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Hi Princess Entrapta , That is frustrating, as personally I've not experienced any problems with the Glossop Line on an Xbox Series X. Is this...

Please note that modifying your game files is something you will have to do at your own risk, as it may not have the desired result for everyone....

Hi chris#8296 , please see our troubleshooting guide here: Troubleshooting Technical Issues Guide

Hi krk0445, If you are experiencing crashes on a PC, please use our troubleshooting guide as your first point of call:...

Troubleshooting steps here: https://dovetailgames.freshdesk.com/support/solutions/articles/80000896131 Always remember, there is a good chance...

Hi tokatails08 , I am sorry to hear about this, and we would recommend that you try our troubleshooting guide.

elarthur Would you mind sending us a support ticket with more details, please? Specific examples and a list of installed add-ons would be a great...

Hi DrPenguin I am sorry to hear that. However, can you be more specific about what you have actually tested, please? It wouldn't be ideal to...

This issue has been resolved as of today's update: https://forums.dovetailgames.com/threads/patch-notes-april-17th.69343/

Hi solicitr , So, we can help you, please submit a ticket, with the information requested in Step 12 of the Experiencing Technical Issues Guide....

Thanks all. Have updated our list of achievements for further investigation and will follow up with the development team. Where applicable, the...

Unfortunately, if we don't receive any troubleshooting/diagnostic data, we can only guess at what the problem may be. Reproducing an issue is an...

Hi solicitr , I've just tried a variety of things on the Island Line with no crashes. I can only suggest that you try troubleshooting the problem:...

Hi protonmw , I've just tried both of these services and didn't have a problem setting up the loco and pulling away. Could you make sure you are...

Hi noir , If you have been editing the game files, then this is likely why you are experiencing frame rate issues. The route has been optimised...

Hi Inkar , We appreciate that time you and many other players take to report issues. However, the quality of reports vary wildly and there will...

Hi all, thanks for raising this. I can see that players have completed this scenario only a couple of months ago. However, there is also a video...

When you say that you downloaded the Loco Add-on Pack 2, did you download all three of the included add-ons? It does not download as one pack, and...

This is how you can manually check for updates: Highlight a game thumbnail in your games home and press the options button to display the...

Hi simonr#5214 You will find the release note for the update here: https://forums.dovetailgames.com/threads/patch-notes-march-20th.68445/ We do...

Thank you for flagging the issue with us. I have raised this with the development team for urgent investigation.

Just to confirm, we have this issue on record thanks to previous player reports. However, at this time, we do not have any updates or workarounds....

Hi richardwwoodward , I've just tried this on PC (Steam) as well and not having any trouble using the dynamic brake. Could you provide us with the...

Hi firas#2762 , Your motherboard won't cause any compatibility problems, for an AMD RX 6650 XT. Just make sure to enable "REBAR" when it's...

Thank you for the update! It should never have happened, but we are glad that you can fully enjoy the route now. Your thanks will be passed on to...

Having seen the wiper blade in motion, it's easier to see the connecting arm isn't animating correctly. However, a please include captions with...

Hi josuesleyer , could you provide context to go with these images, please? Where were you when you noticed the empty cab? What time was on the...

I can confirm that we have made the team aware of both issues. Thanks all.

Hi GingerPitti , We are sorry to hear that you are having trouble running Linke Rheinstrecke, and we would like to help and learn why this might...

Hi jiroo#5329 , We are very sorry to hear that you are having trouble starting the game. You might want to try reducing the amount of add-ons you...

Thank you for letting us know and we are glad to hear that you can enjoy your purchase now.

Hi CajonPass2022 , there is an update on the way, specifically for US players, as we believe other regions have been unaffected by this issue....

Hi ronaldmack , there is an update on the way, specifically for US players, as we believe other regions have been unaffected by this issue. Please...

Hi CajonPass2022 To help with our investigation, could you provide us with a list of add-ons, you currently have installed, please?

The core game is always updated before every new release. Linke Rheinstrecke is released today.

Hi rangersrob37 , We are sorry to hear that you have been unable to access your recent purchases. However, if the PSN store doesn't recognise...

If you have corrupted data for any reason, you will need to Rebuild the PS4 Database, try again, then delete your local saved data. If you have a...

Thank you ronaldmack , We will inform the development team and chase this with them this morning. To help with our investigation, could you...

Hi TripleJ814 , Could you get in touch with Dovetail Support, with your Humble Bundle purchase receipt and the Clinchfield U36C key you were...

Hi CajonPass2022 , we are very sorry to hear that you have been unable to access Journey mode for West Cornwall Steam. The issue has been raised...

Hi ronaldmack , What do you see when you go To The Trains > Choose a Route > West Cornwall Steam > Timetable > LMS Jubilee > Any Livery >...

Hi sequencer2k16 , If you are using manual firing, could you try it again with automatic firing and see if that helps, please?

Hi, this has already been discussed and solved in the following thread:...

Hi nepclassof84 , Thanks for letting us know. I've reproduced the issue myself and will log in for further investigation with the team.

Hi bosseye , I can confirm that the "Time to Glas Go" scenario is still working as intended on Steam. If it helps, please review the following...

Hi admiral4, Could you be more specific, please? If you would like to, there is a community guide on the Island Line 2022 Collectibles here:...

Hi BoxedRails , I can confirm that Train Sim World 2 is still working normally on PS4. However, PlayStation Support do provide some...

See Step 12 and reach out to the support team with the requested information. The more detailed you can be, the faster we can help you.

Glad to hear you tracked down the problem! Antivirus software can be a little too protective at times.

DXGI would be referring to DirectX Graphics Infrastructure, which is an API the game uses to communicate with your graphics card. The error would...