#77 , Thank you for sharing your feedback with us. Please note that we have a dedicated thread open for LIRR Commuter feedback here:...

Following up on my previous message, every Dovetail Live account that has successfully completed both mastery tiers on the Island Line 2022 and...

Hi Bravo2six, The missing Tier 2 mastery reward for the Island Line 2022 and Midland Main Line are known issues. Both have been fixed, but you...

Hi krisskross841 , If you are having trouble with Mastery, please contact Dovetail Support with your account details.

Hi proluigigamer01 , I'm sorry to hear about your experience with LIRR Commuter on PS5 and would appreciate it if you could contact Dovetail...

Hi coldo121 , Please try reinstalling the game, but when the download starts, open the DLC menu and untick everything. Let the base game install...

Please be advised that there is a 100 mod subscription limit in place to avoid any complications. Bypassing this limit will likely to lead to...

Hi Colin, we are sorry to hear about your experience and would greatly appreciate it if you could contact Dovetail Support with more details....

Hi tomtrainboi#1289 , Could you try watching the following video which shows how other players have completed this scenario and try again,...

Hi brfan#9132 , If it is a genuine issue that is disrupting your enjoyment of the game, please report with evidence by submitting a support...

Hi meatrocket#6592 , We are sorry to hear about your experience after the patch and would like to know more. Could you create a support ticket...

Hi all, If you are having trouble completing the "Take a Hike" scenario, please check out the following gameplay video. If you compare the video...

Hi all aboard railways , could you create a support ticket with your DTL account details, please?

Regrettably, this does sounds like the correct explanation. We only had cross-buy add-ons from TSW 3 onwards. When you purchase something from the...

Requirements for the new timetable layers added to the Fife Circle Line are available on the Dovetail Support knowledge base: Fife Circle Line...

sdenmon#9231 5-6 Player mode is a free update.

Updated the gameplay guide with layer requirements for the new services: Fife Circle Line Gameplay Guide

Hi DJsnapattack , please contact Dovetail Support with your account details.

Hi mikec1701d , please contact Dovetail Support with your account details.

Hi guysbeapro#7260 , Please note that this is not the same issue. It is a 6-month-old thread regarding TSW 4 on the Epic Games Store that was...

Hi all, if you have any questions or concerns about the new Train Simulator Classic 2024 Rail Subscription, please have a look at our FAQ first:...

Hi treinspotter#6958 , OneDrive is one of many things that can cause issues. If you are having trouble with save games on a Windows PC, you may...

Hi MP600 , If you haven't seen it yet, please have a look at our official video tutorial for safety systems. It's at the top of this thread, with...

Hi quincy#8974 , adding examples to your post can help a great deal when reviewing feedback. How to capture game clips and screenshots on Xbox...

Hi Javelin, Please be aware that not every crash is the same, so commenting on this thread may not be relevant to the opening post. At this time,...

Hi Pixelade , If you exceed an ACSES Track speed limit, it will automatically apply the brakes to slow you down. This is not a penalty brake, this...

Hi anthoninmoumsamy , Safety Systems are on by default at the request of the licensor and may not be disabled. You will find this information in...

Hi egor#4087, I'm sorry to hear that you have been unable to play. Could you try troubleshooting the problem with the Troubleshooting Crashes &...

Hi MP600 , If you want to play the original scenarios or layer on to New York - Trenton, you will still need the original Long Island Rail Road.

Hi west coastway trains , would it be possible for you to provide examples and add them to the dedicated LIRR Commuter Feedback thread, please?...

Hi kurtosizm , Apologies for any confusion this has caused. The pricing difference is an error on Epic's behalf. They have recently updated their...

Any feedback good or bad, please drop into this thread: https://forums.dovetailgames.com/forums/player-feedback/ However, please keep it on...

Hi steveownzzz#6107 , Sorry to hear about this. Could you include the following information in your post, please? Game Mode (e.g. Timetable,...

Hi meMC83 , We understand that crashes are never nice to see and if you have already submitted a support ticket, please let the QA & Dev teams do...

Hey, just a reminder that this thread is for feedback only. Please pop any general questions into the TSW Troubleshooting & Issues Discussion channel.

phillip.good , please submit a support ticket with more details. It would be really useful if you could... Capture what just happened using the...