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Please Help ! Tsw Keeps Crashing On Startup. (pc)

Discussion in 'Troubleshooting & Support' started by GoonerMike56, Feb 10, 2019.

  1. GoonerMike56

    GoonerMike56 New Member

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    I hope someone might be able to help me. On starting any scenario or game on TSW which I play on Steam, I keep getting an error box come up which reads,

    An Unreal process has crashed: UE4-TS2Prototype

    The game has been fine until a couple of days back, and now I cannot play it at all. I wonder if anyone on here has experienced this problem and can give me any advice. Graphics card driver is all up to date.
    Thanks in advance.
     
  2. Michael Newbury

    Michael Newbury Well-Known Member

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    Have you tried running a integrity check to ensure the game is not missing any files.
     
  3. GoonerMike56

    GoonerMike56 New Member

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    Yep. I've done a file verification check, all reported ok. Also did a fresh install.
     
  4. TrainSim-Dmitri

    TrainSim-Dmitri Staff Member

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  5. GoonerMike56

    GoonerMike56 New Member

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    Many thanks Dmitri, I shall try these ten steps later tonight. I really hope I can resolve this issue, as I love this game although I am quite new to it, and I have purchased the West Somerset and Northern Trans Pennine DLC so I have invested a considerable amount of hard earned cash in this !
     
  6. TrainSim-Dmitri

    TrainSim-Dmitri Staff Member

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    GoonerMike56

    Can you tell us what are your system specs, including processor, graphics card and the amount of ram?
     
  7. GoonerMike56

    GoonerMike56 New Member

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    Hi Dmitri

    Windows 10 Home
    Intel I7-8700K CPU @ 3.70GHz
    NVIDIA GeForce RTX 2080
    16.0 GB RAM
     
  8. TrainSim-Dmitri

    TrainSim-Dmitri Staff Member

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    Hi GoonerMike56,

    Have you sent us a ticket describing the problem? https://dovetailgames.kayako.com/Tickets/Submit
     
  9. GoonerMike56

    GoonerMike56 New Member

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    Hi Dmitri,
    No, not yet. i'm a about halfway through the pre-checks. I will do the rest tonight and submit a ticket to you and a DxDiag report.
    Thanks
     
    • Upvote Upvote x 1
  10. GoonerMike56

    GoonerMike56 New Member

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    Hi Dmitri, DxDiag report and info sent. Fingers crossed you guys can help me !
    Thank you for your time :)
     
  11. TrainSim-Dmitri

    TrainSim-Dmitri Staff Member

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    Hi GoonerMike56,

    Did you receive an answer from our support staff?
     

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