Hi all, we can confirm that this issue has already been logged after receiving a support ticket. Although we cannot say when this may be resolved,...
Hi all, there seem to be many different issues here, but we are missing important information, such as Dovetail Live account ID, platform, and...
Hi all, please be aware that there are multiple duplicate threads about this issue, which is making it more difficult to provide updates on the...
Hi all, Please be assured that we have a fix in QA for Train Sim World 2:Collectors Edition owners. Hopefully, we will be able to share more news...
Hi pveezy , While PlayStation 5 is not the most user-friendly system for cross-platform downloads we've seen, it should make it easy to manage...
Hi pveezy, This appears to be a system level download issue rather than an issue with the game. Furthermore, you may find the following PS5...
This issue is already being discussed with feedback here: https://forums.dovetailgames.com/threads/1-92-has-bricked-tsw2-ps5.61814/#post-569538
Hi ibanez#4068 and johnmsaylor This is not a legacy content issue, therefore, product key claims would not be the correct way to report this...
Hi longiecrane#3087, Thank you for the info. Do you happen to recall which routes were mentioned in the error message you received? Would it be...
Hi rustyknight07 , We have just answered your question here:...
Hi rustyknight07, We are glad to hear your game is back to normal now. However, if you don't have a valid purchase receipt for Hauptstrecke...
Hi rustyknight07 If all your purchases were digital, could you make sure you have covered the following options, please? Activate PlayStation 4...
Hi rightontrack#2720, We are not sure why this update prompted this message, but if you see something like the below screenshots, please complete...
Investigations are still in progress. At this time, the Birmingham Cross City route add-on only appears to be unavailable in-game for players with...
antony.henley before you uninstall anything, can you move the PS4 game and add-on to the internal storage, so we can rule out the possibility of...
Hi antony.henley , It is a known limitation of PS4 games that you cannot remove an add-on without uninstalling the game. However, it should still...
Hi Railmaster , I can also confirm that the New Journey BR423 SKA is working on PS4 too. The only known issue is when you select the BR 423...
Hi antony.henley try using the PS5 specific instructions here:...
All feedback is welcome, thank you for sharing your experience. andyscotland here is the Rotunda building, as seen from Birmingham New Street...
Railmaster and tommi_madsen could you both provide us with a complete list of the add-ons you currently have installed for Train Sim World 3,...
Thanks tommi_madsen As a process of elimination, could you make sure you have covered the two options in the following support article, please?...
We do recognise that this issue only appears to be affecting the PS4 version of Birmingham Cross-City, regardless of which console it is played...
This issue has been fully resolved now, without the need for a workaround:...
Please be informed that this issue has been permanently resolved now:...
Update here: https://forums.dovetailgames.com/threads/missing-kassel-würzburg-peninsula-corridor-on-ms-store-xbox-pc.61248/
Hi Tigert1966 , Thank you very much for the information you have provided so far, it is much appreciated. The issue is currently under...
Hi bobbobberdd , We are very sorry to hear about this, and so we can discuss this in more detail, could you raise a support ticket, please? Try...
Bradley Can you power cycle your console and try again, please?...
Please be assured that if you purchased the New Journeys Expansion for TSW 2 on the same platform and account as you are playing Train Sim World 3...
Hey Tonto62, glad to hear you solved it!
Just tried this and didn't have a problem adding the Rail Head Treatment Train to my basket, all the way up to entering payment details. You could...
Hi RLB , Thank you for letting us know, and we are glad to hear that you have found a solution. System instability as a result of overclocking is...
Tigert1966 Princess Entrapta or anyone else experiencing problems. Please ensure that you troubleshoot the problem by power cycling your console....
Hi tft#6439, Unfortunately, it doesn't look like you have tried contacting Dovetail Support yet. However, we have taken a look at the Dovetail...
Hey all, If you have already re-enabled your connection to Dovetail Live in-game, please try the following. Rebuild the Database to reset the...
The add-ons you have mentioned are not available for Train Sim World 3 on PlayStation yet. Please refer to the following link for the PlayStation...
Hi RLB, Unfortunately, there is very little we can do to help from the forums, as we currently know very little about your computer. Therefore,...
Hi all, we are extremely sorry about these issues. We have passed this information on to the development team for further investigation. For now,...
Hi Tigert1966, The Microsoft Store isn't the most user-friendly platform, but hopefully we can establish what is going wrong here. Could you use...
We're glad to hear your game, is working now. We have no plans to support DirectX 12 in the near future.
Hi all, please restart Steam and this will prompt the game to be updated. Once the download has been completed, the issue should be resolved.
Hi davil, DirectX 12 is not officially supported, nor are modified game files. Please complete a clean reinstallation to ensure that your game...
Thank you for raising this. We are investigating.
Hi Tigert1966, Could you try the following workaround which was originally posted for Train Sim World 2, please? The Microsoft Store on PC has...
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