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PC Amd Issue

Discussion in 'Technical Reports' started by no123, Nov 24, 2020.

  1. no123

    no123 Member

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    Log:
    Fatal error!

    Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0xffffff87

    0x0000000141e27a60 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141e27878 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141e156f2 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141e25301 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141a25eaf TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141b6fd0c TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140442a53 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x00000001404417db TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140a4bd0c TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140a4e2dc TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140b6e4ab TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140b68817 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x00007ffacfaa7c24 KERNEL32.DLL!UnknownFunction []
    0x00007ffad130d4d1 ntdll.dll!UnknownFunction []

    Crash in runnable thread TaskGraphThreadHP 15

    I've already created a ticket, but who also encountered this issue?
     
  2. seatsea

    seatsea New Member

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    I have also encountered the same issue (also with a 5700XT), it happens at random,
    I created a ticket a while ago. They closed it saying they escalted it to the dev team but haven't heard back since, and with no sign of it in the roadmap...
    My error is very similar to yours.
    Fatal error!

    Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0xffffff87

    0x0000000141e27a60 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141e27878 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141e156f2 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141e25301 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141a25eaf TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000141b6fd0c TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140442a53 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x00000001404417db TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140a4bd0c TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140a4e2dc TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140b6e4ab TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x0000000140b68817 TS2Prototype-Win64-Shipping.exe!UnknownFunction []
    0x00007ffe62d17034 KERNEL32.DLL!UnknownFunction []
    0x00007ffe63cfd0d1 ntdll.dll!UnknownFunction []

    Crash in runnable thread TaskGraphThreadHP 26TaskGraphThreadHP 16
     
  3. no123

    no123 Member

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    It doesn't crash for me anymore and when loading the map the game lags at the beggining now.
     
  4. seatsea

    seatsea New Member

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    Have you changed anything in particular for it to stop crashing?

    Rolling back my driver by several versions doesn't seem to have helped either
     
    Last edited: Dec 12, 2020
  5. bartolomaeusz

    bartolomaeusz New Member

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    I also have this CTD with a slightly different UE4 error message (nVidia RTX 2060 Super):

    Unhandled exception

    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    TS2Prototype_Win64_Shipping
    kernel32
    ntdll

    I first noticed this in early November, after the Preserved Collection 5 update (I own all the DLC). With frequent pauses and saves, I can sometimes finish a Munchen-Augsburg or Isle of Wight service, but Bakerloo crashes every time, sometimes immediately, sometimes after one or two stations. I have an active ticket in (to my knowledge they did not close it, escalated to the Devs and asked for my crash dump files, which I provided. Meanwhile I am playing TSW 2020 which works great, TS 2021, and Trainz 2019, all of which run perfectly (as well as many other high graphics games).
     
  6. goupil74

    goupil74 New Member

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  7. Michael Newbury

    Michael Newbury Well-Known Member

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    I have been using 20.11.1 and have no issues at all.
     
  8. Jonsutt1

    Jonsutt1 Member

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    When I play TSW2, my system crashes every few minutes. I've updated bios, chipset driver, graphics driver, LAN driver and USB driver. Windows updates are up to date. Still crashes about every 6-7 mins on average. I've rolled back graphics driver to earlier versions as suggested elsewhere, but it still crashes. Sometimes it crashes right at beginning of scenario as soon as opening scene appears and before using mouse i.e. when little on screen is moving and no user interaction is taking place.

    It's never repeatable. If I restart scenario, it won't crash at same place again. I can't tie crashing to any particular action or view. It seems truly random. I can't predict precisely when a crash will occur. Crashes always take me back to desktop with UE4 Crash Reporter window displayed. I've never had a BSOD. After a crash, TSW2 can always be immediately restarted without having to take any other action (e.g. restarting PC). TS2021 and TSW2020 work fine with no crashes.

    I hope DTG can solve it.
     
  9. Jonsutt1

    Jonsutt1 Member

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    DTG appears to have solved it!!
    This afternoon I installed the lasted nVidia graphics driver released today. When I launched TSW2 to test it, Steam automatically did what turned out to be a fairly major update (I reckon in the order of a 1GB download). I've just achieved a 45 min run on the Bakerloo Line without any crashes! Previously, it would crash every 6-7 min on average. Never had it so good!
    Thank you DTG!
     
  10. bartolomaeusz

    bartolomaeusz New Member

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    the Mastery patch today seems to have fixed it
     
  11. Jonsutt1

    Jonsutt1 Member

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    It was all going so well...
    Today I've tried to run Sand Patch Grade. As soon as I loaded training module SD40-2 Introduction, it crashed to UE4 Crash Reporter window! I restarted TSW2 and loaded the same training module. It immediately crashed again. I restarted TSW2 a third time and loaded the Fully Fuelled scenario. Again, as soon as it loaded, it crashed.
    DTG has certainly changed something in yesterday's update. Yesterday I ran Bakerloo Line for 45 mins with no crashes. Today SPG has crashed immediately each time. So maybe the crashing is now more consistent and perhaps predictable? Might be easier to investigate?
     
  12. Jonsutt1

    Jonsutt1 Member

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    I think I've solved it. I verified the Steam files and found a corrupt file. It's now been downloaded again and verifies ok. I've loaded SPG and it now runs without crashing (at least not in the 15 min I've so far run it), so fingers crossed...
     
    • Helpful Helpful x 1
  13. Jonsutt1

    Jonsutt1 Member

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    Just spent 2 hrs running SandPatch Grade's Fully Fuelled scenario. Drove from Cumberland Yard to the summit with no crashes. So far I'm very happy with Bakerloo Line and SPG. Will test some other routes tomorrow.
     
    • Helpful Helpful x 1
  14. Jonsutt1

    Jonsutt1 Member

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    I've just run an hour on Tees Valley - no crashes. Happy.
     

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