Update 12th June 2026: Work is now complete and everything should be back to normal!
Update 12th June 2026: Dovetail Live is back up and players will be able to log back in. However, we are still working on Mastery Rewards so they...
Hi antony.henley If it's crashing when loading a specific piece of content then it would be a separate issue to the crashing when launching the...
Not within the scope of this update I'm afraid as that is a content specific issue.
Hey trpted , very sorry to hear this. However, it looks like you have a support ticket in with us so we will continue the conversation there. For...
Hi all, the fix is now live. Sorry for all the trouble this has caused, but hopefully you can all enjoy the game once more now.
To update, we have a fix in certification now. Once this has been approved, we will push the update live.
Update: The process is taking longer than we expected due the incredible number of players that now participate in Mastery Challenges. We...
Very sorry to see this saga continue. This really should have been caught earlier, and we are sincerely sorry for any upset it may have caused....
Mastery will be down for most of this morning as we complete essential maintenance. During this time players will not be able to connect to the...
Update regarding PS5 players crashing when launching the game - 10th June Following last Friday's update which was primarily for PS4 players we...
Thanks antony.henley that's really useful to know. Glad it helped!
Hi again, an update for PS5 players has just gone live. Could those affected, update at their earliest convenience and let us know how you get on,...
Hi all, understand this is frustrating time for all. To update, we have a candidate fix with our QA team now. If this gets the green light, we'll...
Update: We've found that you also need to have Birmingham - Crewe installed. This may not be intentional, so we've fed this back to the developer.
Hi iAspex the layers menu does not impact playable services. However, the developer has confirmed this is an issue with the timetable, not your...
Unfortunately, the team are still investigating, so we have no meaningful updates to share right now.
Apologies for the delay. Mastery for Trent Valley is live now!
Hi thatleedsguy#8590 this thread is specifically for PS5, but any remaining launch issues on PS4 can be resolved by rebuilding the PS4 Database.
marcsharp2 Completely understand your reservations. The team are on it!
Hi all, very sorry to see this. The team are aware and investigating. Will let you know as soon as we have an update!
Just having a go at demystify some of the speculation around of the game. No conspiracy theories ;) All games intentionally reduce detail in low...
Just to preface this, I think Running Train is really cool and I'm very impressed by what they've achieved with a tightly focused vision for this...
Great, thanks for letting me know. I'll mark the thread as resolved!
locobilly did the clean re-installation also solve this problem?
Sorry it took so long, but glad to hear it's all working now!
Hi marcsharp2 , Sorry to hear. Are you definitely using the PS5 version? You will see a PS5 logo next to the game name on the home screen. If...
Thanks for the update!
Hi tcmikaelsouza Understand your concerns, but have you tried rebuilding the PS4 database? We've already had a lot of positive feedback from PS4...
Hi roadofsteel#5861 sorry to hear this! Have you tried reinstalling the game and rebuilding the PS4 database?...
If you've been using mods a clean re-installation of the game may be necessary to fully remove any problematic files.
Hi locobilly , Please review your mods and complete a clean re-installation of the game if necessary, as recommended in your other thread.
Hi locobilly using mods full stop is a known risk. Mod managers typically miss smaller mods, so they are not a reliable way of removing them. I'd...
Hi locobilly , sorry to hear about this, but is it possible this is being caused by mods?
Thanks for flagging and checking out your mods first. We believe a number of add-ons have been affected by a core change to formation logic. We...
Update regarding crashes on PlayStation 4 consoles (02/06/26) The team have identified the likely cause and a potential solution is in progress....
Unfortunately, Matt has already explained why this is unlikely to happen here:...
Glad to hear it's resolved itself!
Hey all, We are truly sorry the update has caused PS4 players so much trouble. Rest assured, an internal investigate is underway and we are...
Hey dal#7945 sorry to see this. Unfortunately, this may be one only Xbox Support or time can solve:
Hi tcmikaelsouza , Very sorry to hear about this. What troubleshooting have you done so far?
Summary: NVIDIA has released a graphics card driver for Windows and Linux that contains "high risk" security vulnerabilities. They have since...
Train Sim World 6 has now been removed from PS5 Pro enhanced lists.
This is frustrating to hear, at this time Humble support is your best option. Unfortunately, we are not able to provide the vouchers ourselves,...
Train Sim World 6 is no PS5 Pro Enhanced, so not sure how it got put in this list. We've republished the game and hopefully that will fix things....
Hi MP600 sorry to hear this. However, your voucher should still work as the expiry date was updated for everyone. Please try your voucher again...
Hi huskertwolf#8742 , Sorry to hear about this. The best place to start is our technical guide. This will help you troubleshoot the problem, and...
Hi all, we've updated the "I'm not moving from this seat" challenge, and it should be possible to complete now. Apologies for the inconvenience,...
Hi all, we've updated the challenge, and it should be possible to complete now. Apologies for the inconvenience, but we hope you enjoy this...
Rest assured, we are aware of the issues surrounding the "I'm Not Moving From This Seat" challenge. The team are investigating and we hope to...
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