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No-one likes to have problems when they’ve spent their hard-earned money on a product and just want to play. However, they do happen from time-to-time and in the unfortunate event that you experience a problem with one of our titles, Train Simulator or Train Sim World, or an add-on you’ve purchased from Steam, we want to get you up and running as quickly as possible.

Before contacting our Customer Support Team, there are some steps that you can take on your own to rule out problems with:

• your own hardware devices, operating system, software or configuration;
  
• other software or third-party content not purchased from Steam;
  
• our product installations and/or required software, Steam Workshop or Steam Client Updates;

We’ve prepared this 10-step guide to help you check a few things before you’ll then need to contact us for further guidance. If you’re just looking to obtain a refund or have a problem purchasing a product from Steam, or our online store, please...