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Hi Shino, It's up to Microsoft when a sale is held rather than ourselves. The ingame store brings you to the Xbox Store rather than one of our own...

Survey Monkey doesn't allow users to take a survey more than once by default. It's a professional Survey Platform so has many tools at its disposal.

Everything included in the update is listed in the patch notes:...

Hi, The patch notes cover what was included in the update so please ensure to read them:...

The update doesn't include any new trains, have you looked at the patch notes?...

Sadly only Sony can tell you the exact time they plan to have it available. This is why we only announce an estimated time based on our experience.

It doesn't sound like something released through Steam by ourselves so have you contacted Armstrong Powerhouse for support? As noted on their...

Hi, If you are running the game from an HDD I'd suggest investing in an SSD. This will improve load times and limit the frame drops which can be...

Hi Ethan, Not sure the forums template has such a feature so please try visiting:...

You'll need to either use a controller which is supported out of the box or use software to configure your controller for Xinput. This isn't...

Glad to hear it's running for now at least. If you have any further issues please send me a DxDiag via our support system:...

Hi Sannan, Have you followed all of the steps in our guide below most importantly doing a clean boot to rule out something such as your Antivirus...

To get the best detail you'll need to set scenery quality to the maximum as lower than this and the game won't load in every single asset. I'd...

Hi, You'll need to fiddle with the settings to determine what you prefer as for some a higher frame rate is important and for others detail....

Hi, Due to the age of the game, it will rely heavily on single core performance which the i3 is slightly better for as it has a higher frequency...

Hi, If your monitor is only 60hz then you'll see no benefit going above 60fps. RAM runs at one speed so both sticks would need to run at the same...

Hi, Why exactly do you want more than 60fps do you have a 144hz monitor? What ingame settings and resolution are you playing at? Single channel...

Hi, Steam installs updates automatically so there should be nothing required.

Hi Fireblade, Your friends CPU whilst on paper is less powerful than your Ryzen 1600 due to having more cores the i3 7100k has slightly superior...

Hi, You'd need to use something which makes the controller work as an Xbox style controller as out of the box it probably doesn't support this.

Hi, You don't appear to have updated your Nvidia graphics driver since October 2017 so please ensure to follow our guide below as updating your...

I'd suggest submitting a ticket ensuring to include a DxDiag as from the description something isn't meeting the games requirements and is holding...

Hi, Could be a hardware issue do you know your systems specs and have you tried updating your graphics drivers or fiddling with your graphical...

Hi, That doesn't tell us anything about your drivers etc so please ensure to follow the link below and follow each step ensuring to send us a...

Have you submitted a DxDiag to us so we know more about your system?...

Our latest editor fix was released yesterday. Please note the 32-Bit editor will continue to crash when the memory limit of the application has...

NTP is a standalone product however you do need to own TSW in order access it. From your description, it sounds like you don't own Train Sim World...

Hi, Sadly Microsoft doesn't always offer sales at the same time as Steam so right now there is no overlapping sale.

If your Steam install has updated to Train Simulator 2019 then you already have the 64-Bit version installed. To launch this you will need to...

Hi Nigel, The easiest way to use it without creating your own content would be to select it within Quick Drive and select the BR Class 20 and then...

Hi Nigel, As it's a livery it won't have any scenarios of its own. I'd recommend you read through the liveries Steam store page for more...

Where are you trying to find it ingame?

Hi Nigel, You appear to have purchased a livery and not a Route Add-On. In order to be able to use this Add-On livery product, you must first own...

Hi, The 177MB update will be the new UI features the op is referring to.

The 177MB update is the new menu interface including DTL integration and the ingame store. If you got an update last week this is likely the...

Bug fixes are done by different individuals and are uploaded in batches. Our latest batch of bug fixes was released 21 days ago:...

Hi, Please visit the support page below as this may cover the source of the issue you are experiencing:...

Hi, Upgrading to Windows 7 64-Bit will not require any additional hardware or expenditure so please refer to the guide linked to below if you...

https://forums.dovetailgames.com/threads/train-sim-world-pc-update-available-now.14588/#post-63226

Hi, What region do you reside within exactly and have you tried completely restarting your console as sometimes this prompts updates to install...

Then please ensure your hardware meets the games minimum requirements and that you have the latest version of all of your drivers installed and...

It will show as unavailable if you don't own WSR so please ensure you're logged into your PSN account tied to your purchase of the game.

Hi Pennine, What happens exactly when you try to purchase it and are you logged into your Sony account?...

As nobody else is having a similar issue at this time it seems limited to your hardware/operating system so you may want to try repairing Windows...

Hi Pennsy, Then please try uninstalling any Windows updates installed since you last had the game working to rule these out as the cause.

Hi Pennsy, What steps have you tried to follow in order to resolve your issue exactly? Have you followed the steps located on:...

Hi Capncol, Have you tried using another web browser or clearing your stored cookies for the site?

Hi Clark, The only thing you attached to your ticket was a log containing the following text: Saved log to......

Hi Mkdog, Sadly your system doesn't have much room for improvement as AIO PC's are built like laptops with very little space for upgrading. Whilst...

Hi, Luke was having to drive for nearly 2 hours to get into work each day due to the traffic between his home and our offices.