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Hi nwp1 , please use the Xbox App for PC guide provided on the knowledge base: How to Manage Your Games & Add-ons on the Xbox App for PC DLC is...

Hi dal#7945 , If you are getting a new Xbox you will need to designate it as your home Xbox, otherwise you may have trouble accessing digital...

Hi phil#6296 , there is a control guide on the pause menu. Just moved across to the Control Guide tab.

If you have any further troubles, please reach out to Dovetail Support with your DTL username: https://support.dovetailgames.com/

Hi blackhawk163 , Sorry to hear that you are struggling with the Xbox App for PC. If something doesn't show us, please run through the...

Dovetail Support has moved. Now, you can find us here: https://support.dovetailgames.com/hc/en-us or via the link at the top of the page.

Are you using TAA and Screen Percentage set to 100%? There's only so much AA can do with so few pixels.

Update 10/09/25 - Layers and platform differences updated.

Steam Deck and other mobile PCs are not officially supported, but Train Sim World 5 runs well with the right settings and TSW 6 is expected to do...

I'm sorry to say that legacy add-ons have not been updated for the TSW 6 launch. The same platform limitations still apply.

Hi ludwigtails , Dovetail Live has nothing to do with save games, this is a common misconception. Your saved data is stored on your laptop. To...

Update 05/09/25 - Signal Delays will be compatible with legacy content, but temporary speed restrictions are only applicable to new TSW 6 content.

You're welcome! Instructions are pinned to the top of the Troubleshooting & Issues forum for easy visibility.

As mentioned elsewhere, it is just too much work for our platform partners to set up the entitlements for all the connected games. While we create...

If you want backwards entitlement, you can still purchase the add-ons for TSW 1-5 from the store. Naturally, new routes won't work on older games...

You could always play your old routes in Train Sim World 5, albeit after working through a less than ideal upgrade process. Sadly, we were making...

Hi lovetrains 3628 , If you would like to submit a support request, please visit: https://support.dovetailgames.com and click on Submit a Request...

Apologies for your trouble. This was a problem because of how entitlements work on the PlayStation Store. Each store page for an add-on used to...

Update 04/09/25 - A few add-ons will now be available after the TSW 6 launch on the Epic Games Store

The Training Center/Free Starter Pack now includes the SD40-2, BR 146, Class 323, Class 66, and the 8F steam locomotive.

Hi stujoy Unfortunately, this was due to Train Sim World 5 having backward entitlements for older games. Therefore, each store page for an add-on...

Hi markuswolff , thank you for the flag. I've raised this with the team. For clarity, these add-ons should be Play Anywhere products and will be...

The HSP46 will also be free for TSW 6 players if they own MBTA Commuter. Of course, you will need to wait till the full release date to claim this.

Rest assured, nothing else is changing right now. Please use the FAQ for guidance, as speculation can quickly turn into misinformation in the...

That information will be confirmed if and when we announce another game in the series. As we haven't got Train Sim World 6 out of the door yet, it...

Yes, older content is still forwards compatible with TSW 6. Not everything is compatible going back to TSW 1, so please check the FAQ. Too soon...

Sorry, you may not have been aware of this change. The Train Sim World 6 FAQ has been shared on all the major social platforms, giving everyone...

Backwards compatibility was never an advertised feature on store pages. It was an added bonus that unfortunately is no longer feasible.

Purchasing a Train Sim World 6 add-on comes with no backwards compatibility. If you were to purchase the TSW 6 version of Northern Trans Pennine,...

Hi TSW Nathan , thanks for highlighting. I've logged the issue and hopefully the key art will be swapped over soon, to avoid any further confusion.

Hi cyrill.kroonstuiver , Train Sim World 6 content will not come with backwards compatibility for older games......

It's possible, but chances are we will see some crashes unless the mods are updated. So I'd recommend that you start with a vanilla installation...

Hi dal#7945 It takes a significant amount of time and effort to create the store pages, set up the entitlements, and upload the content across...

We are working with Steam to get everything live before Early Access. A few add-ons are still pending, so please bear with us!

There are no conflicts between TSW 5 and 6 (or any other game in the series). You can be signed in to as many games as you like.

Rest assured, we are working with Steam to get everything live. It's a huge task and a few problems are inevitable, but it'll all be cleared up...

Leave TSW 5 installed for now, transfer your profile on launch day, then do whatever you want with TSW 5.

As mentioned, it all takes time and needs to be planned in. Unfortunately, keeping the full library up-to-date with new features is an...

Please check out the Train Sim World 6 FAQ for more specific platform differences.

Rest assured, it's not a matter of "never" when it comes to compatible content. However, it may require a substantial update to that content,...

All services are up and running. Perhaps it was a temporary connection issue?

The error means your graphics card driver crashed. Are you forcing the game to run in DirectX12 mode or using any mods? It could be a hardware...

Closing, as the issue was resolved by making some screen adjustments, after contacting the Dovetail Support.

It's worth considering whether it's a hardware problem. We've seen a lot of issues with 14th gen Intel CPUs, especially high-end ones. It could...

Make sure you fully close and restart the game. The game won't recognize new additions if you are running in Quick Resume. As above, variants of...

Fortunately, it sounds like everything has been resolved. Likely a temporary PlayStation Network issue.

Hi kevin hayes , sorry to hear about your troubles. Would you be able to raise a support ticket, with a full description of the problem, steps to...

kevin hayes Does it look like this? Additionally, could you let us know if you have been using unofficial mods, please? [IMG]

Hi AlexKid-Trainmaster & valentin#1030 as previously suggested, mods are the number 1 cause of TSW crashes on PC. Please remove any mods before...