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Playstation Crash Fix

Discussion in 'PlayStation Discussion' started by DTG Protagonist, Aug 21, 2020.

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  1. DTG Protagonist

    DTG Protagonist Community Manager Staff Member

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    If you're experiencing a crash on PlayStation - particularly on the loading screen - we believe this is associated with the first save slot in the Scenario Planner becoming corrupt. In order to resolve the issue please delete the "UGCScenarios_0" file shown below.

    PS_data.png

    You can manage your save data via
    PlayStation 4 main menu > Settings > Application Saved Data Management > Saved Data in System Storage > Delete > Train Sim World 2

    This should allow you to continue playing without issue. If it doesn't, please visit the Tech Reports forum and file a report.

    Thank you, and apologies for the inconvenience.
     
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  2. kennyjamesscott

    kennyjamesscott Active Member

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    I had a crash first time ever after quitting the talent 2 introduction and then picking ICE 3 M for the first service of the daycday out from FFM. After all was set, weather chosen, while on loading screen the game crashed.
    I don't run on PS4 PRO but it's pretty hefty device I've got and TSW2020 has never crashed on me.
    Otherwise the game runs like (almost) a dream, loading screens are a lot faster than in 2020 and also distance loading is better.
    I did report the crash via PSN.
     
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  3. Tay95

    Tay95 Well-Known Member

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    Is it worth deleting the file if you haven't had a crash yet?
     
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  4. byeo

    byeo Well-Known Member

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    So I’ve been talking to Support via email and this morning they suggested this fix. But I am unable to locate the UGCScenarios_0 file, can you help as they’re out responding to my emails now. See attached pics. DTG Protagonist
     

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  5. DTG Protagonist

    DTG Protagonist Community Manager Staff Member

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    You can try deleting your liveries - it's likely that's the culprit.
     
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  6. matthewbguilford

    matthewbguilford Well-Known Member

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    Thank you so much for posting this!
     
  7. byeo

    byeo Well-Known Member

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    I’ve had this issue since buying the game, it happened on first start up. I have since deleted and reinstalled the game and it still happens.

    I’m getting frustrated and confused as to what the issue actually is.
     
    Last edited: Aug 21, 2020
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  8. midlandsignaller

    midlandsignaller Member

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    Thank You, that worked for me and its now back working.
     
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  9. matthewbguilford

    matthewbguilford Well-Known Member

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    Have you tried posting the issue in Technical support? Someone might have a clear answer for you!
     
  10. byeo

    byeo Well-Known Member

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    I’ve a ticket raised with tech support and was talking via email with someone at DTG Support but I guess I won’t hear anything until Monday now..
     
  11. georgejoshuafrost2006

    georgejoshuafrost2006 Member

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    Yes I would
     
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  12. ADSTRAINSUK

    ADSTRAINSUK New Member

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    try it with no save data on your system from TSW2020 thats what got mine working
     
    Last edited: Aug 21, 2020
  13. DTG Protagonist

    DTG Protagonist Community Manager Staff Member

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    If anyone finds other solutions, posting them here will help other players significantly and is appreciated.

    On this particular issue the dev team have found what they believe to be the cause and will be working it into the first patch for the game. This patch will not happen immediately as we want to include several fixes in it. Thank you for your patience.
     
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  14. diamondderp

    diamondderp Active Member

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    i had yesterday night a problem that my whole game wasn't loading, it was stuck in the loading screen. I tried first to delete the first couple files, but it didn't worked. Then I deleted everything and I have to restart everything :(
     
  15. antony.henley

    antony.henley Well-Known Member

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    Sam,

    Thats not a permanent fix is it?
    I have just wasted a whole afternoons work creating a scenario (on the PS4). After rebooting the PS4 and TSW 2 this afternoon I got trapped at the loading screen. I had to delete the save game (you mentioned above).I have a look in the scenario creator for the scenario I made this afternoon and its not there. I hope a more "permament fix" isin the works as until then I cannot create a scenario of liveries.

    Regards

    Hentis
     
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  16. antony.henley

    antony.henley Well-Known Member

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    Sorry just seen you post about two or three above mine. Well I guess I'm gonna have to hold off from scenario and livery creation for the time being.

    Hentis
     
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  17. byeo

    byeo Well-Known Member

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    I think DTG should count themselves lucky the game is digital only and it’s harder to get a refund on console as I’d be in the queue requesting one.
     
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  18. Dave Mel

    Dave Mel Well-Known Member

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    im now getting blue screens trying to load the game.

    ive had a look for that file and i cant find it. looks like my game is well and truly [edit by Protagonist - watch the language]. Thanks
     
    Last edited by a moderator: Aug 28, 2020
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  19. Dave Mel

    Dave Mel Well-Known Member

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    iv e tried to submit a ticket about 6 times and that catcha wont let me. im getting really pissed of with DTG. im annoyed that i cant play the game and i bet this will not be sorted now until the end of the week
     
  20. bart2day

    bart2day Well-Known Member

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    Have you tried deleting and reinstalling? Might be worth a shot.
     
  21. antony.henley

    antony.henley Well-Known Member

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    Have you deleted all of the saves from the TSW 2 files if not do it.

    The reboot the PS4 , then load up and see if it works.

    If it does work one thing I would suggest is when you do get back to a working version is leave the scenario and Livery creator well alone until the patch is released. That is what is screwing up with everything else.

    Hentis
     
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  22. Dave Mel

    Dave Mel Well-Known Member

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    i found the file that needed deleting and all is well now and loading
     
  23. antony.henley

    antony.henley Well-Known Member

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    Good news then. But for the time being refrain from using the scenario planner and livery designer otherwise you will be back here again as the playstation has crashed.

    :)
     
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  24. Luke8899

    Luke8899 Well-Known Member

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    This is anecdotal and could be completely coincidental, but I've seen fewer instances of crashes on PS4 since I have done the following:

    - Don't use the livery editor for more than 45-60 minutes at a time. Reboot the game at these intervals or when the editor starts randomly creating lots of new layers every time you add a shape. Obviously continue to save frequently nevertheless.

    - Re-boot the game between completing a livery and creating a new scenario. And especially do not do both and then attempt to launch the scenario with the newly created livery. For my console that's like the kiss of death.

    - Watch the video tutorials for the livery editor to find ways to lessen the number of layers you use, it's relatively easy to drastically reduce how many you use by making use of the projection tools.
     
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  25. DTG Protagonist

    DTG Protagonist Community Manager Staff Member

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    No. It most definitely isn't. It's a short term solution to ensure you can at least play the game while the permanent fix completes testing. Proper fixes are coming, but we didn't want to leave you hanging in the short term.
     
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  26. AlexEnGame

    AlexEnGame New Member

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    My game s still crashing, i don t have that file UGCSCENARIO in my data but i have UGCLIVERIES, should i delete that? It s hard to do it because i know my liveries will go with that file as well
     
  27. antony.henley

    antony.henley Well-Known Member

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    Yep thanks Sam. Didn't see your other reply.

    Hentis
     
    Last edited: Aug 24, 2020
  28. antony.henley

    antony.henley Well-Known Member

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    If you can't get into the game then delete the file.
    Best thing to do for the time being is to leave the scenario and livery creator alone until they release the patch.

    Hentis
     
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  29. florayeka

    florayeka New Member

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    im on playstation4 the game works really well but if i do a scenario planner my tsw2 crashes and i can't play it unless i delete the scenario planner files
     
  30. bretgreen00

    bretgreen00 New Member

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    Hi i do believe its scenario planner i can make a scenario on any route and its still corrupting the file for me i have now had to accept that i cannot use scenario planner i did i trial yesterday i used scenario planner on the german route and my file was corrupted i than removed the corrupted file and used the routes provided and no curruption
     
  31. bretgreen00

    bretgreen00 New Member

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    Yes i am the same mate its scanario planner its corrupting our files i dunno qhy though
     
  32. bretgreen00

    bretgreen00 New Member

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    Already tried there terms and conditions are if u download it u cant get a refund
     
  33. antony.henley

    antony.henley Well-Known Member

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    There is a patch in the works for the PS4. hopefully its released later this week or early next week.

    Hentis
     
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  34. Rob39

    Rob39 Well-Known Member

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    I hope the patch fix dosent mean that liveries are lost :( Ive spent a decent amount of time giving the talent 2 a National Express repaint.
     
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  35. Rob39

    Rob39 Well-Known Member

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    Just a heads up. On Eastcoastway I got a crash post patch. I tried to add the 66 top and tail to my scenario, seeing the length as 40m I thought Id get a pair of 66s in a power move. I got the psn blue screen instead. Going back and removing this service seems to have solved the problem.
     
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  36. Lenwigg

    Lenwigg Active Member

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    I had the same thing
     
  37. Rob39

    Rob39 Well-Known Member

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    Its not meant to be used by the looks of it. To be fair on DTG. Its prep for NTP whenever that drops.
     
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  38. bigmanshake

    bigmanshake New Member

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    hi DTG when i delete the file it still would crash i don't know why.i have tsw on my console as well as tsw2 .coincidence?
     
  39. djkaijones

    djkaijones Member

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    Last time this happened to me and I followed all the steps I had to delete the entire profile to get tit to work agin
     
  40. TS_trainspotter

    TS_trainspotter New Member

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    Hi everyone, I have a problem. I play on ps4 pro and since this afternoon (there haven't been any updates in the last few days) my game keeps crashing with the following words given: "Your playstation profile has been disconnected due to an issue". When I reconnect the profile, it says me that the game has crashed. After that, if I try to open the game it says that my data has been deleted (but it seems like it's not deleting it) and I have to re-download version 1.05 of the game every time. It is the 5th time this happens, does someone know how o resolve this? Hope I explained it well enough ;)
     
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