Tigert1966 Please be assured that we haven't forgotten about this issue. It is still on our radar, and we will continue to bring it up with the...
Hi drpneumatik#6468 , Could you try this support article, please?: Why do I get a "Failed to Create Profile" error in Train Sim World?
Hi SD40Australia Please note that Direct12 is not officially supported and may make your game more unstable. Furthermore, I've not seen any...
Hi SD40Australia , Modifying your game in any way (including .ini edits) can have a negative impact on your game. To ensure that the game works...
hi deaconblues2067 , Please contact Dovetail Support with the email address you use to sign in. Do not post any personal information here.
If you find something you think is wrong, the best thing you can do is report it. The more specific and detailed information we get back from...
Hi dnv3 , We are sorry to hear about your experience. However, given the graphical glitches you have shown us, there are likely to be serious...
Richard CZE Could you submit a support ticket, with a video clip to demonstrate the problem, please? How to capture gameplay and screenshots on...
Hi Connor Eaton What graphics card do you have?
Hi david5150 We have sent you troubleshooting instructions through your support ticket. At this time, we believe this is an isolated incident....
Thank you for your patience, and please accept our apologies for any inconvenience caused. We can now confirm that the Class 700 is visible...
Hi all, We can confirm that Microsoft has resoled the problem and Great Western Express can now be downloading again, as you normally would....
jiroo#5329 , Great Western Express being missing on Xbox platforms is an unrelated issue. Please get in contact with Dovetail Support if this is...
It seems like a temporary issue with the Microsoft Store. Could you try again now, please? The Class 700 product page is currently accessible from...
Hi pessitheghost , I've just downloaded the Class 700 on my Xbox Series X with any issue. Could you make sure you are using the recommended...
For players experiencing crashing on PC, please ensure that you have removed any mods. A clean reinstallation may be necessary if there are...
Good news, we are making progress and Microsoft have potentially found the issue. We will work with Microsoft to get this fixed ASAP.
Creators Club appears to be functioning normally. I can use all my subscriptions in timetable mode. Under the livery designer, the locos are meant...
Hi all, At this time, there is no known workaround for this issue, and we are waiting to hear back from Microsoft. The common trend suggests this...
Hi justin#2910 , There is no option in TSW 3 to simply import add-ons. The option you were referring to would be asking you if you wish to import...
Hi Becks_23 Those Razer Blade laptops are known for getting extremely hot, so as heliq said, it may be worth reducing settings and using a Max FPS...
Very strange, although i'm glad to hear that it has been resolved. Worth keeping an eye on.
Hi Princess Entrapta , That is frustrating, as personally I've not experienced any problems with the Glossop Line on an Xbox Series X. Is this...
Please note that modifying your game files is something you will have to do at your own risk, as it may not have the desired result for everyone....
Hi chris#8296 , please see our troubleshooting guide here: Troubleshooting Technical Issues Guide
Hi krk0445, If you are experiencing crashes on a PC, please use our troubleshooting guide as your first point of call:...
Troubleshooting steps here: https://dovetailgames.freshdesk.com/support/solutions/articles/80000896131 Always remember, there is a good chance...
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