Hi stujoy, Thanks for raising this with us and sorry you feel like you're being spammed repeatedly. At this moment in time, there is no...
Hi doc_woods, Ah, just spotted you provided a different ticket number. Looking at your ticket and the actions taken, I can see that things have...
Hi doc_woods, Thanks for providing the ticket number - unfortunately, it appears that ticket was probably under our old system so I'm not able to...
Hi doc_woods, Please can you provide me with your previous ticket number so I can look into this for you? Or, alternatively, send me your email...
Hi tried09, No problem, this felt like you were asking some different questions to the other one but happy to shed light on what is otherwise a...
Hi treid09, The disclaimer (the wording you see in small print) is essentially just a statement by the seller that they acknowledge the...
My pleasure treid09 :) Best, Steve
Hi treid09, As ARuscoe rightly said above, when representing or reproducing the brands (logo, livery/paint scheme, wording, etc) of other...
Hi treid09, Technically, you're correct, reverse engineering any part of a product that we've made is not only a violation of the EULA but also...
Hi John, There's a very easy method to reset your graphics settings without starting the software. Simply go to your Railworks folder...
Thanks for the head's up guys, we're on it! Best, Steve
Hi huchanron2, If you haven't already done so, please can you get in touch with Customer Support @ https://dovetailgames.kayako.com and provide...
My pleasure John, Best, Steve
Hi John, In the same way as every year, everyone gets a free update that improves the core software technology and any bug fixes we've made. We...
Thanks for sharing this Gabe_1.0. No need for you to submit a ticket, I've already passed this to the respective individuals to add to our...
Hi coreym, Thanks for raising this. The emergency brake is rarely used and can only be activated by hitting the appropriate slam switch in the...
Hi Paul, Welcome to TS2019 and the forums. There's some steps you need to take before those locos will be available for you to place in the...
Hi LanaChapada, Sadly, no news to share right now but can assure you it is still progressing. Fully appreciate this is really frustrating but we...
Train Sim World Update 26th June 2019 The latest update for Train Sim World brings in appropriate product fixes for the Amtrak SW1000R Loco...
[IMG] Union Pacific “Omaha” and “Idaho,” the latest classic 1860s from Smokebox, are now available for Train Simulator! Read the full article...
[IMG] The special and captivating experience of American branch line railroading is coming to Train Simulator, with Norfolk Southern’s N-Line!...
[IMG] Coming soon to Train Simulator, the scenic island railway that traverses the hills of Rügen between Stralsund and Sassnitz. READ THE FULL...
[IMG] The state-of-the-art ÖBB 1293 is coming soon to the Steam and Dovetail Games stores, courtesy of RSSLO. READ THE FULL ARTICLE
[IMG] As your collections have been growing, one of the common questions coming into us has been about how to share locomotives between routes...
Hi ph-bvo, There is an update in progress but I'm unable to confirm when that will be - we'll let you know at the appropriate time. Best, Steve
Hi ARuscoe, Indeed, and we certainly wanted to give a choice on whether to default to 32-bit or 64-bit and did investigate this further with...
Hi Rob, Thanks for sharing this with us. Are you able to give us some steps so that we can attempt to reproduce it in the office - any particular...
Good to know, thanks Gordon
Hi ARuscoe, The default to 32-bit is simply due to us not wanting to alter the startup process for players who still use 32-bit operating systems...
Would be nice but that kind of control is not really standard operating practice for drivers in regular operating service. However, giving...
Thanks guys, This sounds like a problem with the in-game store again, have flagged with our Retail Team to look into. Best, Steve
Hi Sintbert, Thanks for sharing that with us, I'll make sure it's shared with the team. Best, Steve
Interesting thinking, thanks ARuscoe. That is the ultimate goal is to get them into the software but I'm not sure we're anywhere near that yet....
Hi Guys, All is noted on the Class 33 manual, I did want to do a manual but the person I was relying on for the information was away on holiday...
Virtually every commercially operating railroad/railway in the world uses electric motors to operate the vast majority of switches. These switches...
Hi Guys, Just to update you on where we are with this. So further to Luke's post, after extensive investigation, we think we have a fix that's in...
Sorry to disappoint but I have been reading these... this has been logged for further investigation but would appreciate some reproduction steps....
Hi TinTin_57, I don't have any news on when the achievements will be fixed but I do know our team have been hard at work trying to get to the...
All drivers in the UK are required to learn every square inch of a route, and are required to sign their name to confirm their understanding (and...
Hi Tony, Sorry to hear you've been having problems with Train Sim World but glad to hear you've managed to get up and running again. I'd really...
Hi kylerust266, You may find the relevant section of the official Developer Documentation some help in understanding the user interface and...
Ok thanks pompeygeorge, could you give the version numbers as requested please? Could you also try uninstalling and re-installing? Best, Steve
Hi pompeygeorge, Could you confirm you've received the update from this morning? Also, could you give us an indication of which content you own...
Hi TinTin_57, Thanks for getting back to me. The Class 47 mileage is combined - so it contributes to the global achievements which we felt was...
Hi TinTin_57, There are two Class 47s in Train Sim World, the BR Green Class 47 that is only playable in West Somerset Railway, and the BR Blue...
Hi LimitedEdiition, Could you elaborate on why you think the Tractive Effort/Braking Effort is still bugged? From the screenshot you've provided,...
Morning Guys, As promised, herewith another update. We've completed our checks and pushed an update live, which will go out to you at around 10am...
Hi Guys, Just to keep you in the loop - we've been busy working out the root cause of the issue and we think we've nailed it. We're in the...
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