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Preserved Collection 2 Is Not Showing

Discussion in 'Xbox Discussion' started by DB628, Sep 9, 2020.

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  1. DTG Natster

    DTG Natster Community Manager Staff Member

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    lukehostad

    Unfortunately this is a known issue, where if you have the ECW downloaded as your example on one game, say TSW2020 and you then download it on TSW2 it will automatically uninstall it on the other game and vice versa. You do still own it on both games, but you are currently unable to have it installed on both simultaneously.
    (I have also edited your original post slightly to remove the inappropriate language in the abbreviation)
     
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  2. DB628

    DB628 Well-Known Member

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    DTG Natster when can we Finally play and installed Ruhr Sieg Nord and the other preserved collection phase 2 DLCs on Xbox for free?
     
  3. DTG Natster

    DTG Natster Community Manager Staff Member

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    NicoHD I am looking into this now, if anyone else could let me know if this has happened to them as well recently, that would be extremely helpful.
     
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  4. DTG Natster

    DTG Natster Community Manager Staff Member

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    I can't give you a guaranteed time I'm afraid but I can confirm it is still being looked into.
    We're in contact with Microsoft who are hoping to have the update pushed through soon.
     
    Last edited: Sep 10, 2020
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  5. adamlucas327

    adamlucas327 Member

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    Some replies here are really weird. Your all saying there is showing nothing. For me,its showing up as routes I own for trian sim world . I don't own northern trans-pennine or the German one (I am not gonna type that long name here) and yet its installing both for the Train sim world....
     
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  6. NicoHD

    NicoHD Member

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    DTG Natster its The Bug when y start TSW2020
     
  7. L89

    L89 Active Member

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    Unless you're Ubisoft. You get a sale every other week...but I guess big publishers pay a premium for more sales opportunities. It would be great if Dovetail could time preserved collection releases with a sale on TSW2020 versions. A little saving is always appreciated.
     
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  8. L89

    L89 Active Member

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    Those are included in TSW2020/CE or you have Game Pass.
     
  9. adamlucas327

    adamlucas327 Member

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    Well I've had train sim world 2020 for months and they just recently started to install so They took there time...
     
  10. kylel2036

    kylel2036 Well-Known Member

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    That's TSW not TSW2 & we are talking about the preserved collection phase II so thats why you might be confused
     
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  11. adamlucas327

    adamlucas327 Member

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    Okay, while trying find and install the preserved collection 2 for TSW 2, I am somehow now installing Routes I have never owned nor played for TSW...
     
  12. sVig

    sVig Member

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    Same problem here. Also, I've uninstalled Ruhr Sieg Nord on TSW2020 but it still says I don't own it for TSW2.

    I do have a question though. Could associating our Dovetail Live account with our Microsoft account have anything to do with this. TSW2 does ask if you want to associate your Microsoft account with your Dovetail Live account when you start the game for "faster login". I'd rather not associate my Microsoft account with my Dovetail Live account tbh. Certainly not for a faster login when the game can save your Dovetail Live account details anyway. Whether this has any relevance on what routes you own and should be able to access though, I've no idea.
     
    Last edited: Sep 10, 2020
  13. ehrenholt

    ehrenholt Active Member

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    how soon can we expect?
     
  14. Bob12212

    Bob12212 Active Member

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    I can't give you a guaranteed time I'm afraid but I can confirm it is still being looked into.
    We're in contact with Microsoft who are hoping to have the update pushed through soon.
    The post literally says they can't give a time frame........ what's the point in asking the same question over and over again.
     
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  15. ehrenholt

    ehrenholt Active Member

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    when is soon tho
     
  16. JasonARJ3125

    JasonARJ3125 Well-Known Member

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    Sometime before midnight UK time... hopefully.
     
  17. L89

    L89 Active Member

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    Ha, well normally should install unless something got paused/cancelled.

    It will be checking for previous purchase on your Microsoft Account to determine ownership of the TSW2 version.
     
  18. krustynuggets

    krustynuggets Active Member

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    Reading this thread is like watching the fall of humanity, you have the brave souls fighting to the bitter end trying to make it all work, but the impatient zombie hoard slowly overcomes them, really should make a game out of this, Dovetail you can have that idea for free lol I've got tons of them lol.
     
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  19. Bryer

    Bryer Active Member

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    I'm not holding out hope on them getting an update pushed through and released today to fix the issue. Unless it's again a stalled title update that Microsoft forgot to release.
     
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  20. kylel2036

    kylel2036 Well-Known Member

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    Im surprised this thread hasn't bursted out into a fight
     
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  21. JasonARJ3125

    JasonARJ3125 Well-Known Member

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    Im even more surprised its still open..
     
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  22. 66050

    66050 Member

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    I’ve gone and made the mistake of paying full price!
     
  23. Bryer

    Bryer Active Member

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    Go to the Xbox.com Support website and request a refund dude. Explain you already own it on TSW2020 and they'll fire that money back!
     
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  24. krustynuggets

    krustynuggets Active Member

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    Me too if I'm honest thought the pitchforks and angry masses would be making things really nasty, maybe common sense will prevail.............
     
    Last edited: Sep 10, 2020
  25. kylel2036

    kylel2036 Well-Known Member

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    Yeah & that too
     
  26. ehrenholt

    ehrenholt Active Member

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  27. Oo7 BELL 7oO

    Oo7 BELL 7oO Active Member

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    They have said that they are pushing microsoft to put an update through soon so that the problem will be fixed.
     
  28. Bryer

    Bryer Active Member

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    Yeah when it's fixed, it's fixed.
     
  29. stujoy

    stujoy Well-Known Member

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    Forget about it for now. Come back tomorrow. Save yourself from getting an ulcer. It will be fixed when it’s fixed.
     
  30. fanta1682002

    fanta1682002 Active Member

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    pc 8.6 gb downloand
     
  31. kylel2036

    kylel2036 Well-Known Member

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    Im actually pretty mad that this is happening but oh well nothing I could do. Im enjoying my Cab cars
     
  32. bvt2002

    bvt2002 Member

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    They said it would be free and why we need to repay for them again
     

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  33. Bryer

    Bryer Active Member

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    There is currently an error. They are fixing it. If you read the thread you would have seen that.

    DTG Natster please create a sticky thread or put something in announcements.
     
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  34. Bob12212

    Bob12212 Active Member

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    Did you seriously not read the thread that you've just posted in?
     
  35. LucasLCC

    LucasLCC Well-Known Member

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    This is the major issue in communication. There should be a sticked thread confirming the problem, alongside with a rough estimate for resolution (today, tomorrow, Christmas)...
     
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  36. Bob12212

    Bob12212 Active Member

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    Apparently it's sorted DTG end and waiting on Microsoft. Seeing as there is also an issue Microsoft's side. Should they not be communicating too, maybe? It's their store after all.

    Seems a little harsh that DGT are getting all the flack for it, when no one knows what has caused the problem in the first place.
     
    Last edited: Sep 10, 2020
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  37. LucasLCC

    LucasLCC Well-Known Member

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    As I've said, they'd get a lot less flack if there was a proper stickied thread saying:

    It's not rocket science. Until they do this, they'll get flack, as the current scattered approach to replies doesn't appease anyone
     
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  38. Bryer

    Bryer Active Member

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    Apparently Microsoft have had something posted on their support site since 0400hrs. Might be related to this issue.
     

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  39. Bob12212

    Bob12212 Active Member

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    Yeah sticky thread would help. But you'll still get people who just wont bother to read it. I've seen a few threads today regarding the problem. Within the thread it clearly explains the problem, and that there is a resolution being worked on. Yet within the very same thread, there are still posts asking why they have to pay again......
     
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  40. Bob12212

    Bob12212 Active Member

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    Good spot, could well be related.
     
  41. kylel2036

    kylel2036 Well-Known Member

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    Nice spot
     
  42. LucasLCC

    LucasLCC Well-Known Member

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    Scroll down, only affecting windows 10...

    upload_2020-9-10_16-44-54.png
     
  43. maz_62

    maz_62 Member

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    Says that this is for the Windows platform though.
     
  44. mkennaway

    mkennaway Active Member

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    I seen that earlier but it says only windows 10. I'm currently in a terrible long winded chat with someone from Microsoft to see if they know what's going on. If they say anything useful il post it
     
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  45. L89

    L89 Active Member

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    Same message on Xbox Assist. Could very well be affecting Xbox One.

    Edit: nvm nothing to do with this situation...it is to do with the Xbox (Beta) app not installing on Windows 10.
     
    Last edited: Sep 10, 2020
  46. mkennaway

    mkennaway Active Member

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    The best advice they are giving is to reset my console keeping games and apps, has anyone tried this?
     
  47. ROKIIz

    ROKIIz New Member

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    Natster comes from runescape forums this is a holiday compared to them
     
  48. jursly

    jursly Member

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  49. DTG Natster

    DTG Natster Community Manager Staff Member

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    ehrenholt No need to tag more members of staff after I've answered your questions, they won't be able to give you anymore information than I already have.

    We've tracked down the problem on the Xbox store that's holding things up and hope to have it resolved as soon as possible.
     
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  50. L89

    L89 Active Member

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    Generic customer support response from support at Xbox when they don't know the issue.
     
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