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PlayStation Can't See Tsw2 In The In-game Store!

Discussion in 'Technical Reports' started by midlandsignaller, Aug 20, 2020.

  1. midlandsignaller

    midlandsignaller Member

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    Hi,

    I set my PS4 up to buy the discounted TSW2 from the in-game store but it isn't there in the store.

    I'm I doing something wrong?

    Thanks
     
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  2. TinTin_57

    TinTin_57 Well-Known Member

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    I believe for the discount to show from within TSW2020 it would be around 9am UK time
     
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  3. midlandsignaller

    midlandsignaller Member

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    Thanks, I'd forgotten. I can see it now but it says not available for purchase as you don't own Train Sim World, I don't know why as I own it on disk (the first TSW not 2020)?
     
    Last edited: Aug 20, 2020
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  4. Dave Mel

    Dave Mel Well-Known Member

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    im having the same problem because i have a disc and it says not availiable for purchase. this is turning out to be a nightmare
     
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  5. midlandsignaller

    midlandsignaller Member

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    The only thing that I found was you can buy it without the discount on the Playstation Store and it still knows what add ons you've got.

    So might end up doing it that way.
     
  6. Dave Mel

    Dave Mel Well-Known Member

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    yep i checked as well whats saving a few quid
     
  7. 2-4-1

    2-4-1 New Member

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    I also have the game on disk (TSW Collectors Edition) & it's not letting me buy TSW 2 from within the game, saying I can't because I don't have Train Sim World (despite the fact I do & have the disk in the console, running the game). I wonder if the discount for us disk owners has been further delayed?

    If those in the know could confirm, it would help a lot of us.
     
  8. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi Guys,

    We're looking into this - could you update and let us know which country you're in, please?

    Many thanks, Steve
     
  9. TinTin_57

    TinTin_57 Well-Known Member

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    Myself and Dave Mel are both UK Steve
     
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  10. Dave Mel

    Dave Mel Well-Known Member

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    im now downloading it from the PSN store because it wouldnt let us download from the in store because of the disc.
    anyway what a few quid here and there its only £4 more in the PSN store
     
  11. midlandsignaller

    midlandsignaller Member

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    Thanks, Steve.

    I'm in the UK. This is what I've been getting, I bought the first TSW on disk and it auto updated to 2020 and now it won't let me buy it via the in-game store. E92EB420-30BD-44D4-B5EC-24386909F9E1.jpeg F59CF9F3-B7ED-446F-9713-2E5C7F7F630C.jpeg
     
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  12. bart2day

    bart2day Well-Known Member

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    Thanks for replying Steve. I am in the UK too.
     
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  13. 2-4-1

    2-4-1 New Member

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    Hi Steve. I'm in the UK.
     
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  14. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Thanks so much everyone! We're on it and we'll try to keep you updated as soon as we get some news.

    Best, Steve
     
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  15. tomblanpain

    tomblanpain New Member

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    I am in England and have the same issue!
     
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  16. Tornado60163A1

    Tornado60163A1 New Member

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    I'm having the same problem with it saying that it's not available to purchase. (I'm in the UK) (I've got the disc copy of TSW 2020 ps4)
     
    Last edited: Aug 20, 2020
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  17. bubs34uk

    bubs34uk New Member

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    Same for me
     
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  18. notyetdead

    notyetdead New Member

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    Thanks Steve, I have the same issue and use the UK store as well.
     
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  19. Emizel

    Emizel New Member

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    Same issue and I'm in the German store
     
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  20. Luke8899

    Luke8899 Well-Known Member

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    I have the same issue as everyone else here, I use the UK Playstation storefront but I am in Spain.
     
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  21. TrainSim-Steve

    TrainSim-Steve Staff Member

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  22. notyetdead

    notyetdead New Member

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  23. bart2day

    bart2day Well-Known Member

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    Around an hour or so according to the email I got from Dovetail support.
     
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  24. notyetdead

    notyetdead New Member

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    Thanks bart2day!
     
  25. midlandsignaller

    midlandsignaller Member

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    Just tried going through the in-game store again but still not working.
     
  26. notyetdead

    notyetdead New Member

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    :-(
     
  27. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi Guys,

    We're still working on it and we'll update you when we have some news. Sorry it's taking a bit of time, please bear with us.

    Best, Steve
     
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  28. midlandsignaller

    midlandsignaller Member

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    Ok, Thanks Steve.
     
  29. Housty

    Housty New Member

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    Hi. The team are working on a fix for this. I don’t know how long it will take before it’s done though. I have the same error message as well. Not happy about that at all :-(
     
  30. Housty

    Housty New Member

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    Hi. I’m in the UK as well.
     
  31. bart2day

    bart2day Well-Known Member

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    Looks like they’ve fixed it. Showing as available for purchase now. :)

    983F9D26-233A-4B02-9CDB-967BF3EE6676.jpeg
     
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  32. notyetdead

    notyetdead New Member

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    Awesome thanks Bart2day looking now...!
     
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  33. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi Guys,

    As Bart2day mentioned above, we think we've fixed the problem with purchasing on the store but please let us know if you run into any issues at all.

    Best, Steve
     
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  34. notyetdead

    notyetdead New Member

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    Yep all good, 30 minute download. Thanks Steve and DTG for fixing!!
     
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  35. notyetdead

    notyetdead New Member

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    All good Steve thanks!!
     
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  36. Housty

    Housty New Member

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    Hi everyone,
    I’ve just checked and it’s working perfectly through the in game store. Thanks for sorting this out so quickly, really appreciated ;)
     
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  37. viktoriborga

    viktoriborga New Member

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    It is not working for me
     
  38. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi viktoriborga,

    Can you let us know which country you're in, please and have you tried rebooting your console?

    Best, Steve
     
  39. viktoriborga

    viktoriborga New Member

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    sweden I don´t have it on disc and yes I have
     
    Last edited: Aug 20, 2020
  40. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Thanks viktoriborga,

    Could you confirm which TSW Edition you purchased so we can check on the details?

    Best, Steve
     
  41. viktoriborga

    viktoriborga New Member

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  42. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Thanks viktoriborga,

    It's been escalated - will update when we have some news.

    Best, Steve
     
  43. viktoriborga

    viktoriborga New Member

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  44. Luke8899

    Luke8899 Well-Known Member

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    Worked for me, thank you for fixing the problem!
     
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  45. taybarker20

    taybarker20 New Member

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    I still can’t buy TSW2 though tsw store I’m in the uk and I never had tsw on disk
     
  46. viktoriborga

    viktoriborga New Member

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    how dose it go?
     
  47. TrainSim-Steve

    TrainSim-Steve Staff Member

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    Hi Guys,

    We think we've fixed the problem with purchasing on the store but please let us know if it continues to be a problem.

    Best, Steve
     
  48. viktoriborga

    viktoriborga New Member

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    ok I can try
     
  49. viktoriborga

    viktoriborga New Member

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    it works! Thank you very much
     
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  50. midlandsignaller

    midlandsignaller Member

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    Thank You, Dovetail Team for sorting out and fixing the problem.

    I was able to buy the discounted TSW2 from the in-game store and download + installed plus I've only done a few things but all working so far.
     
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