PlayStation Ps5 Game Crashing

Discussion in 'TSW Troubleshooting & Issues Discussion' started by shshamilton36, Aug 18, 2021.

  1. shshamilton36

    shshamilton36 New Member

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    Every time I try to start the game it crashes and tries to send an error report. Any idea what is happening?
     
  2. DTG-Chris

    DTG-Chris Staff Member

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    Hello,
    We are sorry to hear about this, and we would like to find a solution for you.
    Would you mind submitting a support ticket with more information about the events leading up to the crash, please?

    https://dovetailgames.kayako.com/Tickets/Submit
     
  3. Deltic00

    Deltic00 Active Member

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    Did you buy the new dlc by any chance? If so it’s because they delayed the core update which also contained the pre-dlc update that actually makes the dlc compatible. Because of this update none existing and you having the dlc installed, the game flops because it can’t process the information without the update.

    you need to uninstall the new dlc if you want it to work again
     
  4. shonuuu

    shonuuu New Member

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    Last edited: Sep 7, 2021

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