Other Experiencing A Crash?

Discussion in 'Technical Reports' started by DTG Natster, Feb 2, 2022.

  1. DTG Natster

    DTG Natster Producer Staff Member

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    We are currently investigating crash reports and are asking for further assistance from the community to collect the information in one location.

    If you've experienced a crash, you can help.

    What we need to know:
    • What platform are you on: (PC/Xbox/PlayStation)
    • Route/loco:
    • Service/scenario:
    • Location of crash (please be as specific as possible)
    Additionally if you can provide us with imagery or videos of the crash this would help us to reproduce the issue faster.

    If you need to report multiple crashes, please include all information in one thread post instead of multiple, to avoid spam.
     
    Last edited: Feb 2, 2022
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  2. ncrailfan#7182

    ncrailfan#7182 New Member

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    I am, and have for a while been, unable to play London Commuter at all. This is on PC. The game crashes during the loading screeen any time I try to load a service. This is especially true for services that start at London Victoria. I've tested this morning with 1W98 in the Journey mode, as well as Timetable mode, and with other services using both the Southern and GX electrostars. All crash. I have no mods or modifications to Engine.ini.

    TLDR:
    PC
    London Commuter - 387/2 - Gatwick Express (loco doesn't matter really)
    1W98 (or any service out of Victoria)
    During splash/loading screen.

    Here's the UE dump not that it shows much.

    LoginId:b67ac23d4c66210ae8d253913291c9ee
    EpicAccountId:

    LowLevelFatalError [File:Unknown] [Line: 1214] GameThread timed out waiting for RenderThread after 120.00 secs

    TS2Prototype_Win64_Shipping
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    kernel32
    ntdll
     
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  3. doublefine7

    doublefine7 Well-Known Member

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    I experienced a freeze in combination with a memory leak filling my RAM with 12 GB usage.

    Platform: PC/Steam
    Route/loco: Rapid Transit; DCZ 766 Cab car
    Service: 0855 Markkleeberg-Gaschwitz to Magdeburg; 2017 Timetable
    Location of crash/freeze: Right after departing Leipzig HBH underground station in direction to Leipzig Nord

    I had a similar crash/freeze with 12 GB Ram usage at Dresden-Chemnitz a few days ago.

    Edit 1: Again a memory leak freeze + crash

    Plattform: PC/ Steam
    Route/loco: Dresden-Chemnitz Tharandter Rampe; DCZ 766 Cab Car
    Service: S3 Dresden-Freiberg starting 05:35
    Location of crash/freeze: Hektometerboard 29,4; 1,5 kilometres ahead of Niederbobritzsch
     
    Last edited: Feb 3, 2022
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  4. tcmikaelsouza

    tcmikaelsouza Well-Known Member

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    Removed by DTG Natster - This thread is for crash reports only. Please keep it on topic.
     
    Last edited by a moderator: Feb 2, 2022
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  5. speedbird6780

    speedbird6780 New Member

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    Hard crash to Dashboard in a consistent location
    Platform: Xbox Series X (Experienced once on Playstation 4)
    Route/loco:Penninsula corridor - any loco
    Service: Multiple Southbound passenger services (Not sure with freight services)
    Location: On the approach to South San Francisco station. (Right before where the South Francisco yard connects to the mainline in the southbound direction) (Occasionally also on other locations, these incidents are isolated)
    Timing: Unclear (Occurs mostly when a northbound train approaches or waits on the station
     
  6. Observadorpt

    Observadorpt Active Member

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    Removed Quoted text - DTG Natster

    Ps5 - - » Ps5 version

    I Still cannot play Any scenario in London Commuter Brigthon . Always crash my ps5, the toturials works fine, scenarios crash.
     
    Last edited by a moderator: Feb 2, 2022
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  7. tcmikaelsouza

    tcmikaelsouza Well-Known Member

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    DTG Natster, I didn't understand the edit, it's for me to create a new topic reporting everything I mentioned, I had a lot of work to assemble this dossier and it all went downhill.
     
  8. grdaniel48

    grdaniel48 Well-Known Member

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    PS4 - Route: Munchen - Augsburg
    I have only suffered crashes when arriving Munchen Hbf, or around 3 miles before.
    This even does not happens allways

    But it is curious never happened when departing Munich, with some trains around.
    May be this is due to it is the start of the drive journey, so no much memory used yet, as when arriving there?

    I have clear this is a demanding route for a PS4, so it is only available with the default trains.
    But I have made also scenarios using lot of different trains, and no problem at all for the rest of the route.
    Of course I limit the number of trains at Munich to just one, apart from the one I am driving.
     
    Last edited: Feb 2, 2022
  9. 1979

    1979 New Member

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    • What platform are you on: PC
    • Route/loco: SPG AC4400
    • Service/scenario: Any
    • Location of crash: Upon loading up any Service/Scenario involving the AC4400

      [​IMG]

     
  10. grob-e

    grob-e Well-Known Member

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    Platform: PC/Steam
    Route: Main-Spessart-Bahn
    Loco: 146.2 (DRA)
    Service: 08:37 Aschaffenburg-Gemünden-Regionalbahn
    Location: Between Wiesthal and Partenstein short behind the speed increase to 120 km/h

    MSB.JPG
     
  11. Trainiac

    Trainiac Well-Known Member

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    Platform: PS4
    Route: Nahverkehr Dresden
    Loco: Br 101
    Service: Any service that runs between Riesa & Dresden
    Location: On the run towards Riesa you complete the service but attempting to return to the main menu will result in a freeze then crash, the last time a attempted a service to Riesa the game crashed after completing the service which resulted in my save data being corrupted.
    On the approach to Dresden (Dresden Freiberger), the game may sometimes crash but without data corruption.
     
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  12. Noel06

    Noel06 Well-Known Member

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    DTG Natster
    Platform: Xbox One S
    Route: Nahverkehr Dresden
    Loco: Any
    Service All services with stops between Dresden Neustadt and Dresden Main Station
    Location: Between Dresden-Neustadt and Dresden Hbf

    Hello DTG Natster
    I really hope you can fix the crashes soon, because they're really annoying and you don't have a real gaming experience as a result
     
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  13. mrcharliemiggins2.0

    mrcharliemiggins2.0 Well-Known Member

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    Platform: PC
    Route: Southeastern High Speed
    Loco: Any
    Service: Services through Gillingham. Since the RH update, there is always a crash at Gillingham Station. This also incudes "spawn on foot" scenarios.

    You get this crash message:
    LoginId:250711d24d2a02cf049d0c8e7340a512
    EpicAccountId:

    Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000030

    TS2Prototype_Win64_Shipping
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  14. brfan#9132

    brfan#9132 Active Member

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    Platform: Xbox Series S
    Route: London Commuter
    Loco: Any
    It mainly crashes between Battersea and London Victoria and when there is no AI at Victoria I have reload into the service then it just crashes
     
  15. hyperlord

    hyperlord Well-Known Member

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    Hi,
    well I thought to myself "damn this game crashes quite often recently" and then I found this thread. Nice you are already aware, DTG!

    Plattform: PC/ Steam
    Route: Dresden-Chemnitz Tharandter Rampe
    Loco: DCZ 766 Cab Car
    Where: Approaching Dresden HBF, starting in Chemnitz (so crash right before the service would have been completed)

    Plattform: PC/ Steam
    Route: Rhein-Ruhr Osten
    Loco: Vossloh G6
    Where: The scenario where you tow a freight train, after hauling the consist up/down a hill


    Edit: CTD, not so much of a freezing. I can see big sudden memory consumption (RAM/vRAM). My system has 24 GB RAM
     
  16. paul.pavlinovich

    paul.pavlinovich Well-Known Member

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    For those with UE4 crashes, if you're on PC so you can get to the files, the actual log files it makes are the useful bit. For me they write into
    F:\SteamLibrary\steamapps\common\Train Sim World 2\WindowsNoEditor\TS2Prototype\Saved\Logs
    and
    F:\SteamLibrary\steamapps\common\Train Sim World 2\WindowsNoEditor\TS2Prototype\Saved\Crashes
    - your location would be a little different depending on where you installed the game.
     
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  17. Mat_Jam_Ca

    Mat_Jam_Ca Well-Known Member

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    For me, London Commuter (PS5 version) on PS5 crashes every time I try a scenario. Haven’t completed a single one. I also get crashes when running most services from Victoria or Brighton. I can’t give specifics as I’ve not been on the route for some time due to the constant crashing.

    I’ve also experienced crashes on Main Spessart Bahn. Have posted separate threads about this and also submitted each crash report via Sony.
     
  18. fanta1682002

    fanta1682002 Well-Known Member

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    Plattform: PC/ Steam
    Route: Rhein-Ruhr Osten
    Loco: Vossloh G6
    Where: The scenario where you tow a freight train, after hauling the consist up/down a hill
     
  19. tcmikaelsouza

    tcmikaelsouza Well-Known Member

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    Plataform: PS4 Standard
    Rote: Dresden
    Loco: All
    Where: On most routes, Riesa to Dresden, in the vicinity of Dresden Mitte and Hbf the game ALWAYS BREAKS, with blue screen, is inevitable, not to mention when you don't save, and when it crashes, you try to go back where you left off and don't manages to proceed by an immutable red light.
    Additional Flaws:
    >> AI trains stuck in the middle of the route, highlighting the junction that goes to Meissen and also further north when there is a junction that looks like a "u";
    >> Service failure by advanced red lights by AI trains.
     
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  20. Matěj Houska

    Matěj Houska Member

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    Platform: Xbox One S
    Route: Tharandter Rampe
    Loco: All
    Where: Dresden Altstädt and surrounding area
    When it occur: In service mode in afternoon game time when most trains are on the service. In Scenario planner this crash not happen.
    Additional information: It is impossible to complete services to Dresden Hbf in afternoon game time.
     
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  21. grob-e

    grob-e Well-Known Member

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    Platform: PC/Steam
    Route Hauptstrecke Hamburg Lübeck
    Loco: 766.2 Cab Car (HBL)
    Service: RE80 11459 07:41 Lübeck Hamburg
    Where: Leaving Reinfeld (Holst) after the stop
     
  22. tcmikaelsouza

    tcmikaelsouza Well-Known Member

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    There seems to be something in the Dresden Mitte and Hbf region, maybe a series of elements that the console can't execute effectively, or maybe something specific causes the two DLC's that contain this region to break.
     
  23. WiSchmo

    WiSchmo Member

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    Platform: PS4 Slim
    Route: Tharandter Rampe
    Loco: 766.2 Dosto Cab Car
    Service: RB30 17320 Dresden Hbf - Zwickau (Sachs) Hbf
    Where: Approaching Edle Krone (about 1.5 km from stop marker, shortly before the 60 km/h restriction)
     
  24. FallenAngel00me

    FallenAngel00me Active Member

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    • What platform are you on: Playstation 5
    • Route/loco: Multiple. (London Commuter, Southeastern High-speed and Rhein Ruhr Osten mainly)
    • Service/scenario: can't remember the specifics. But on LC, it's always on a service from LV to Brighton, not the other way. SEHS is mainly from Faversham using the 395). RRO seems to be going from Wuppertal, but only during the first 1/3 of the service.
    • Location of crash (please be as specific as possible). LC: Mainly between East Croydon and Gatwick Airport (occasionally leaving LV). SEHS: leaving Rainham. RRO: Between the 4th and 5th stations going from Wuppertal towards Hagen. (Sorry, the names of stations eludes me).
     
    Last edited: Feb 6, 2022
  25. brfan#9132

    brfan#9132 Active Member

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    Do you mean 395 not 390
     
  26. Anarchist Angel

    Anarchist Angel New Member

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    Platform: PC
    Route/Loco: RRO with Vossloh G6
    Scenario: Hibernation Haven
    Exact location:
    Varies, crash has been reproduced 100% of the attempts so far between Langerfeld yard and the waypoint at Schwelm. Sometimes right after leaving Langerfeld and sometimes 200m before the Stop At Marker.
    Crashlogs have been attached.
     

    Attached Files:

  27. DrShade

    DrShade New Member

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    What we need to know:
    • What platform are you on: (PC/Xbox/PlayStation)
      • PC / Steam
    • Route/loco:
      • Peninsular Corridor / F40PH-2CAT
    • Service/scenario:
      • Chapter 1 4th 268 San Fran - San Jose
    • Location of crash (please be as specific as possible)
      • approaching 1st stop South San Francisco, approx 600 yards

    Reproducible, happens every time, no over clock, no under-volt

    Code:
    <EngineData>
            <RHI.IsGPUOverclocked>false</RHI.IsGPUOverclocked>
            <RHI.RHIName>D3D11</RHI.RHIName>
            <RHI.AdapterName>NVIDIA GeForce RTX 2070 with Max-Q Design</RHI.AdapterName>
            <RHI.UserDriverVersion>511.23</RHI.UserDriverVersion>
            <RHI.InternalDriverVersion>30.0.15.1123</RHI.InternalDriverVersion>
            <RHI.DriverDate>1-10-2022</RHI.DriverDate>
            <RHI.FeatureLevel>SM5</RHI.FeatureLevel>
            <Platform.AppHasFocus>true</Platform.AppHasFocus>
    </EngineData>
    

    crash 1: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x000000011663d180
    crash 2: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x00000001c1482680
    crash 3: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION 0x00000001354db320
     
  28. Woroszyl The NS 2000

    Woroszyl The NS 2000 Active Member

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    Platform: Xbox One
    Route: Sand Patch Grade
    Scenario: not a one but one of CSX Intermodals
    Location of crash: like 2- 1 miles before Garett Main
     
  29. ischdisch#3032

    ischdisch#3032 New Member

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    Platform: PC (Steam)
    Route, exact location and Loco: Br 612 on Dresden-Chemnitz in both directions at or near Dresden Hbf (sometimes already in the loadingscreen, Br 425 on a RB33 near Müllheim (Ruhr) from Essen to Duisburg
    Service: Multiple Br 612 services from Dresden to Chemnitz and one from Chemnitz to Dresden
     
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  30. fizpix

    fizpix Well-Known Member

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    Platform: Xbox
    Route/loco: UP SD70ACe on Sand Patch.
    Service/scenario: N536.
    Location of crash: Meyersdale.
     
  31. shimarin

    shimarin Active Member

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    Platform: Xbox Series X
    Route/loco: London Commuter
    Service/scenario: 1A34 London Victoria to Brighton
    Location of crash: Before the service loads in.
    Installed DLC: LBN, ECW, NTP, GWE, SEH, CCL, CL465, DCZ, RSN, RT, DRA, MSB, RRO, BR182, SFJ, LIRR, NECBP, LGV
    Console is online, not logged into Dovetail Live

    It doesn't crash every time, but sometimes when this service makes the game crash, upon immidieatly launching the game after the crash, it will crash the game yet again before the main menu loads in or the game simply hangs on the splash screen (the little loading circle/syncing data prompt will not appear). Sometimes the game do load in, but there are no sounds, and objectives do not show up soft-locking every single service



     
    Last edited: Feb 6, 2022
  32. schorni

    schorni Well-Known Member

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    To complete this:

    Xbox Series X
    Game only starts when the console is offline. On online it crashes during the startup phase. Already reported to support, no solution found and they don't want to follow up.

     
  33. DTG Matt

    DTG Matt Executive Producer Staff Member

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    Thanks for all the crash reports folks - i'll start collating and getting to the engineering team to review - you may get requests from people or myself asking for more information and your assistance is greatly appreciated.

    Could I ask for PC users to supply their crash dump folders please? Even if you haven't had a crash recently, in theory every crash you've had is recorded in that folder so we can look through there.

    Crash outputs are saved in your Documents folder - then find:

    My Games\TrainSimWorld2\Saved\Crashes

    If you can just zip up that entire folder of crashiness and email it to matt.peddlesden@dovetailgames.com that would be appreciated.

    For those on consoles, make sure you take up the opportunity to upload crash details to the platform if offered as we can review them online there - otherwise, we need some really clear repro steps to try and make it crash ourselves.

    Notes:
    List of all DLC that you have installed
    Ensure that you do the test from a FRESH start of the console
    clarification of if you're running online with internet access and whether you're logged into Dovetail Live or not
    If possible, try and repro the crash on a fresh profile to rule out any previous nastiness that might exist - or at least confirm if this makes it more or less prone to crashing.
    Try it multiple times - if you can go "do x, y, then z, and crash, every time, just done it 5 times in a row" then we can do exactly those steps and hopefully we see the same result.
    Be precise with your steps - "on game boot, spam the A button to get past annoying screens, use left joystick to find X route and press A to select, navigate to explore, then services, select Y loco and this weather setup, then..." etc. If it involves driving for a bit, note about things like using external cameras or just staying inside etc, any time you do anything you potentially deviate from the way another person plays so be complete and clear. Leave nothing to the imagination or assumption because that's where "unable to reproduce" lives. You'd be surprised about how subtle nuance in how we get into a game or the way we play it can result in it working 100% flawlessly for one person, and 100% failure for another.

    For others - if you see a crash report here particularly someone saying something never works for them - can I ask you to try it yourself? It would be great if we can get multiple people saying "yep i managed to make that crash 3 times too" or "well, it never crashed for me after a few times of trying". It will help rule out local issues or other issues unique to a player vs those every are experiencing (that's not to say we wouldn't still investigate - but would at least explain potentially why we're unable to repro a particular issue for example).

    The more assistance we can get on this the better, it will help us identify and resolve issues more efficiently and get fixes out to you.

    Thanks for your help!

    Matt.
     
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  34. DTG Matt

    DTG Matt Executive Producer Staff Member

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    Reading through the reports above in more detail I have some more feedback to help you get us reports we can react more quickly to:

    a) "Xbox" refers to a number of different consoles that are wildly different, even "Xbox One" can be a couple of different that *may* impact the ability to allow us to reproduce the crash. Please be 100% complete in specifying, e.g. Xbox One (Original), Xbox One S, Xbox One X, XBox Series S or Xbox Series X. Even if they *shouldnt* behave differently (eg. Xbox One vs One S) it's worth specifying because they are not identical machines and it may be some nuance.

    b) When specifying where it happens, this really needs to be in the context of what gameplay got you there - exactly what. e.g. the 10:34 blah to blah service running the blah loco, and if there's a TRN code like 1F34 that too - but the more info the better. In one report above it says something like Victoria to Reigate - there are a bunch of those, at different times and therefore with different AI around them. If it's "all the ones i've tried, therefore, ALL!" it would be helpful to state one or two specific cases. We have had instances where someone said it was every instance that failed and it transpired it was all but a couple - and frustratingly, it transpired we were trying the couple that worked and therefore couldn't repro the crash. Once we had more info we were able to repro it and then identify the cause.

    There has been some progress this last week in identifying a memory leak on the dosto's on the two Dresden routes relating to swapping inside/outside camera views. Fix is being tested for that one at the moment. I mention it as I saw a couple of notes about that seem to ring true for this particular issue, we'll let you know when that one makes it out into a build so you can confirm whether it's helped.

    Matt.
     
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  35. FallenAngel00me

    FallenAngel00me Active Member

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    Yes
     
  36. echeij

    echeij New Member

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    I also have had trouble with London Commuter lately, where the game crashes before loading the service. The behavior that I see is that the loading screen appears with a spinning circle in the bottom left. After some time, the loading screen freezes (the circle stops spinning). In task manager the game is marked 'not responding' and the memory usage goes up to the maximum, and after two minutes unreal crashes with some 120 seconds time out error if I recall correctly.

    What platform are you on: PC
    Route/loco: London Commuter, Class 377/4 SN
    Service/scenario: 2K12, default weather
    Location of the crash: Crash on loading screen
    With DLCs: ECW, GWE, SEHS

    I also tried service 2B23, which doesn't start at London Victoria and I was able to load that service.

    I recall only having crashes on London Commuter since I bought SEHS, so I tested the 2K12 service also with SEHS deinstalled again, and after that, I was able to load the service. I still had the freezing loading screen and the high memory use (~7 GB for the game). I got the impression that due to the absence of SEHS, the game was able to load just in time to prevent the time out.
     
  37. JustWentSouth

    JustWentSouth Well-Known Member

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    I have had multiple crashes trying the same service tonight:
    PC
    DRA
    ICE
    08:59 Frankfurt Flughafen to Dresden

    The crash is in the same place every time. I am under 500hz magnet approaching a red in Glaubitz. The red clears, I pass the signal and the game crashes.

    I also crashed on trying to load the DRA 101 service IC Koln to Dresden at 14:01.

    I was not swapping views, just staying in the cab.

    Crash report file email sent. Thanks for looking into this!
     
    Last edited: Feb 9, 2022
  38. Pokesomi

    Pokesomi New Member

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    Did send a ticket and uploaded the crash files from UE 4 in the ticket
    Ticket # 45510
     
  39. seymourgoals

    seymourgoals Member

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    New forum user here, been enjoying the game so far for the last month however had the system crash right at the end of a long journey.

    Route: London Commuter
    Platform: PS5
    Loco: Class 387 Gatwick Express
    Service number: 1w98 London Victoria to Brighton (loaded from journey mode chapter 2)

    Details:

    Right near the end of the journey, after leaving Hassocks and on the way to Brighton, about 2 miles from Brighton station started to slow down as a red light about 1 mile on the approach to Brighton.
    After a few seconds of braking the game crashed, selected the option to send crash report to Sony

    Not loaded from a save game.

    Other DLC installed:
    Haupstrecke Rhein-Ruhr, ECW, Peninsula Corridor, Isle Of Wight
     
  40. DTG Matt

    DTG Matt Executive Producer Staff Member

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    Talking with one player who's using Series S and experienced a regular crash on the Brighton route coming into Victoria we have determined that it's always the *second* time that crashes, if the game is restarted after each run then it always seems to run cleanly.

    Can I get others experiences on whether it's second (or more) services/scenarios that are less stable or if you're consistetnly seeing anything breaking on *first* time runs?

    Issues on subsequent runs tends to suggest issues with the game not clearing up resources so that's already a good learning i've passed onto the engineering team but would like to get more data to keep investigating across other platforms as well, in addition to looking for "first run" crashes as those won't be the same.

    Thanks!
    Matt.
     
  41. doublefine7

    doublefine7 Well-Known Member

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    I noticed that when I am starting the game and doing a first run, the game runs fine and smooth and so on. But when I am doing subsequent runs, I feel that the game is running worse, I noticed this to happen especially on routes like Dresden-Riesa and Dresden-Chemnitz, where the first run almost gets no stuttering around Dresden while subsequent runs have a ton of stuttering. I am on PC/Steam.
     
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  42. JustWentSouth

    JustWentSouth Well-Known Member

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    This run:
    PC
    DRA
    ICE
    08:59 Frankfurt Flughafen to Dresden

    reported above was a first time crash for me. And it still crashes every time at the Glaubitz platform. I usually pick June or September with just a little cloud. I do have mods and liveries installed, but taking them out didn’t seem to matter.

    I have PZB and LZB on and I am dealing with magnets at Glaubitz.

    There also seems to be a bit of a stutter - not noticed previously - just before the road crossing after the bridge out of Riesa. At Glaubitz, another stutter starts and then it crashes.

    Thanks for working on this issue.
     
  43. LPgamerTV

    LPgamerTV New Member

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    If I try to create a scenario on 'Arosa Line' it crashes all the time.
    No matter what type of train you spawn into.
    The loading screen comes up and after some time it chrashes.

    I have tried it with various types of trains and at different stations.
    • Platform: PC (Steam)
    • Arosa Line/ every train
    • Scenario Designer
    • Every location and time
     

    Attached Files:

  44. speedy2972

    speedy2972 Active Member

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    For me, the crashes on the approach to Victoria are random. Sometimes it happens on the first run, sometimes on the second, occasionally it doesn't crash at all.
    However I must add that after I uninstalled SEHS and with motion blur turned off (personal preference), this usually improves the crashes, I'm open for Matt to have a conversation re these issues and potential remedies. I'm also using Series S.
     
  45. ismaelbenjamin93

    ismaelbenjamin93 New Member

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    hello DTG Matt and Natalie i report a bug when they recently updated the route in Köln hbf they have it wrong platform display 6 and 7 because it has platform incorrect 4 and 5
    upload_2022-2-10_14-45-27.jpeg
     
  46. shimarin

    shimarin Active Member

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    TrainSim-Matt
    On Xbox Series X

    1. Launch the game, skip the intro video
    2. Select London Commuter > Class 377/4 SN > Select (probably) any service that starts from London Victoria
    3. Wait for the game to properly load in
    4. Exit back to the main menu
    5. Select (probably) any service that starts from London Victoria
    6. The game crashes back to the dashboard

    I tried with service 1A06, the game crashed 10 out of 10 times on the second loading.

    I cleared everything from Quick Resume, then tried the same with 1R14, the game crashed back to the dashboard 5 out of 5 times.
     
    Last edited: Feb 12, 2022
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  47. grdaniel48

    grdaniel48 Well-Known Member

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    • PlayStation 4
    • Sherman Hill / SD70ACE
    • Scenario planner.
    • Situation:
    I made a Scenario Planner with a train using SD70 ACE and boxcars.
    This Scenario worked "almost" perfectly!
    -------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    Note: the problem was the train in front of mine, when arriving to Laramie, instead of going to its destination track, strangely stopped at the railway detour before it.
    So I could not finished the Scenario and stops on my own track, as had to stop at the previous red light.
    This is just a comment of a malfunction of the Scenario.
    But this is not the issue related to a crash. See it below..
    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    But I remembered when selecting the freight cars for the SD70ACE, strangely double stack containers does not appear.
    Yesterday I wanted to drive this Scenario again, but use them, as it is one of the nicest trains to drive.
    So I try to use the "Out of the rail" feature to see if they appear.
    Yes, they appeared using that one.!
    But strangely they do not appear under the UPSD70ACE locomotive!.
    They appears at the top of the list as Double stack containers.
    I selected that and it only allows me to select 2 options. 40 containers both empty or loaded.
    Great!
    But when loading the scenario after some time, the blue screen error appeared.
    With a message like an error has occurred, please update the sim to the last version.
    Well yesterday before playing the last update was installed!
    Then I tried again and exact the same message.
    So I not even can start the Scenario!.

    Of course I went to train selection, and I changed the train to orther type of the available freight cars, I could start the Scenario.
    But I can not drive the desired double stack train!

    I have also notice neither the hoppers nor the oil freight cars, does not appear for the SD70ACE on Scenario Planner.
    So the only trains you can drive there are just boxcars, refrigerators or the autoracks.
    Why?

    Hopes both issues this can be fixed.
    Thanks
     
  48. JustWentSouth

    JustWentSouth Well-Known Member

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    So, it turns out that the issue with this run was on my end. Matt and QA team were unable to reproduce the crash and recommended that I strip the game down of mods, liveries, and ini file changes. Once I did that, the run worked flawlessly. Slowly adding stuff back in, I was able to determine that the issue was with some Habbins liveries I had downloaded and installed.
     
  49. DTG Matt

    DTG Matt Executive Producer Staff Member

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    Following on from JustWentSouth, it's worth adding another step for Crash reproduction specific to PC users.

    Revert all engine.ini changes
    Remove all custom mod pak files
    Back up and then remove custom liveries and scenarios you've made (Documents\My Games\TrainSimWorld2\Saved)

    Then try to repro the crash just to rule anything untoward out. We can't repro it if it's not occurring on the shipping version of the game.

    Lastly - i'm not trying to say this means "you modded it yer on yer own" - but if we can at least narrow down exactly what causes the crash then that gives me something to go forwards to the engineering team with and at least brace the game so it won't crash in future. In the example of an old mod pak file causing the crash we won't be able to make it suddenly work - but we ought to be able to make it just ignore and drop that file and continue on without a crash. So I still want to know what causes it, and it will also give you some insight into some quick steps to get reliability as well in the mean time (if indeed this proves to be your problem, which it won't always be of course).

    Matt.
     
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  50. Train sim world

    Train sim world Member

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    ive been experiencing crashing on London commuter when running services back to back on approach to London Victoria{ps4} last time i tried i was running 1R11 and 1R12 i think
     
    Last edited: Feb 13, 2022

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