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Hi hpa#3012 , We understand that crashes can be frustrating, but we have you covered. Please refer to the Experiencing Technical Issues Guide for...

Hi feliusdrawn , ShaneS89 , I can confirm that we are not seeing any problems with services on the ScotRail Express. Furthermore, the two services...

Thank you, johnbirch#4603 , we have seen the same problem and will feed back to Rivet.

Hi InDustReal , Could you try some troubleshooting with the Experiencing Technical Issues Guide, please?

Hi ymy#4716 would you be able to submit a support ticket, with the following information, please? A list of which add-ons you have installed....

Hi robertatkendal , when you have the time, it would be very helpful if you were able to submit a ticket with details of the livery you have...

ehz0689 Could you confirm whether this is still a problem, or has it been resolved, please? If it is still a problem, could you provide a...

Hi ehz0689 , Could you make sure you have downloaded the update that went out yesterday evening, please? I have tried to reproduce this issue...

Hi Thelonius16 Please be advised that we are aware of the issue, and it has been logged for investigation. However, due to the randomness of the...

Hi collin#2804 Are you able to provide an example and screenshots, please? Please use specific loco names, services and locations.

Hi all, we can confirm that these services are working as intended on a vanilla installation (unmodified). Therefore, it would suggest that these...

Joe Wagner If you have been using mods, you will need to complete a clean reinstallation of the game to ensure that it works as intended. We...

Hi Joe Wagner , Have you ever installed mods, and have you tried verifying your game files with Steam? If you have used mods before, you may need...

Unfortunately, there seems to be a lot of discussion around the G502 having a double click issue. For me the issue was intermittent, so it was...

Depending on the mouse you are using, it could be a faulty mouse click mechanism. This could lead to unintended double-clicking or "unclicking"...

Hi nikolast , Please take a look at the following support article: Why do I get a "Failed to Create Profile" error in Train Sim World?

Thank you, pessitheghost , much appreciated.

Hi all, while it is useful to have a summary of players observations, we still need individual reports with specific examples to give internal...

Hi ben#4046 , Please note that you can't use your Dovetail Live login on Support. You will require a separate account or login with a...

Hi ben#4046 , We are very sorry to hear that your game has crashed during a gameplay on London Commuter. It's perfectly understandable that you...

Hi SteveRail, Thank you for your suggestion, but this doesn't seem to work on PS4. Have you been able to make this work consistently, and are...

Live for PlayStation now: https://store.playstation.com/en-gb/product/EP2866-PPSA07618_00-TSW3EDINBURGHGLA

Hi Princess Entrapta , Not to downplay the issue, as we do have it logged for further investigation. However, you can cut out most of the cab...

I can confirm that we are looking into why certain Steam achievement for Edinburgh - Glasgow are not unlocking.

Thank you for lettings us know. Yes, there were two updates coinciding with the Steam release.

Hi sophieclarke1983 , Sorry, the situation can be a bit confusing, as there were several updates for DLC and Core yesterday. Furthermore, the...

Hi NotDavid Is your game up-to-date and are you using any mods? The ScotRail decals shouldn't be visible in the livery editor and I am unable to...

Please restart your console and check for updates.

Thanks for the info. I've reproduced the problem and logged it with the team for further investigation.

Please note that there is no official support for a mouse or keyboard on consoles. The game was designed to be played with a controller on console.

hi thenoob#2072 Please submit a support ticket with more details, so we can understand how we can help you.

Hey all, if you are having trouble using the guard panel, please make sure you are following these instructions: Press the Door Handover button...

Hi toti We have a comprehensive article about using legacy add-ons on TSW 3 here.

Hi all, the Dovetail Live team are looking into why this issue persists, but at this time the cause is unknown. However, we will strive to restore...

Playing on a PC? If you are on a PC, we will need you to troubleshoot the issue by completing our Experiencing Technical Issues Guide as there are...

I've been informed by the Dovetail Live team that there was a temporary blip on the authentication server over the weekend, which could have...

Hi Yardem, we are sorry to hear about. Could you follow the standard procedure for technical issues on PC as explained at the top of this channel,...

Hi shreder#3816, please follow the standard procedure for technical issues on PC: https://forums.dovetailgames.com/threads/experiencing-a-crash.51610/

This has already been logged, thanks to player feedback. It is now in the team's backlog for further investigation.

Hi all, this has already been logged thanks to player feedback. It is the Dosto that comes with the DB BR 182 loco add-on. At this time, we do not...

Can you contact Dovetail Support, so we can double-check individual accounts and login history, please? Please do not share any personal...

Thanks to previous player feedback, we already have this issue logged, and it is in the team's backlog for further investigation. TSW2: Outward...

Hi all, I can confirm that this is on our radar. We are tracking an issue related to the DBpbzfa 767.2 from the DB BR 182 Loco add-on. We do not...

Hi jan_hb , By "default TSW3 routes" do you mean the Standard Edition routes (Cajon Pass, Kassel-Wurzburg & Southeastern High Speed)? The default...

Just tested the below on PS4/XSX/Steam and the coal pile was collectible on all platforms. LPC: Fixing a Hole G15 - Complete all route tasks on...

Hi jan_hb We are very sorry to hear that your game is crashing and would like to ensure we have a detailed account of the problem. Could you...

If you are on a PC, we would highly recommend that you troubleshoot the problem by using our Experiencing Technical Issues Guide.

Hi NotDavid Could you let us know what platform you are playing on, please?

Please take a look at the following support article, which could explain why you are experiencing issues. Mastery/Password/Login Issues If you...