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33 Replaces 47 Services, Big Bug

Discussion in 'Known Issues & Bug Reports' started by pompeygeorge, Jan 8, 2019.

  1. pompeygeorge

    pompeygeorge New Member

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    Since the 33 has downloaded, I can no longer select to play with the 47 in service mode and I believe everyone is having the same problem.
     
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  2. rainbirds

    rainbirds New Member

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    I have the same problem!
     
  3. Crochunter1970

    Crochunter1970 Active Member

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    Yep. 47 has disappeared completely from service mode. This will need to be hot fixed quickly by Dovetail games.
     
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  4. Crochunter1970

    Crochunter1970 Active Member

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    And you are right calling it a 'big bug'. It effectively deleted same sized dlc from the game.
     
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  5. gergonemes

    gergonemes New Member

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    I have same problem, please patch quick!
     
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  6. volvolover1972

    volvolover1972 Well-Known Member

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    When you say the 47 no longer shows up in service do you mean like as AI or for you available to drive? Also the 33 and 47 are supposed to share the same services.
     
  7. Crochunter1970

    Crochunter1970 Active Member

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    The 47 no longer shows up as a option to drive in service mode. Only the 33. 47 no longer exists to drive in service mode.
     
  8. gergonemes

    gergonemes New Member

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    On the XBOX Train Sim World community site, it was announced that Microsoft did not distribute an update, but was about to arrive soon.
     
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  9. Crochunter1970

    Crochunter1970 Active Member

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    Thanks brother. I just read this. Good news.
     
  10. iAspex

    iAspex Active Member

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  11. ARuscoe

    ARuscoe Well-Known Member

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  12. Alex01

    Alex01 Active Member

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  13. gergonemes

    gergonemes New Member

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    Train Sim Anyone?
     
  14. Alex01

    Alex01 Active Member

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    wtf?
     
  15. gergonemes

    gergonemes New Member

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    I'm sorry that I bought class33 for money and in the game was canceled in class 47. I don't buy more dlc for this game. And developers do nothing, no news .... silence
     
  16. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi Guys,

    We were told the update went out on Wednesday - can you check you've received that update? In the meantime, I will raise it again with the team to understand what the situation is. I'll come back to you when I know more.

    Best, Steve
     
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  17. gergonemes

    gergonemes New Member

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    Thank you for your reply, no updates have been received this morning, the bug is still
     
  18. gergonemes

    gergonemes New Member

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    Only the pre-downloaded nTP was updated on Wednesday if I remember it well
     
  19. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi Guys,

    Could you try something for me, please?

    Uninstall both WSR and the Class 33 and then reinstall WSR and then the 33 - and let me know if the 47 is still missing.

    Best, Steve
     
  20. gergonemes

    gergonemes New Member

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    Thank you, if I go home from work, I'll try. (unfortunately I have to work now, although I would rather play)
     
  21. gergonemes

    gergonemes New Member

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    We tried, it doesn't work, there is no update, we ask for a quick solution
     
  22. TrainSim-Daniel

    TrainSim-Daniel Staff Member

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    Hi,

    What region do you reside within exactly and have you tried completely restarting your console as sometimes this prompts updates to install which have failed to appear previously?
     
  23. gergonemes

    gergonemes New Member

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    I'm in Hungary, but facebook says it doesn't work for many people (in UK) , no one has got an update
     
  24. Quietsmiffy71

    Quietsmiffy71 New Member

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    Having same problem. No 47 services in services list. Uk Xbox. The 33 seems to have replaced the 47 services.
     
    Last edited: Jan 11, 2019
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  25. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Thanks Everyone for letting us know about this, your feedback has been really helpful.

    Just to keep you updated - I've just been told that we've now been able to reproduce the issue here in the office and we're now working on finding the root cause.

    As soon as I get more information through, I'll update you all here.

    Best, Steve
     
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  26. gergonemes

    gergonemes New Member

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    I tried deleting-reinstallation(WSR, Class33) , not working...
     
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  27. Gigdos

    Gigdos New Member

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    As with everyone else, downloaded it 2 days ago should have read this first. Please fix!!!
     
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  28. TerryBalldriver

    TerryBalldriver New Member

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    First time I've joined a forum. Glad I did and read all of above. I'll wait till things are fixed.
     
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  29. gergonemes

    gergonemes New Member

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    there seems to be no update, the bug remains. If you want to play class 47, you must delete Class 33

    Good morning, good Monday. please fix it broken DLC-s!
     
    Last edited: Jan 14, 2019
  30. gergonemes

    gergonemes New Member

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    Hello Steve!

    Is there anything to know when will release update?
     
  31. HopesAnchor131

    HopesAnchor131 Active Member

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    Dude, be patient. Seriously. They are working as fast as they can.
     
  32. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi Guys,

    Just to keep you in the loop - we've been busy working out the root cause of the issue and we think we've nailed it. We're in the process of doing some checks and there may be a small download tomorrow morning (our time) for you. I'll be back in the morning to give you another update and let you know where we are, what to expect, etc.

    Thanks again for all your feedback on this.

    Best, Steve
     
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  33. Crochunter1970

    Crochunter1970 Active Member

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    Thanks for this Steve

    More than happy to support any developer who listens to feedback and acts on it. Cheers. Love the brand and look forward to seeing what further routes are planned.
     
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  34. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Morning Guys,

    As promised, herewith another update. We've completed our checks and pushed an update live, which will go out to you at around 10am (UTC). Please watch out for it and let us know if this remains an issue following receipt of that update.

    Best, Steve
     
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  35. gergonemes

    gergonemes New Member

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    I'v got the update, it's working. Thanks!
     
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  36. rainbirds

    rainbirds New Member

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    I also got the update and it works for me too!

    Thanks!
     
  37. BBIAJ

    BBIAJ New Member

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    All Classes are showing up for me now.

    I'm just taking a 4.75 GB update for the Long Island Rail Road DLC now, is there a change log to go along with that?
     
  38. gergonemes

    gergonemes New Member

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    Only achievement won't opened (Revv'd Up)
     
    Last edited: Jan 15, 2019
  39. pompeygeorge

    pompeygeorge New Member

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    Apparently the 47 has replaced the 09 now in service mode
     
  40. pompeygeorge

    pompeygeorge New Member

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    Only 33 + 47 showing up
     

    Attached Files:

  41. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi pompeygeorge,

    Could you confirm you've received the update from this morning? Also, could you give us an indication of which content you own so we can investigate this further please?

    Also, could you follow these instructions and provide us with the version number of West Somerset Railway please:
    1. From the Xbox Home screen, select TSW and press the Options button
    2. Select 'Manage Game & Add-ons'
    3. Highlight West Somerset Railway then hold 'X' and press the View (Two squares) button
    4. Capture a photo or write down the numbers and post it here
    Best, Steve
     
  42. Crochunter1970

    Crochunter1970 Active Member

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    Ok. I downloaded the updates for the Xbox X version. The option on WSR to play all three classes came up. Tried to load up the 47 and the game crashed to desktop.

    However . . . . I hard reset the Xbox X and loaded up the game. This time I could access both class 47 and 33 on WSR. Seems to be working fine now (touch wood). Was able to start both trains and drive them.
     
  43. BBIAJ

    BBIAJ New Member

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    Same here for me, and it's showing as "0.00% of gamers unlocked this", so I assume that it's currently bugged for everyone?
     
  44. pompeygeorge

    pompeygeorge New Member

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    Hi,
    Yes my friend said he did the update and is on xbox. He has WSR and NTP aswell as the full standard edition
     
  45. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Ok thanks pompeygeorge, could you give the version numbers as requested please?

    Could you also try uninstalling and re-installing?

    Best, Steve
     
  46. Derick

    Derick Member

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    I tried with both the 47 and 45 and it didn't unlock for me either
     
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  47. pompeygeorge

    pompeygeorge New Member

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    It works now, no problem
     
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  48. TerryBalldriver

    TerryBalldriver New Member

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    Do I take it I can purchase the class 33. Above issues have been resolved. Thanks.
     
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  49. Derick

    Derick Member

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    yes you can buy the 33 now it won't delete the 47
     
    Last edited: Jan 18, 2019
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  50. TerryBalldriver

    TerryBalldriver New Member

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    Cheers Derick. Thanks
     
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