Dovetail Live Creators Club Problem?

Discussion in 'TSW Troubleshooting & Issues Discussion' started by Scorpion71, May 19, 2023.

  1. Scorpion71

    Scorpion71 Well-Known Member

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    Is there some sort of current problem with Creators Club?

    I attempted to download a livery and scenario in-game which wouldn't let me subscribe to, now everytime I load up TSW3 it just freezes after a few seconds on the main menu.

    I went to log into the Creators Club via Dovetail live website to see if there was a corrupt download and first it told me my login details were incorrect when I knew for a fact they were correct, so opted for reset password and I've received nothing via e-mail and yes I've checked junk etc. etc. I then thought OK, I'll re-register, then all I get is Creator Club server error

    I have also done a verify of files but no joy.

    I cannot play TSW3 at the minute
     
  2. Winzarten

    Winzarten Well-Known Member

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    Yep, having the same issue, menu freezing after +-15 seconds in-game. Removing the DTG Live credential fixed the issue.

    As a SW dev, I have to say... kinda astonishing design, that an online component failure can freeze the whole game...
     
  3. daveking8

    daveking8 Member

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    I cannot play the game either, see my report in the general discussion :(
     
  4. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Hey folks. We're investigating as we speak. Sorry for any inconvenience. Will update as soon as I know more.
     
    • Helpful Helpful x 1
  5. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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  6. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    As a temporary workaround, you can manually delete your old Dovetail Live Authorisation Session, allowing you to play TSW3 (without Dovetail Live services whilst we perform the maintenance), by following the steps below:
    1. Exit the game
    2. Right-click on 'Train Sim World 3' in your Steam game list and select 'Properties'
    3. Select 'Local Files'
    4. Click on 'Browse'- A file explorer for Windows will open
    5. Go into 'WindowsNoEditor' folder by double-clicking on it
    6. Then click the 'TS2Prototype' folder
    7. Then click 'Saved'
    8. Then click 'SaveGames'
    9. Delete 'dovetaillive.sav'
    10. Restart your game - it should start as normal (minus DTL services temporarily).
     
  7. Archytoothis

    Archytoothis Active Member

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    Hi,
    I read the post about DT Live services being down for maintenance steam users, is this also the case for console as well? I’m on PS4 and am getting “A network connection problem has occurred” on the sign in screen. This is after also having issues with Creator Club subscriptions, and trying to sign out of DT Live and back in to see if that solved the initial problem.
    Many thanks

    *Edit to quickly mention I had done network connection tests on the console and that was fine, other apps were working fine as well.
     
    Last edited: May 20, 2023
  8. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Yes, I believe DTL services have been paused for all platforms.
     
  9. Archytoothis

    Archytoothis Active Member

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    No worries, thank you
     
  10. jasonluca

    jasonluca New Member

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    Ich kann nicht Lackierung und Szenario im Spiel herunterzuladen, Habe auf Abonnieren Gestartet und Lädt
     
  11. david5150

    david5150 Well-Known Member

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    It appears to be sorted now. I’m now able to log into CC
     
  12. caseyjones#9109

    caseyjones#9109 New Member

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    Not sorted for me, cannot login on ps5, on dovetails website tried to login there and it said my details where wrong when I knew that they were correct, for me it's simply logging into the servers when I start the TSW3.
     
  13. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning :) We are aware that PS5 players are still having issues and are still investigating. We'll let you know as soon as we learn something new. You can find updates in this thread:
    https://forums.dovetailgames.com/th...rvices-down-over-weekend-19th-22nd-may.70315/
     
  14. willf2580

    willf2580 New Member

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    Hi all, Is creators club still down for maintainance as I still can't access it? Thanks
     

    Attached Files:

  15. jasonluca

    jasonluca New Member

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    Ich wollte in Tsw3 Lackierung und Szenario im Spiel herunterzuladen,Habe auf Abonnieren Gestartet und Lädt
     

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