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Hi Plastic Pal, I believe the issue has been fixed and we are in the process of rolling out the update to fix the Class 47, probably likely to go...

Hi jstange, So, firstly, we never withhold patches except when one or more of the following prohibits publishing of a build (what we call each...

Thanks PlasticPal for flagging this with me. Hi No.1Deltic, Sorry to hear you're having problems. We'll need some details from you so I'll drop...

Hi Cyclone, You seem to misunderstand the situation. Customer Support is still manned, even without a dedicated advisor at the helm. However, in...

Hi ChocoboPete, We've checked and the store is working normally, we're not seeing any issues at our end. Is it possible it could be a DNS issue?...

Hi Cyclone, Sorry to hear you've been having problems getting a response on Customer Support. Please bear in mind that we do answer tickets in...

Hi austingreyson303, Welcome to the forums :) The most common reason for the washed out display is usually caused by inadvertently setting the...

Hi 777Gaming, Yes, there's a specific process to publishing content on Steam via us. Developers, in the first instance, make contact with our...

Hi Guys, Just to update you that the fix is in the process of being rolled out and would expect you to get a download very shortly. Please let...

Thanks JJTimothy, Appreciate the confirmation - in our testing the Pendolino also appeared to be loading in fine too. We'll see if we can get...

Hi Guys, A fix is now in testing and, pending how that goes, will be rolled out likely within the next 24 hours. Will update when we have...

Hi Guys, Just to chime in on this - worth noting that the Loco and Asset packs are also included with some other add-ons you may have purchased...

Thanks PlasticPal, Really useful post, thanks so much for the detail. Particularly enjoyed the bit regarding the 180 :D Best, Steve

Hi Webbshire, Welcome to the forums :) Thanks for confirming the FCC Class 377 is also failing to appear in-game. We are actively investigating...

You're most welcome PlasticPal :) We're not convinced the issue is completely resolved as yet. We're tracking a few other items that may be...

Hi PlasticPal, It was the result of a Steam Client Update that revealed a long standing bug in our own product configuration. It wasn't a fault...

Thanks so much for confirming that for me Rob, great to hear. Best, Steve

Hi All, We've just pushed an update live that should address this issue. Please let us know if it continues to be a problem after you've...

Hi All, We've just pushed an update live that should address this issue. Please let us know if it continues to be a problem after you've...

Hi Guys, We've noticed some language and behaviour in this thread that violates our Terms of Use that you all agreed to when making an account...

Hi PlasticPal, If our servers stopped working the worst that would happen is that the in-game store would be empty and there won't be any means...

Hi freddyhughes2018, Thank you for reporting this issue. We are currently investigating this and will update everyone when we have some news....

Hi Twistedredblack, Thank you for reporting this issue. We are currently investigating this and will update everyone when we have some news....

Hi Alan, Unfortunately, we're down a person in Customer Support at the moment which is probably why there's a bit of a delay in getting back to...

Hi Daniel, To start a PM with a member on this forum, you just click their name in the left and then click "Start a Conversation" - which is the...

Hi tokatails08, Have you tried speaking to Xbox Customer Support? Best, Steve

Hi Daniel, Appreciate it's frustrating but I have been advised of this issue and I'm looking into a possible solution that I could use your help...

Hi Tim, Welcome to the forums :) The issue you're seeing is because your Intel HD Graphics 4000 is not suitable for Train Sim World. We...

Thanks Guys, We're in touch with Microsoft and will update as soon as we have some more news for you. Please rest assured we are actively working...

Thanks Guys, We're in touch with Microsoft and will update as soon as we have some more news for you. Please rest assured we are actively working...

Thanks Guys, Have you tried power cycling your xbox and checking to see if there are any updates available? Best, Steve

Hi Guys, We think we've traced the problem and it should hopefully begin resolving itself in the next hour. Please let us know if this remains...

Hi Guys, We think we've traced the problem and it should hopefully begin resolving itself in the next hour. Please let us know if this remains...

Hi Oo7 BELL 7oO, Thanks for letting us know - we're looking into this for you and will update once we have some info for you. Best, Steve

Hi Guys, Thanks for raising this - we're looking into it. I'll get back with an update once we've got some info to share. Best, Steve

Train Sim World 2020 Update – 12 May 2020 Today we are bringing an update to Train Sim World 2020, this update brings an update to the ‘Cutting...

Hi Guys, The update is a core update for enabling the upcoming M3 - we'll have some update notes for you soon in the usual thread. Best, Steve

Hi diamondderp, You can find detailed manuals for most products on this page. We're in the process of adding more console specific manuals and...

Hi tokatails08, Thanks for sharing your feedback with us. Please, could you let us know specifically which service you were running when you...

Hi Guys, The update is a core update for enabling the upcoming M3 - we'll have some update notes for you soon in the usual thread. Best, Steve

Hi Northlander, In the real world I believe it's a calculation of total brake performance vs total mass of the train which determines which mode...

Thanks Rob, The team are looking at it and will hopefully be resolved soon. Best, Steve

Guys, Reminder that offensive language and swearing is forbidden on this forum. This is defined explicitly in the Terms & Conditions you accepted...

Hi k_gentle, Welcome to the forums! The route and scenario folders are cached and the only way to remove them from the menus, once all the files...

Hi Guys, Just to remind you that at the outset we said we won't release the editor until it is absolutely ready to go out the door. The reason...

If someone is being deliberately obnoxious or annoying, you can always drop Dmitri or myself a PM and we'll take care of it. I also believe...

...or you could create a support ticket so it gets properly logged in our system ;) Best, Steve

Some interesting viewpoints in here. Suffice to say, from our perspective, 85% of all complaints over the last year have been related to the...

Hi All, The Downvote option was meant as a means for someone to disagree with a post without having to get into a confrontational situation. We...