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Thank you ronaldmack , We will inform the development team and chase this with them this morning. To help with our investigation, could you...

Hi TripleJ814 , Could you get in touch with Dovetail Support, with your Humble Bundle purchase receipt and the Clinchfield U36C key you were...

Hi CajonPass2022 , we are very sorry to hear that you have been unable to access Journey mode for West Cornwall Steam. The issue has been raised...

Hi ronaldmack , What do you see when you go To The Trains > Choose a Route > West Cornwall Steam > Timetable > LMS Jubilee > Any Livery >...

Hi sequencer2k16 , If you are using manual firing, could you try it again with automatic firing and see if that helps, please?

Hi, this has already been discussed and solved in the following thread:...

Hi nepclassof84 , Thanks for letting us know. I've reproduced the issue myself and will log in for further investigation with the team.

Hi bosseye , I can confirm that the "Time to Glas Go" scenario is still working as intended on Steam. If it helps, please review the following...

Hi admiral4, Could you be more specific, please? If you would like to, there is a community guide on the Island Line 2022 Collectibles here:...

Hi BoxedRails , I can confirm that Train Sim World 2 is still working normally on PS4. However, PlayStation Support do provide some...

See Step 12 and reach out to the support team with the requested information. The more detailed you can be, the faster we can help you.

Glad to hear you tracked down the problem! Antivirus software can be a little too protective at times.

DXGI would be referring to DirectX Graphics Infrastructure, which is an API the game uses to communicate with your graphics card. The error would...

Hi hpa#3012 , We understand that crashes can be frustrating, but we have you covered. Please refer to the Experiencing Technical Issues Guide for...

Hi feliusdrawn , ShaneS89 , I can confirm that we are not seeing any problems with services on the ScotRail Express. Furthermore, the two services...

Thank you, johnbirch#4603 , we have seen the same problem and will feed back to Rivet.

Hi InDustReal , Could you try some troubleshooting with the Experiencing Technical Issues Guide, please?

Hi ymy#4716 would you be able to submit a support ticket, with the following information, please? A list of which add-ons you have installed....

Hi robertatkendal , when you have the time, it would be very helpful if you were able to submit a ticket with details of the livery you have...

ehz0689 Could you confirm whether this is still a problem, or has it been resolved, please? If it is still a problem, could you provide a...

Hi ehz0689 , Could you make sure you have downloaded the update that went out yesterday evening, please? I have tried to reproduce this issue...

Hi Thelonius16 Please be advised that we are aware of the issue, and it has been logged for investigation. However, due to the randomness of the...

Hi collin#2804 Are you able to provide an example and screenshots, please? Please use specific loco names, services and locations.

Hi all, we can confirm that these services are working as intended on a vanilla installation (unmodified). Therefore, it would suggest that these...

Joe Wagner If you have been using mods, you will need to complete a clean reinstallation of the game to ensure that it works as intended. We...

Hi Joe Wagner , Have you ever installed mods, and have you tried verifying your game files with Steam? If you have used mods before, you may need...

Unfortunately, there seems to be a lot of discussion around the G502 having a double click issue. For me the issue was intermittent, so it was...

Depending on the mouse you are using, it could be a faulty mouse click mechanism. This could lead to unintended double-clicking or "unclicking"...

Hi nikolast , Please take a look at the following support article: Why do I get a "Failed to Create Profile" error in Train Sim World?

Thank you, pessitheghost , much appreciated.

Hi all, while it is useful to have a summary of players observations, we still need individual reports with specific examples to give internal...

Hi ben#4046 , Please note that you can't use your Dovetail Live login on Support. You will require a separate account or login with a...

Hi ben#4046 , We are very sorry to hear that your game has crashed during a gameplay on London Commuter. It's perfectly understandable that you...

Hi SteveRail, Thank you for your suggestion, but this doesn't seem to work on PS4. Have you been able to make this work consistently, and are...

Live for PlayStation now: https://store.playstation.com/en-gb/product/EP2866-PPSA07618_00-TSW3EDINBURGHGLA

Hi Princess Entrapta , Not to downplay the issue, as we do have it logged for further investigation. However, you can cut out most of the cab...

I can confirm that we are looking into why certain Steam achievement for Edinburgh - Glasgow are not unlocking.

Thank you for lettings us know. Yes, there were two updates coinciding with the Steam release.

Hi sophieclarke1983 , Sorry, the situation can be a bit confusing, as there were several updates for DLC and Core yesterday. Furthermore, the...

Hi NotDavid Is your game up-to-date and are you using any mods? The ScotRail decals shouldn't be visible in the livery editor and I am unable to...

Please restart your console and check for updates.

Thanks for the info. I've reproduced the problem and logged it with the team for further investigation.

Please note that there is no official support for a mouse or keyboard on consoles. The game was designed to be played with a controller on console.

hi thenoob#2072 Please submit a support ticket with more details, so we can understand how we can help you.

Hey all, if you are having trouble using the guard panel, please make sure you are following these instructions: Press the Door Handover button...

Hi toti We have a comprehensive article about using legacy add-ons on TSW 3 here.

Hi all, the Dovetail Live team are looking into why this issue persists, but at this time the cause is unknown. However, we will strive to restore...

Playing on a PC? If you are on a PC, we will need you to troubleshoot the issue by completing our Experiencing Technical Issues Guide as there are...

I've been informed by the Dovetail Live team that there was a temporary blip on the authentication server over the weekend, which could have...