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Dovetail Games Support (kayako)??

Discussion in 'General Discussion' started by jpmackay, Jan 3, 2020.

  1. jpmackay

    jpmackay Active Member

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    Good day to anyone especially DoveTail Games staff.

    Is Daniel, the support guy on duty this week after New Year's? I noticed that he have not replied to my ticket yet since I sent on New Year's Day. I wonder if he is on holidays this week?

    Thank you,

    John
     
  2. TrainSim-Daniel

    TrainSim-Daniel Active Member

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    Hi John,
    Your ticket was replied to on Friday. As noted on Kayako we were closed from Tuesday the 24th December until the 2nd January so I'm not sure why you expected a reply sooner.
     
  3. jpmackay

    jpmackay Active Member

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    TrainSim-Daniel -- did you see when I posted my message here? And you did reply to my ticket and I gave you my answer. Why did you reply to my message here today even my ticket was closed that I requested to you late last week. Wake up Daniel after the weekend!!

    John
     
  4. trev123

    trev123 Active Member

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    Hey John, no need to reply like that. You are not the only one posting to DTG support. Being kind and courteous gets you a long way.
     
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