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Please Can You Help!

Discussion in 'PC Discussion' started by michael hooley, Aug 27, 2021.

  1. michael hooley

    michael hooley Well-Known Member

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    Having had problems with my computer constantly having Unreal engine crashes, and DTG support being no help whatsoever, just giving me a list of suggestions a mile long, none of which worked.

    I decided to spend almost £3.000 on a new computer see specs below, resulting in TSW2 will not open at all, just an unreal engine crash, I contacted DTG support to be given the same mile long list of suggestions.
    I have forwarded them 2 crash reports.

    So please, I would love to hear your suggestions

    Mike

    CAS: Lian Li Lancool-215 ARGB Mid-Tower Gaming Chassis (features x2 ARGB 200mm fans)

    CPU: AMD Ryzen 9 5900X - 12-Core 3.70GHz, 4.8GHz Turbo - 64MB L3 Cache Processor, Pro OC Compatible (No On-board Graphics)

    CS_FAN: 3x Cooler Master MF120 HALO ARGB PWM Fan Kit

    M2SSD: 2TB (2xTB) Intel 670P M.2 NVMe PCIe SSD - 3500MB/s Read & 2700MB/s Write (Single Drive)

    MEMORY: 16GB (2x8GB) DDR4/3600mhz Dual Channel Memory (Corsair Vengeance LPX w/Heat Spreader)

    MOTHERBOARD: MSI MPG X570 Gaming Edge WIFI: ATX w/ RGB, PCIe 4.0, USB 3.2, SATA3, 2x M.2

    OS: Windows 10 Home (64-bit Edition) Perfect for most people with all the core features of Windows 10 including: automatic updates, Cortana and DirectX 12 graphics support (No Recovery Media)

    POWERSUPPLY: Corsair RM850 850W 80+ Gold Modular Gaming Power Supply

    SOUND: HIGH DEFINITION ON-BOARD AUDIO

    VIDEO: MSI GeForce(R) RTX 3080 Ti 12GB - Ray Tracing Technology, DX12(R), VR Ready, HDMI, DP - 4 MIN. Monitor Support (Single Card)
     
    Last edited: Aug 27, 2021
  2. mephistau

    mephistau New Member

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    It might help but yesterday my game crashed because of the Unreal Engine when I used my Logitech gamepad. Restarted the computer and everything was fine.
     
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  3. JetWash

    JetWash Well-Known Member

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    Did you update TSW or do a completely fresh installation once the update came out?

    I did the latter and fingers crossed I’ve not experienced a single crash. Make sure ALL traces of TSW are off your PC except the saved games folder in ‘Documents’ as that’s where your profile lives. Much the same spec as yours but 32GB RAM and a 2080ti instead of the 3080.

    FWIW I also have .ini tweaks and some 4.26 compatible mods installed. I’ve also run the game on DX11 and DX12.

    On the off chance it matters I have HAGS turned off in windows settings.
     
    Last edited: Aug 27, 2021
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  4. Inkar

    Inkar Well-Known Member

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    Did you try to "Verify files" with Steam?

    We have found a few cases where the game download didn't go quite right lately.
     
    Last edited: Aug 27, 2021
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  5. ASRGT

    ASRGT Well-Known Member

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    Start with the simple things first verify your files in steam.
     
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  6. cActUsjUiCe

    cActUsjUiCe Developer

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    If you're overclocking, remove the overclock. Set your BIOS/UEFI to optimized defaults as well.
     
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  7. davidh0501

    davidh0501 Well-Known Member

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    I feel your pain, especially when you have such a competent machine.
    .
    When this happened to me the only thing that worked was a vanilla install.
    The Epic version ran smoothly whilst the Steam just crashed.

    Delete everything Tsw related except your profile, and save it somewhere like your desktop.
    Then download the base game leaving the Dlcs unchecked for now.
    They can be added once you have the base game working.
     
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  8. michael hooley

    michael hooley Well-Known Member

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    As far as I know the processor is not overclocked.
     
  9. michael hooley

    michael hooley Well-Known Member

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    Thanks David I will try that.

    Mike
     
  10. michael hooley

    michael hooley Well-Known Member

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    Yes first time it download the entire game and Dlc, all files verified after that.

    Mike
     
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  11. michael hooley

    michael hooley Well-Known Member

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    Hags?. what is the Ini file and how do you tweak it?.

    Mike
     
  12. JetWash

    JetWash Well-Known Member

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    HAGS is ‘Hardware Accelerated GPU Scheduling’ and is in the Windows display/graphics settings. It’s caused a good few issues with FS2020 so I’ve just turned it off.

    If you’ve done nothing with the .ini file then you can rule that out as a cause. It just allows you to improve the graphics a bit but isn't essential.

    Is your Windows totally up-to-date? And your GPU drivers? Beyond that I’m struggling a bit. No idea why I’m not getting crashes and you are. Equally, the last FS2020 update (good as it was) caused absolute chaos with crashes for many many people.

    It’s immensely frustrating.
     
  13. michael hooley

    michael hooley Well-Known Member

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    Unistalled everything TSW2 reinstalled without DLC but nothing still crashing on starting game.
     
  14. michael hooley

    michael hooley Well-Known Member

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    I have tried all DTG suggestions took me about 4 hours and nothing worked, this cannot be fair surely when you buy a game it is expected to work?.
    Can anyone read my Dx.Diag file I am quite willing to post it,

    When I press play on steam this is the first thing that appeares.
    Capture.JPG
     
  15. michael hooley

    michael hooley Well-Known Member

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    I use Driver genius so I presume all my drivers are up to date
     
  16. JetWash

    JetWash Well-Known Member

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    When you uninstalled the previous game did you remove all trace of it? Did you go into your Steam/Common folder and make sure TSW was gone?

    Once you’ve done that I’d recommend you get the free version of CCleaner and run that. FWIW in ‘Custom Clean’ I have everything unticked except the boxes under ‘System’. Once you’ve run the cleaner (this will remove any temporary files which could be causing issues) I would run the registry cleaner. I have all boxes ticked there. This will tidy up any erroneous and defunct registry entries. It will ask if you’re sure and if you want to back up…I never have and I’ve never had a problem. That’s over decades of having this. This very often fixes issues.

    Once you’ve done that restart your machine and download only the TSW2 base game. Try it now, does it run?

    ps That driver genius thing sounds like bloatware. Just go to the Nvidia website and install the official driver. Given it’s crashing when you launch it from Steam however it sounds like it’s unlikely to be your graphics driver.

    Failing that I’d say you’re looking at uninstalling and reinstalling Steam.
     
    Last edited: Aug 27, 2021
  17. michael hooley

    michael hooley Well-Known Member

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    Reinstalled Steam but without success.
     
  18. breblimator

    breblimator Well-Known Member

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    This, for 99%

    Also, BIOS memory (RAM) clocks tweaks are often the case.
    Sometimes, factory default settings are "bad". Check for settings as "turbo" mode, etc., and disable it.

    PS Nice RIG! :)
     
  19. Inkar

    Inkar Well-Known Member

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    I have searched the unhandled exception reported by UE in your screenshot (0xc06d007f).
    There are multiple possible causes for this exception all related to wrong windows installation, missing or corrupt system files or anti-virus preventing the program to access or use windows files.

    In this post some user got to fix it by using the Windows File Checker Tool to repair his system.
    If this does not work I think you will need to do a full Windows install from scratch.:|
     
    Last edited: Aug 27, 2021
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  20. michael hooley

    michael hooley Well-Known Member

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    mn ,

    it is a new Cyberpower computer straight out of the box, with a brand new installation of Windows 10, all the other games run a dream, TS2021 is fantastic not a stutter with frame rate well over 100 fps.
     
    Last edited: Aug 27, 2021
  21. michael hooley

    michael hooley Well-Known Member

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    Thanks, all that overclocking is way beyond me, it is a brand new Cyberpower computer straight out of the box and as far as know not overclocked

    Mike
     
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  22. cActUsjUiCe

    cActUsjUiCe Developer

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    If you buy a computer like that, it's in your best interest to get familiar with the components and how they work. Even basic troubleshooting.

    With a new rig like that, I'd definitely do a fresh installation of Windows (you mentioned fresh install of Windows 10, but I'm not sure if you did it yourself). Anything from a 3rd party manufacturer is usually loaded with bloat and nonsense.

    Install drivers first, straight from the manufacturer's website. Then focus on getting all the Windows updates installed. Then you'll be primed to start gaming.
     
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  23. Crosstie

    Crosstie Well-Known Member

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    Well, something's amiss, that's for sure. A rocket ship like that should blow just about any game out of the water. If it plays TS the way you describe, it should play TSW2 as smooth as butter. I'd give my right arm for a rig like that.
    I really don't think you should have to reinstall Windows on a brand new computer because it would have come pre-installed. All you should need to do is allow it to update Windows, update the GPU driver and maybe get rid of the bloatware, if any.
    Then make sure your TSW2 installation is squeaky clean by doing a file verify.
    If you start messing around with the basic software, you could make things worse. Follow Cyberpower's instructions on their website before you mess with the bios or any other settings. The most you need to do is run their official downloads. Whenever I've bought a new rig, it's been good to go out of the box, that's how they make them these days, especially when you hand over that kind of moola.
     
    Last edited: Aug 28, 2021
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  24. 59321747

    59321747 Active Member

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    I suggest you configure AMD’s platform to use AMD’s 6900XT on the graphics card
     
  25. solicitr

    solicitr Well-Known Member

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    Ya never know. My computer came from the factory with the Windows settings running graphics on the motherboard graphics chipset, bypassing the (then) hotrod GTX card entirely. No wonder it was a pig on 3D games!
     
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  26. solicitr

    solicitr Well-Known Member

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    Also, Michael, most new computers come with a shedload of worthless bloatware loading on boot, and any one of them could be conflicting with UE. Disable 'em all in Startup Manager.
     
  27. michael hooley

    michael hooley Well-Known Member

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    Thank you, I do not seem to have a lot of start up programs ,TSW2 Failed to open before i installed Driver genius, not sure what else i could disable? info attached. Capture 2.JPG Capture.JPG
     
  28. davidh0501

    davidh0501 Well-Known Member

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    Just a thought but I screwed up when I changed the resolution to 1650x1050 to suit my old monitor thinking it would reduce the demand on my video card. It did, it just stopped working.
    When I changed back to the default 1980 it ran fine.
    Not knowledgeable in the ways of science to work that one out.

    When in doubt stick to defaults.
     
  29. michael hooley

    michael hooley Well-Known Member

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    Think I have progressed a bit, installed TSW2020 and it opens and seems to work fine, got a warning that Windows Defender was blocking some operations, but it seems to work fine, I did get interruptions from Windows One Drive, therefore I have uninstalled it.
    The installation of TSW2020 only includes a few of my DLC.
     
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  30. fanta1682002

    fanta1682002 Well-Known Member

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    closed Windows Defender
     
  31. davidh0501

    davidh0501 Well-Known Member

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    Good news!
     
  32. michael hooley

    michael hooley Well-Known Member

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    I would like to thank you all for your suggestions, but nothing worked, I still cannot open TSW 2, TSW 2021 and Railworks run perfectly.

    I have worked through DTG's long list of suggestions, nothing worked.

    I am now waiting for help from DTG. having submitted more data of my set up.

    Mike
     
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  33. breblimator

    breblimator Well-Known Member

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    Try asking someone you trust to look at your PC config via Remote Desktop.
    I'm sorry to hear, you have such adventures. Fingers crossed!
     
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  34. cActUsjUiCe

    cActUsjUiCe Developer

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    There's something wrong with how you have your computer configured in my opinion. Good luck fixing it.
     
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  35. fanta1682002

    fanta1682002 Well-Known Member

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    yes
     

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