We'd obviously have loved to do the London North Western brand but weren't able to get it signed. It should automatically add it but if you run...
Correct :) Best, Steve
Hi LucasLCC, Pricing for TS 2021 Deluxe Edition is £39.99 or equivalents in US and EU zones. Hope this helps. Best, Steve
Hi longo239, We're aware and are working with Valve on it. Bear with us. EDIT: Has now been fixed. Best, Steve
Hi dunkrez, Could you drop a ticket into support so we can dig into this a bit more with you, please? Click the Support link at the top of this...
Hi dunkrez, Yes, 452.06 are the latest but, some have and are using drivers from after April 2019 which appear to be working fine. As you've...
What was the driver version though? Sorry if that wasn't clear but Nvidia needs to do both checks against version AND date. Best, Steve
Hi Guys, For both AMD and NVIDIA, please ensure you are using the latest WHQL signed drivers. For AMD you should be on version 20.4.2 (WinVer...
Hi Guys, Thanks for letting us know - this has been recorded and we'll get back to you as soon as we have some news to share with you. Best, Steve
You're most welcome! Best, Steve
Hi josh_the_tech, You'll find Vsync in the Settings menu under Screen. Hope this helps. Best,Steve
Hi Guys, We think we've fixed the problem with purchasing on the store but please let us know if it continues to be a problem. Best, Steve
Thanks viktoriborga, It's been escalated - will update when we have some news. Best, Steve
Thanks viktoriborga, Could you confirm which TSW Edition you purchased so we can check on the details? Best, Steve
Hi viktoriborga, Can you let us know which country you're in, please and have you tried rebooting your console? Best, Steve
Hi Guys, As Bart2day mentioned above, we think we've fixed the problem with purchasing on the store but please let us know if you run into any...
Hi Guys, We're still working on it and we'll update you when we have some news. Sorry it's taking a bit of time, please bear with us. Best, Steve
Hi Guys, An update on this issue, see > https://forums.dovetailgames.com/threads/disc-owners-who-cannot-purchase.25260/ Best, Steve
Hi Paul, We've posted some instructions for Collector's Edition owners at...
Thanks matjamca, This looks like the signal at Queen's Park, can you confirm that for me, please? Best, Steve
Thread locked - please continue to post in the main thread for this issue:...
Hi L89, Thanks for raising this with us - we believe this has now been corrected on our side but it may take some time to propagate throughout...
Hi Guys, Thanks for flagging this - this has been escalated internally and we're investigating. We'll try to keep you updated as soon as we get...
Thanks so much everyone! We're on it and we'll try to keep you updated as soon as we get some news. Best, Steve
Hi Guys, We're looking into this - could you update and let us know which country you're in, please? Many thanks, Steve
Hi Bryer, Thanks for flagging the re-installation issue - I've escalated this internally for further action. Best, Steve
Hi SHINO BAZ, To enable Off the Rails mode, when editing a Scenario in the Scenario Planner, select 'Set Scenario Details' (you should see it...
Hi Deltic00, Passenger saloon lighting can be turned on by using the Left-Hand Display in the driving cab as follows: From the main screen,...
Hi Rob, Great question. Whilst Scaleform (the software that handles the User Interface in Train Simulator) does use Adobe Flash technology to...
Hi treid09, Great to hear you're back up and running, and the problem is solved! Best, Steve
Hi Peter, You might find this helpful: If a customer buys Chiltern Main Line via Steam, there is no need to separately purchase the European Loco...
If this is a recent issue that's just started it could be caused by a number of things. Most typically is related to excessive memory use and/or...
Sometimes Windows can incorrectly handle the window focus when changing from Full Screen to Windowed mode. Once the Splash screen disappears (the...
There are typically clauses built into the agreements we sign with Licensors that prohibits the sale of content featuring their brand once an...
Train Sim World 2020 Update – 16 June 2020 Today we are bringing an update to Train Sim World 2020, this adds support for the upcoming BR Class...
Train Sim World 2020 Update – 15 June 2020 Today we are bringing an update to Train Sim World 2020, this adds support for the upcoming BR Class...
Hi jstange, As soon as we get an update on when the BR 204 fixes are through testing, I'll update you with details. Whilst I can't speak of why...
Train Simulator 2020 Update: SBB RABe 523 Loco Add-On – 10 June 2020 Today we are bringing an update to Train Simulator 2020: SBB RABe 523 Loco...
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