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Issues with TSW? Before anything, follow these steps...
No-one likes to have problems when they’ve spent their hard-earned money on a product and just want to play. However, they do happen from time-to-time and in the unfortunate event that you experience a problem with one of our titles, Train Simulator or Train Sim World, or an add-on you’ve purchased from Steam, we want to get you up and running as quickly as possible.
Before contacting our Customer Support Team, there are some steps that you can take on your own to rule out problems with:
- your own hardware devices, operating system, software or configuration;
- other software or third-party content not purchased from Steam;
- our product installations and/or required software, Steam Workshop or Steam Client Updates;
- your own hardware devices, operating system, software or configuration;
