Problems Since Last Core Update!!

Discussion in 'Technical Reports' started by Allxn, May 14, 2023.

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  1. Allxn

    Allxn New Member

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    Since the last core update at the end of april my ts has crashed whilst loading up resulting in temp dump etc. Does anyone know how to fix it? Getting beyond a joke now as I haven't been able to play ts for nearly 3 weeks now which is a shame due to the sheer amount of money that I have spent DLC. Need a fix ASAP.
     

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  2. kilt46

    kilt46 Active Member

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    This is the dreaded OOM error. It has been prevalent for a while now. There are several discussions on this topic. If you search OOM you may find some performance improvements to your pc which may or may not help you. I have personally struggled with this issue for over a year. My pc will now run well and the OOM for me only now occurs under certain circumstances. This specific issue has caused many discussions on this forum.

    Respectfully
     
  3. I personally think that the OOM error is caused by the continuous ad spamming by DTG for new and old released add-ons. After all, the annoying advertisement does help the new or old add-on to sell.

    I think if DTG had the head to remove all ads and keep the game completely 'AD' free, because we all PAID for the game. I could understand if TS Classic was FREE with ads like a mobile phone app/game, but having the continuous ad spamming is the MOST probable cause of the OOM error. We're continuously spammed by ads after ads and yet we all PAID for the game. Get what I'm saying DTG..
     
  4. kilt46

    kilt46 Active Member

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    This is an interesting read: https://alanthomsonsim.com/train-simulator-frequently-asked-questions-faq/

    This would suggest that as time goes by we hoard more and more versions of files which certain DTG objects are looking for. Duplicate files, zero byte size files etc. The OOM error I now believe to be a disc read/write issue where there is a conflict of address and the scenario is not capable of putting the correct information into the storage it is looking for. The out of memory is disc space/memory or address. I suspect a clean machine with very little DLC would work well. I read up today on how to execute the LogMate program and capture the events which lead up to the OOM. Very enlightening.

    https://dovetailgames.freshdesk.com...to-provide-a-logmate-report-how-do-i-do-this-
     
  5. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

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    Contrary to the comments in this thread, there are many reasons why the error message appears and it is most certainly not related to being out of memory nor is it related to advertising or even a disk read/write issue. Generally, the error is related to allocation of memory - there is either nothing to allocate or there is too much data to allocate (memory chunk overrun).

    The error message provides a basic description of which module of the core the error occurred in and using that in conjunction with LogMate logs can often help idenfity the specific cause. In your case, the error occurred in the Windows_Manager which means it can either be something related to your Operating System (out of date or missing drivers), or a plugin application that may not be installed. Have you installed the latest version of the Microsoft Visual C++ Runtime Library? You can find the installers by searching in Google.

    If that fails, try contacting our Customer Support who will be able to dig into the issue in greater detail.

    Hope this helps.

    Best, Steve
     
  6. kilt46

    kilt46 Active Member

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    Steve thank you for your reply. I did contact your Customer Support who kindly suggested that I needed to uninstall all 3rd party before I could contact again. I am not sure how to uninstall some of the AP products (weather/rail/signals) before they could advance any analysis. The specific pack of note is the Class 180 where I can replicate the error every time. I did manage to run a LogMate session and am going to take out any duplicate files and have validated my local files. I will rerun the LogMate once I have a cleaner version. Of note this specific DLC crashes on closing and appears to point to a DLC I do not have. It is looking for the older version of South Wales. I only have a copy of the latest South Wales version.

    Respectfully
     
  7. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

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    Hi kilt46,

    I've had some separate testing of the Class 180 pack going on and we have found some problems that we're going to be digging into. It isn't necessary for you to uninstall all of your AP packs. AP has a strong track record of quality of build so, with a degree of confidence, we can rule out those - specifically because of how AP packs are installed into the file structure.

    A LogMate output will definitely be helpful in tracing the cause, it is possible that there may be something going awry with the exit functions but we'll need some data to help us.

    Best, Steve
     
  8. kilt46

    kilt46 Active Member

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    I will finish my cleanup when I get home and rerun a LogMate file and send the file in.

    Thank you for all of your help. TSC is a great product. I hope I can help in some way to make it better.

    Respectfully
     
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  9. OldAlaskaGuy

    OldAlaskaGuy Well-Known Member

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    Has nothing to do with ads. I see nothing wrong with ads for their products, at least they are not supporting 3rd party ads.
     
  10. It certainly does have something to do with the ads. Let's look at the problem from another perspective. You download a 'FREE' app/game for your mobile device and you notice it's becoming too slow this is because that all ads are being downloaded in full HD which uses a lot of memory on your mobile device.

    Same rules apply when ads download in TS, it's using a lot of memory due to downloading ads in full HD. Of course, DTG's wants you to believe that it's caused by 'OUT-OF-DATE' drivers. Well, no offence all my driver's are updated and the crashes still occur.. Hmm, therefore it's the advertisements downloading in full HD.

    Personally, purchased products shouldn't ever contain ads either. That's why we all have Steam for advertising of new add-ons and such.
     
  11. OldAlaskaGuy

    OldAlaskaGuy Well-Known Member

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    It only downloads during the start up screen loading. The ads do not run in the background during the game. Downloading to mobile devices through a cell network is a variable data transfer speed. Mobil devices have inherently slower processors and bandwidth, and smaller and slower memory. You can't compare these to a modern PC or laptop. You have other issues. You provide no system specs or what type of device you are using. If what your saying were true we would all have this issue, I for one as well as many others do not.
     
    Last edited: May 15, 2023
  12. TrainSim-Steve

    TrainSim-Steve Senior Producer Staff Member

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    Actually, the memory footprint of the advertisements is considerably less than you claim it is - just because you think something is the cause does not make you right. DTG, as in me, did not say that it was caused by 'out-of-date' drivers, perhaps you should go back and read the post again. I would highlight that not all Windows drivers are for hardware devices - there are a multitude of software drivers too.

    I'm locking this thread since misinformation and distrust is far from constructive.

    Best, Steve
     
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