Getting Errors When Trying To Complete Purchase At Dovetail Store

Discussion in 'Technical Reports' started by mike.duncan, Apr 28, 2021.

  1. mike.duncan

    mike.duncan Member

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    Just trying to buy a loco from the Spring Sale, but when I get to the final "Place Order" button, I receive the error "An internal error has occured (error code: Error Processing Request). Please retry later." I have been getting this since yesterday, and I have tried both Mastercard and Paypal. Anyone else having the same issue? Or have any idea what I'm doing wrong?
     
  2. 749006

    749006 Well-Known Member

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    From DTG reports there is a problem with PayPal

    Not sure why MasterCard does not work
    DTG Jamie might know

    Peter
     
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  3. CowBoyWolf

    CowBoyWolf Well-Known Member

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  4. arapajoe3

    arapajoe3 Member

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    Thank you. It makes me laugh that they say "we recommend buying any content through an alternative platform", the only problem is that their store is the only place where there are discounts ... I will not find SWC with a discount anywhere else.I don't know if they will fix it, because they always have problems with their online store
     
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  5. 749006

    749006 Well-Known Member

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    Not at the moment
    Just wait for the next Steam Sale where I suspect the discount will be about the same
     
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  6. Nick Y

    Nick Y Well-Known Member

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    well, that's one way to irk your customers DTG.
    Perhaps stop the sale until your payment issues have been sorted.
    You had this during the last sale but that was only a paypal issue. This time it affects card payments too.
     
  7. Nick Y

    Nick Y Well-Known Member

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    Apparently, this issue has now been sorted (it's noted on the TSW forum and not here).
     
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