1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Please Help ! Tsw Keeps Crashing On Startup. (pc)

Discussion in 'Troubleshooting & Support' started by GoonerMike56, Feb 10, 2019.

  1. GoonerMike56

    GoonerMike56 New Member

    Joined:
    Feb 10, 2019
    Messages:
    6
    Likes Received:
    1
    I hope someone might be able to help me. On starting any scenario or game on TSW which I play on Steam, I keep getting an error box come up which reads,

    An Unreal process has crashed: UE4-TS2Prototype

    The game has been fine until a couple of days back, and now I cannot play it at all. I wonder if anyone on here has experienced this problem and can give me any advice. Graphics card driver is all up to date.
    Thanks in advance.
     
  2. Michael Newbury

    Michael Newbury Well-Known Member

    Joined:
    Dec 11, 2016
    Messages:
    730
    Likes Received:
    475
    Have you tried running a integrity check to ensure the game is not missing any files.
     
  3. GoonerMike56

    GoonerMike56 New Member

    Joined:
    Feb 10, 2019
    Messages:
    6
    Likes Received:
    1
    Yep. I've done a file verification check, all reported ok. Also did a fresh install.
     
  4. TrainSim-Dmitri

    TrainSim-Dmitri Staff Member

    Joined:
    Jan 4, 2019
    Messages:
    419
    Likes Received:
    1,445
  5. GoonerMike56

    GoonerMike56 New Member

    Joined:
    Feb 10, 2019
    Messages:
    6
    Likes Received:
    1
    Many thanks Dmitri, I shall try these ten steps later tonight. I really hope I can resolve this issue, as I love this game although I am quite new to it, and I have purchased the West Somerset and Northern Trans Pennine DLC so I have invested a considerable amount of hard earned cash in this !
     
  6. TrainSim-Dmitri

    TrainSim-Dmitri Staff Member

    Joined:
    Jan 4, 2019
    Messages:
    419
    Likes Received:
    1,445
    GoonerMike56

    Can you tell us what are your system specs, including processor, graphics card and the amount of ram?
     
  7. GoonerMike56

    GoonerMike56 New Member

    Joined:
    Feb 10, 2019
    Messages:
    6
    Likes Received:
    1
    Hi Dmitri

    Windows 10 Home
    Intel I7-8700K CPU @ 3.70GHz
    NVIDIA GeForce RTX 2080
    16.0 GB RAM
     
  8. TrainSim-Dmitri

    TrainSim-Dmitri Staff Member

    Joined:
    Jan 4, 2019
    Messages:
    419
    Likes Received:
    1,445
    Hi GoonerMike56,

    Have you sent us a ticket describing the problem? https://dovetailgames.kayako.com/Tickets/Submit
     
  9. GoonerMike56

    GoonerMike56 New Member

    Joined:
    Feb 10, 2019
    Messages:
    6
    Likes Received:
    1
    Hi Dmitri,
    No, not yet. i'm a about halfway through the pre-checks. I will do the rest tonight and submit a ticket to you and a DxDiag report.
    Thanks
     
    • Upvote Upvote x 1
  10. GoonerMike56

    GoonerMike56 New Member

    Joined:
    Feb 10, 2019
    Messages:
    6
    Likes Received:
    1
    Hi Dmitri, DxDiag report and info sent. Fingers crossed you guys can help me !
    Thank you for your time :)
     
  11. TrainSim-Dmitri

    TrainSim-Dmitri Staff Member

    Joined:
    Jan 4, 2019
    Messages:
    419
    Likes Received:
    1,445
    Hi GoonerMike56,

    Did you receive an answer from our support staff?
     
  12. Louwe

    Louwe Member

    Joined:
    Aug 15, 2018
    Messages:
    52
    Likes Received:
    26
    Because I had to install Unreal Engine for my VR glasses, I can no longer play TSW, an error message appears on the screen during startup: https://steamcommunity.com/app/530070/discussions/0/1692662484245680001/

    I deleted all files from / for Unreal using this method

    https://docs.google.com/presentatio...qGe9ucTf5mSx6k/edit#slide=id.g25d37a4f16_0_37

    and a few steps from this:

    https://dovetailgames.kayako.com/Knowledgebase/Article/View/267/12/experiencing-technical-issues

    But unfortunately I keep it. I would rather not first remove TSW and reinstall because I have read that it is also not a guarantee to correct the problem. There are also UE files on my other HDs. Is it wise to remove these too or does the problem only get worse. Does anyone have a EUREKA moment or a rabbit in the hat?
     
    Last edited: Mar 15, 2019
  13. lardinoisg

    lardinoisg New Member

    Joined:
    Mar 24, 2019
    Messages:
    1
    Likes Received:
    0
    Bonjour,
    J'ai eu le même problème,
    Désinstaller TSW dans Steam, désinstaller STEAM , Supprimer tout les dossiers et fichiers STEAM et TSW des disques, nettoyer les disques et le registre, faire un CHKDSK , réinstaller STEAM et TSW pour moi ça marche !!
     
  14. Louwe

    Louwe Member

    Joined:
    Aug 15, 2018
    Messages:
    52
    Likes Received:
    26
    Tip for anyone who doesn't understand the French language, including me, use Google Translate. :)
     
  15. Jeannot41

    Jeannot41 Active Member

    Joined:
    Jan 20, 2018
    Messages:
    152
    Likes Received:
    130
    Quand c'est écrit en Français, vous pouvez aussi utiliser Google Translate :)

    When it's written in French, you can also use Google Translate :)
     
  16. Louwe

    Louwe Member

    Joined:
    Aug 15, 2018
    Messages:
    52
    Likes Received:
    26
    I actually meant to say that. For those who don't speak French, they can use Google Translate to translate it into their own language.:):)
     
    Last edited: Mar 27, 2019
  17. Jeannot41

    Jeannot41 Active Member

    Joined:
    Jan 20, 2018
    Messages:
    152
    Likes Received:
    130
    That's what I do :D
     

Share This Page